MiiTel continuously introduces new features and improvements. To ensure stable quality, we highly recommend using the latest version.

Therefore, we would like to inform you that we have defined the supported versions for MiiTel RecPod as follows.

Supported version image (different from the actual version/date)

Supported versions

MiiTel RecPod will always support the latest version.

When a new version is released, three months after the release date, that version will become the minimum supported version.

By updating approximately once every three months, you can ensure that you are always using a supported version.

Version notation

Versions are shown in the format XX.YY.ZZ.

The XX.YY part indicates the release year and month.

Example: For 26.08.10, it means the August 2026 release.

When this policy starts

This policy will apply starting from versions released in or after August 2026.

We will notify you again upon the release of the first applicable version.

Request to customers

First update (from August 2026 onward)

When a new version is released in or after August 2026, please update to the latest version within three months of its release.

Example: If released in August 2026, please update by the end of October 2026.

Continuous updates

After the first update, please continue updating to the latest version approximately once every three months.

We apologize for the inconvenience and appreciate your cooperation.

If you have any questions, please contact us.

On July 1, 2026, we will make the following changes to the reports:

• Add the Overflow calls item to the Circuit list report
• Display values that include the number of Predictive calls in certain items in the User list report

Scheduled change date

Night of Wednesday, July 1, 2026

Affected customers

Customers who use the MiiTel Call Center report

Newly added item

The following item will be added to the Circuit list report.

Item name: Overflow calls

Position: To the right of the Short abandoned calls item

Items with changed display values

The following items in the User list report will display values that include the number of Predictive dialer calls. Due to this change, values for the following items may be larger than before.

• Call (Total number of calls): Includes the number of Predictive calls
• Call (Average time): Includes the time and number of Predictive calls
• Call (Total time): Includes the time from the start to the end of Predictive calls
• Outgoing call (Number of calls): Includes the number of Predictive calls
• Outgoing call (Average time): Includes the time and number of Predictive calls
• Outgoing call (Total time): Includes the time from the start to the end of Predictive calls
• On-hold calls (Total number of calls): Includes the number of holds that occurred during Predictive calls
• On-hold calls (Average time): Includes the time and number of holds that occurred during Predictive calls
• On-hold calls (Total time): Includes the total hold time that occurred during Predictive calls
• Connection rate (%): Includes the number of Predictive outbound calls in the calculation
• Hold rate (%): Includes the number of Predictive calls that were put on hold at least once in the calculation
• CPH: Includes the number of Predictive calls in the calculation
• AHT: Includes the number of Predictive calls in the calculation

If you have any questions, please contact us.

In mid-July 2026, we will adjust the alignment of images shown on the waiting screen in Scan to Call from left-aligned to centered.

Scheduled change date

Mid-July 2026

Affected customers

Customers who use Scan to Call and have added left-side padding to their images in order to center them

⚠ With this change, the image you have already configured may no longer appear in the intended position (center).

Details

The alignment of images displayed on the waiting screen will change.

Before: Left-aligned

After: Centered

Action required

If you have adjusted your image by adding padding to center it, please replace it with an image without padding by following the steps below. (You can also refer to MiiTel Scan to Call)

1. Access MiiTel Admin
2. Click Call settings > Scan to Call
3. Click ︙ > Edit at the far right of the setting you want to change
4. Change the image
5. Click Save

If you have any questions, please contact us.

We released the following this week 🎉

MiiTel Phone

• ChangeChanged some CSV column names, and new items were added in the Call history list (Night of June 18)
  For details, see “Renaming some existing columns and adding new columns to the Call History List CSV file”.

MiiTel Meetings/RecPod

• newReal-time Talk Assist is now available in RecPod (Night of June 17)
  Starting from v26.06.10, you can also use Real-time Talk Assist in RecPod.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.
• newPeriodic notifications for unuploaded RecPod recordings (Night of June 17)
  Starting from v26.06.10, you can be notified about unuploaded recording data.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.

 MiiTel Synapse (Copilot)

• IMPROVEMENT  Improved usability of the Ask Copilot window (Night of June 18)
  For details, see “Improved usability for "Ask Copilot" window".

General

• AnnouncemENTWe are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  Released MiiTel Phone Desktop version 3.9.2 (Night of June 11)
  For details, see We have released MiiTel Phone Desktop v.3.9.2.
• NEW You can now set the scheduled creation time for call history CSV files in 10-minute increments (Night of June 10)
  For details, see The scheduled creation time of call history CSV files can now be set in 10-minute increments.

MiiTel Call Center

• NEW You can now create an inbound call flow report (night of June 11)
  You can now create a report that lists actions executed from when a call is received until a user answers or the call ends, group names that were called, numbers entered in the IVR, and more.
  For details, see Download report format CSV file (MiiTel Call Center).

Common

• ANNOUNCEMENT We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Call Center

• SPECIFICATION CHANGE  MiiTel Call Center now supports Indonesian
  If you set the MiiTel user language to Indonesian, MiiTel Call Center will be displayed in Indonesian.

General

• ANNOUNCEMENT We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

As we announced the other day, Due to changes in security requirements on the Salesforce side, we will carry out system maintenance on Monday, June 8, 2026.

During the maintenance release, you will not be able to configure the Salesforce integration Salesforce integration settings will be unavailable. Furthermore, history recorded during the maintenance may not be integrated, and the Salesforce integration may stop after the maintenance is completed.

If you are unable to configure settings, or history is not integrated or the integration has stopped after the release, please check your settings or perform the integration process again.

Please see the announcement below for details.

Important: Impact of system maintenance for Salesforce integration on Monday, June 8, 2026

We sincerely apologize for the inconvenience to our customers and for the urgent nature of this response.

This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

General

• Announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• maintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

For the feature released on May 13, 2026 that allows you to view more than one month of call history on MiiTel Phone Call History screen, we identified issues requiring improvement. Therefore, we’ve temporarily suspended this feature on the night of May 21, 2026.

We sincerely apologize for any inconvenience this may cause.

We will provide this feature again after making improvements. We will notify you again when it becomes available.