This week, we released the following 🎉

MiiTel Phone

• CHANGE Automatic update of MiiTel for Salesforce (Night of September 14)
  With this version update, the following two changes have been made.
  ・The URL of the API that MiiTel for Salesforce calls has changed (domain only)
  　Before: app.miitel.jp
  　After: {Company ID}.miitel.jp, or {Company ID}.{Pod code}.miitel.com
  ・Remote Site Settings must be configured on the Salesforce account used for the Salesforce integration
  For details, please see "Domain change and required setup prior to the automatic upgrade of MiiTel for Salesforce

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see: [Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change.

If you have any questions, please contact us.

As previously announced, on the night of September 14, 2026, we automatically upgraded the version of How to set up MiiTel for Salesforce to 1.9.

This version upgrade includes the following two changes:

• The URL of the API that MiiTel for Salesforce calls has changed (domain only).
  Before: app.miitel.jp
  After: {Company ID}.miitel.jp, or {Company ID}.{Pod code}.miitel.com
• You are now required to configure Remote Site Settings in the Salesforce account used for the Salesforce integration.

For details, please see “September 14, 2026: Due to an automatic version upgrade of MiiTel for Salesforce, the domain will change and prior configuration will be required".

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Meetings/RecPod

• 新機能 Apppend meeting minutes to a Custom Object record (Night of Sep 2)
  You can now append minutes created with the Salesforce-specific template for meeting minutes to a Custom Object record. For details, see “Integrate minutes to Salesforce Opportunity records and Event records ” and “Templates for meeting minutes”.
• 新機能 Amazon S3 integration is now supported for meeting history (Night of Sep 9)
  You can now automatically save recording files from meeting history to Amazon S3. For details, see “Automatically upload meeting recording files to Amazon S3”.

General

• 改善 Added “Last login date/time” to the user list CSV file (night of Sep 9)
  For details, see “We will add “Last login date/time” to the user list CSV file”.
•  お知らせ We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

On the night of September 14, 2026, MiiTel for Salesforce will be automatically upgraded to version 1.9.
This upgrade includes the following two changes:

• The URL of the API called by MiiTel for Salesforce will change (domain only).
  Before: app.miitel.jp
  After: {Company ID}.miitel.jp, or {Company ID}.{Pod code}.miitel.com
• Remote site settings are required for the Salesforce account used for Salesforce integration.

If you would like to test in advance, please use Salesforce Sandbox and the MiiTel demo environment. If you would like to use the demo environment, please contact our sales representative or customer success.

Scheduled upgrade date

September 14, 2026 (Mon)

Affected customers

Customers using MiiTel for Salesforce

Action required

By September 14, 2026, please configure the remote site in the Salesforce account used for Salesforce integration.

1. Log in to Salesforce with the Salesforce account used for Salesforce integration.
2. Click Settings > Settings in the upper-right corner of the screen.
3. In the left menu, click Security > Remote Site Settings.
4. Click New Remote Site.
5. Set any name in Remote Site Name.
6. Enter the URL in Remote Site URL. The URL to enter depends on whether Pod code is shown in System Information in MiiTel Admin > Home.
   • If Pod code is not shown:
     • Enter “https://{Company ID}.miitel.jp” (example: https://companyid.miitel.jp)
   • If Pod code is shown:
     • Enter “https://{Company ID}.{Pod code}.miitel.com” (example: https://companyid.tyo101.miitel.com)
7. Click Save.

If you have any questions, please contact us.

July 9, 2026
Release information has been added to the MiiTel General section.

The following updates were released this week. 🎉

MiiTel Meetings/RecPod

• NEW FEATURE You can now restrict which meetings are eligible for Realtime talk assist (Night of June 29)
  You can now restrict which meetings appear on the Realtime talk assist screen based on meeting roles. By allowing only specific users to view meetings, you can properly manage access to information.

General

• NEW FEATURE You can now restore the integration state from backup data retrieved when disconnecting Salesforce integration (Night of July 2)
  When you disconnect and reconnect Salesforce integration, you can now take a backup when disconnecting and restore the integration state from that backup. For details, see Integration removal and re-integration with Salesforce.
• 仕様変更 Some of the validation checks during CSV file (call list ,Contacts) import have been relaxed (Night of July 2)
  You can now import even if there are spaces before or after the header field names, or if there are unnecessary columns after the correct header fields.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Call Center

• SPECIFICATION CHANGE  MiiTel Call Center now supports Indonesian
  If you set the MiiTel user language to Indonesian, MiiTel Call Center will be displayed in Indonesian.

General

• ANNOUNCEMENT We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

General

• Announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• maintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• New Released MiiTel Phone Desktop version 3.9.0
  For details, please see MiiTel Phone Desktop version 3.9.0 is now available.
• improvement  Now supports displaying call history from more than one month ago (Night of May 13)
  With the MiiTel Data Retention Extension Fee, call history older than one month can now be displayed on MiiTel Phone. This allows you to check, reference, and return calls using older call history.
  we temporarily suspended the feature on the night of May 21, 2026.
  (Announcement: We’ve temporarily suspended the ability to view call history older than one month in MiiTel Phone)
• new You can now edit tags in the call history list (Night of May 13)
  You can now edit tags for call history entries—including Outgoing calls (Missed) and Incoming calls (Missed)—directly from the new call history list. For details, please see Edit tags (New call history only).

MiiTel Meetings/RecPod

• Improvement The video dashboard now supports filtering by status (Night of May 13)
  You can now filter the video dashboard by status, enabling more flexible filtering.

MiiTel Call Center

• imrovement Added the option to hide “Post-call” and “Outgoing calls only” statuses (Night of May 13)
  You can now hide the Post-call and Outgoing calls only statuses.
• specification change Added new items to the MiiTel Call Center Circuit List Report and updated it to include Predictive Call counts. (Night of May 14)
  For details, please see New items will be added to the line list report in MiiTel Call Center, and the number of predictive calls will be included as well.
• specification change Changed when “On call” is counted in the Summary and the circuit list of Real-time monitor (Night of May 14)
  We changed the timing for counting the On call value shown in the Summary and the circuit list of Real-time monitor, from when an outgoing call starts to when the call actually connects (call start).

MiiTel Synapse (Copilot)

• specification change The top page of MiiTel Analytics has been changed to Copilot Plus (Night of May 13)
  For details, please see MiiTel Analytics top page is now Copilot Plus.
• Announcement Copilot feature recommendation screen will be shown to customers who are not subscribed to MiiTel Synapse (Night of May 13)
  For details, please see MiiTel Synapse 未契約のお客様へ、Copilot 機能のおすすめ画面が表示されるようになりました.

General

• announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• meintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.
• announcementUpgraded the MiiTel app used for Zapier integration (May 11)
  For details, please see Upcoming version upgrade the MiiTel app used in the Zapier integration.

If you have any questions, please contact us.

Due to changes in security requirements on the Salesforce side, we will carry out system maintenance on Monday, June 8, 2026.

During the maintenance release, you will not be able to configure the Salesforce integration Salesforce integration settings will be unavailable. Furthermore, history recorded during the maintenance may not be integrated, and the Salesforce integration may stop after the maintenance is completed.

If you are unable to configure settings, or history is not integrated or the integration has stopped after the release, please check your settings or perform the integration process again.

We sincerely apologize for the inconvenience to our customers and for the urgent nature of this response.

Scheduled maintenance release date and time

June 8, 2026 (Mon) 23:00 pm  – June 9, 2026 (Tue) 1:00 am (JST)

June 8, 2026 (Mon) 21:00 pm  – June 8, 2026 (Mon) 23:00 pm (WIB)

Affected customers

• Customers using MiiTel with Salesforce
• Customers planning to integrate MiiTel with Salesforce

Impact of the maintenance release

• Configuring Salesforce integration: During the release work, you cannot create new settings or change existing settings. Please configure it after the release is completed.
• Salesforce integration continuation: In principle, the integration will be maintained; however, in the event that history during the maintenance is not integrated or the integration becomes stopped after the release, please re-integrate after the release is completed.

What customers should check after the maintenance release

1. Please confirm that call and video history between Monday, June 8, 2026 11:00 pm and Tuesday, June 9, 2026 (Tue) 1:00 am (JST) are integrated to Salesforce. If they are not integrated, please perform a manual integration.

   How to retrieve contacts from Salesforce

   How to manually create the MiiTel activity history on Salesforce

2. Please confirm that calls and meetings on or after June 9, 2026 (Tue) 1:00 am (JST) are synced to Salesforce.
3. If they are not synced to Salesforce, please check the error logs when using external integrations and confirm whether there are any errors that did not occur before this maintenance.
4. If there are any errors that did not occur previously, please perform the re-sync described in “If Salesforce integration stops.”

If Salesforce integration stops

Please re-sync MiiTel with Salesforce.

Re-sync procedure 

Please refer to Re-sync procedure after the system maintenance for Salesforce integration on Monday, June 8, 2026.

Details

1. Perform checks before re-syncing
2. Re-sync with Salesforce in MiiTel Admin
3. On the Salesforce settings screen, install the MiiTel application
4. In MiiTel Admin, click the [Restore to the integration status as of 2026/6/8] button to restore the integration status
5. Confirm that there are no integration errors

We sincerely apologize for the inconvenience to our customers .
f you have any questions, please contact Support.