From the night of Wednesday, May 13, 2026, on the Video Dashboard (Beta) >Table > Host screen, the voice-evaluation-related fields in meeting history will be removed from the display and will no longer be viewable.

They will also no longer be included in the downloaded CSV.

You can still check these voice-evaluation fields on the Video Dashboard (Beta) > Table > All meetings screen.

Scheduled change date

Night of Wednesday, May 13, 2026

Fields that will be removed

On Video Dashboard (Beta) > Table > Host, the following fields will be removed:

• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate

Affected customers

• Customers who have configured the Video Dashboard (Beta) > Table > Host screen to display voice-evaluation fields in meeting history

What each screen shows

Overview:

The following numbers aggregated from meeting history:

• Total number of meetings
• Total meeting duration
• Topic
• Tag
• Keyword

Table > Host:

Per MiiTel user, the following numbers aggregated from meeting history where that user is the host:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps

Talbe > All meetings:

Per MiiTel user, the following numbers aggregated from meeting history where that user is linked as a meeting participant:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps
• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate

This week, we shipped the following updates 🎉

MiiTel Meetings/RecPod

• You can now update Salesforce records’ Minutes from MiiTel RecPod (Night of April 20)
  In MiiTel RecPod, you can now update the Minutes by section for each field in “Opportunity” or “Event” records linked to Salesforce activity history. For details, see “Update Salesforce opportunity and activity record meeting minutes on MiiTel RecPod”.
• CHANGE Changed the default name of the MiiTel Meetings Video Bot (Night of April 22)
  For details, see “Changing the default name of the MiiTel Meetings Video Bot”.
• NEW Added “ Transcript summarization finished” as a sending trigger for Outgoing Webhook (night Night of April 22)
  On the Outgoing Webhook integration settings screen for Video history, we added Transcript summarization finished” to the Webhook sending triggers (notification rules).
  For details, see https://en.developers.miitel.com/docs/outgoing-webhook-meetinghistory.

MiiTel Call Center

• 仕様変更  Renamed Real-time monitor fields (Night of April 23)
  We changed the following field names in the Real-time monitor to match report field names.

User list:

User details:

MiiTel Synapse (Copilot)

• 新機能  Released Copilot Plus (beta) (Night of April 22)
  For details, see “We released Copilot Plus (beta), which lets you consult Copilot across multiple call histories, meeting histories, and inbound routes”.

General

• お知らせ  We are gradually migrating to a new domain (planned to be completed by around May 2026) For details, see “Important: Please re-check your allowlist settings, etc. due to the MiiTel service domain change”.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Phone

• New Released MiiTel Phone Mobile for iOS version 3.1.15
  For details, please check MiiTel Phone Mobile for iOS version 3.1.15 is now available.
• IMPROVEMENT After creating a new Answering Rule, a message will be shown that allows you to create an Incoming Call Filter (Night of April 15)
  This makes it easier to set up the Incoming Call Filter required to apply the Answering Rule all at once.

MiiTel Meetings/RecPod

• IMPROVEMENT Released MiiTel RecPod version 26.04.02 (April 13)
  For details, please check We have released MiiTel RecPod version 26.04.02.

General

• ANNOUNCEMENT We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

Starting May 11, 2026, we will migrate the MiiTel app used in Zapier integrations (Zaps) to the latest version (v1.1.3). As a result, the previous version (v1.1.2) will be discontinued on June 5, 2026.

Migration and deprecation schedule

• Migration period: From May 11, 2026 (Mon) to May 15, 2026 (Fri). During this period, the system will automatically migrate you in phases.
• Deprecation date for the previous version (v1.1.2): June 5, 2026 (Fri)

Affected customers

Customers using Zapier integration

Required action for customers

In principle, no action is required on your side. The version will be migrated automatically in phases.

If you would like to manually switch versions before the automatic migration period (before May 11), please follow the steps below by Monday, May 11, 2026.

1. Log in to Zapier
2. Open the Zap that uses the MiiTel app
3. Click Edit Zap
4. Click the MiiTel app
5. In the Setup tab, click MiiTel shown under App
6. Type MiiTel in the search bar
7. Click ∨ next to MiiTel in the results
8. Click MiiTel 1.1.3
9. Click Publish

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  Released MiiTel Phone Desktop version 3.8.0 (Night of Apr 8)
  Starting from this version, if your OS language setting is Indonesian, the display language of MiiTel Phone Desktop will also automatically switch to Indonesian.
• NEW  Added shortcut keys to MiiTel Phone (Night of Apr 8)
  You can now use shortcut keys in MiiTel Phone. For details, see “Use shortcut keys in MiiTel Phone”.

MiiTel Meetings/RecPod

• NEW  Released the Video List (Beta) (Night of Apr 9)
  New “Video List (Beta)” to MiiTel Meetings / RecPod Analytics added. For details, see “Video List”.
  You can now also select multiple video histories in Video List and click Ask Copilot. For details, see “Ask AI about multiple calls at once (Chat with Copilot) - Ask Copilot”.
  
• NEW  Consult with Copilot during meetings (Apr 8)
  Realtime Talk Assist is now available in MiiTel Meetings / RecPod Analytics, allowing you to use Copilot during meetings to organize meeting content and clarify customer requests. For details, see “Consult Copilot during meetings (Realtime Talk Assist)” and “Create and edit example questions for consulting Copilot during meetings (Realtime Talk Assist)”.

MiiTel Call Center

• CHANGE  Alert List now supports Picture-in-Picture (Night of Apr 9)
  You can now display the Alert List in Picture-in-Picture. This allows you to keep checking alert status while working in windows other than MiiTel Call Center or while using another app.

General

• ANNOUNCEMENT  We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see “Important: Please recheck your communication permission settings due to the MiiTel service domain change”.
• CHANGE  Added new items to the CSV file used for bulk user creation and bulk user updates (Night of Apr 8)
  For details, see the announcement “We will add the “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard Permission” items to the Users CSV file”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW IMPROVEMENT Released MiiTel Phone Mobile for Android version 3.1.14 (March 31)
  For details, see Released MiiTel Phone Mobile for Android version 3.1.14.

MiiTel Meetings/RecPod

• IMPROVEMENT Changed the button label to a clearer name for updating minutes registered in Salesforce to a clearer name (Night of April 1)
  We changed the button label for updating minutes registered in Salesforce from "Integrations" to "Re-Integrations". For details, see Update minutes registered in “Description” of Salesforce Activity records (MiiTel Meetings).
• IMPROVEMENT  Released MiiTel RecPod version 26.04.01 (April 3)
  For details, see We have released MiiTel RecPod v.26.04.01

MiiTel Synapse (Copilt)

• IMPROVEMENT Increased the maximum number of Call history and Video history items you can select when asking Copilot questions in bulk (Night of April 1)
  When chatting with Copilot about multiple Call history or Video history items, you can now select more items.
  Before
  Call history: 100
  Video history: 10
  
  After
  Call history: 300
  Video history: 30
• ANNOUNCEMENT The “Ask AI (beta)” feature has ended (March 31)
  As previously announced, the “Ask AI (beta)” feature has ended. If you would like to use AI for consultations about Call history going forward, please use Chat with Copilot or Ask Copilot.

General

• ANNOUNCEMENTRolling out the change to the new domain (planned to be completed by around May 2026
  For details, see Important: Please recheck allowlist settings and more due to the MiiTel service domain change.

If you have any questions, please contact support.

Starting March 24, 2026, Google is gradually rolling out the new safeguarded guest admit flow, which helps meeting hosts handle join requests more securely.

Due to this addition, the Video Bot may appear in the Potential risk queue. This display is caused by a change in Google’s criteria, and there are no changes to MiiTel’s features or security.

If you admit the bot, you can record and create a Transcript as usual.

Reference: Safeguarded guest admit flow in Google Meet

Affected customers

• Customers who invite the Video Bot to Google Meet and record meetings: https://support.miitel.com/hc/en-us/articles/38354704277657
• Customers who use Google Calendar Integration:
  https://support.miitel.com/hc/en-us/articles/38354689704345

How to admit the meeting bot to Meet

If the meeting bot appears in the Potential risk queue, admit it by following the steps below.

1. Click the ︙ shown to the right of the bot name.
2. Click Apply.

Impact on the meeting bot

There is no impact on the meeting bot.

If you admit the meeting bot, the meeting will be recorded as usual.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  You can now consult Copilot about multiple call histories from the Call History List screen
  You can now select multiple call histories from the Call History List screen and consult with Copilot.
  For details, see “Ask and consult with AI about multiple call histories (Chat with Copilot)”.

MiiTel Meetings/RecPod

• RecPod  Released MiiTel RecPod version 26.03.13.
  We have reviewed and improved the internal processing to enhance performance and stability.

General

• Announcement  Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

The following updates were released this week. 🎉

MiiTel Phone

• New Feature Selectable Salesforce integration target object (Night of March 11)
  Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
  For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

• New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
  By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General

• ANNOUNCEMENT Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us