Effective June 25, 2025 (Wed), the “Last Call Type” field name will be changed in the English CSV output of the Call List.

Schedule

Effective June 25, 2025 (Wed)

Affected customers

Customers who are outputting their CallList in English to CSV

Details

The following items will be renamed

• OUTGOING_ANSWERED → Outgoing
• OUTGOING_UNANSWERED → Outgoing (Missed)
• INCOMING_ANSWERED → Incoming
• INCOMING_UNANSWERED → Incoming (Missed)

From June 19, 2025 (Thu), the name of “Incoming call rules” in MiiTel Admin will be changed to “Answering rules”.

Scheduled date of change

June 19, 2025 (Thu) onwards

Affected Customers

Customers currently using MiiTel Admin

Description of change 

The name of “Incoming call rule” in MiiTel Admin will be changed to “Answering rule”.

※ There will be no other changes in the name of “Incoming (call)”.

If you have any questions, please contact us.

June 5 (Thu) , 2025 Updated 

1. The maintenance schedule has been changed.
   Sunday, June 22, 2025, 22:00 to 23:00 (JST)
   ↓
   Sunday, June 22, 2025, 27:00 to 28:30 (JST)
   Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 

May 27 (Tue) , 2025 Updated 

1. The maintenance schedule has been changed.
   Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
   ↓
   Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History

After June 26, 2025 (Thursday), the incoming call rule setting screen in MiiTel Admin will be migrated to the new layout and the old screen will no longer be available (discontinued).

Scheduled

June 26, 2025 (Thursday) or later

Affected customers

Customers using the incoming call rule setting screen in MiiTel Admin

Description of change

Discontinue the old screen (remove the “Use old screen” checkbox)

If you have any questions, please contact us.

After June 26 (Thursday), 2025, the “Summary” will no longer appear in the call and meeting history transcripts.

In the future, if you would like to see brief information in the call history or meeting history, please use the Minutes (optional).
However, if you have linked the Summary externally, it will continue to work.

Schedule

June 26 (Thursday) , 2025

Affected Customers

Customers using “Summary” in MiiTel Analytics for transcription

Description of Change

The “Summary” of transcriptions of call history and meeting history will no longer be displayed.

Supplemental information

If the summary is externally linked or integrated, it will continue to work, but we are planning to discontinue it in the future.

We will notify you of the discontinuation.

If you have any questions, please contact us.

We have changed the name Softphone in MiiTel Admin to MiiTel Phone.

Affected customers

Customers using MiiTel Admin

Details

Softphone → MiiTel Phone

Example: Main item names in MiiTel Admin

Softphone settings → MiiTel Phone settings

If you have any questions, please contact us.

In order to provide stable MiiTel services, we are currently updating our system configuration. With this update, the global IP address used for integration with external services will be changed.

If you have set restrictions on the access source IP address for external services, such as Salesforce, kintone, HubSpot, Amazon S3, and Outgoing Webhook, please make sure to add the new IP address by June 10, 2025, 10:00 pm (JST).

Also, please do not delete the IP address that is currently set. Make sure you just add the new IP address. Regarding the deletion of the current IP address, we will make a separate announcement on or after July 2025.

We apologize for any inconvenience this may cause you.

1. Schedule

• The new global IP address will be applied between 10:00 pm and 12:00 am (JST) on June 10, 2025.

2. Affected customers

Customers who fall under 1. or 2. below

1. MiiTel is integrated with the following services.
   1. Salesforce
   2. kintone
   3. HubSpot
   4. Amazon S3
   5. Outgoing Webhook
2. Restrictions are set on the access source IP address for the services above.

3. Actions required from customers

For each service, make sure that all IP addresses listed in MiiTel Global IP Addresses to be set for external services are set.
(Do not delete IP addresses that have already been set.)

4. What will happen if you don’t take the actions above

After the new global IP address is applied, a connection error will occur on the external service and you will not be able to integrate MiiTel with these services.

5. What will happen during this update

You will have normal access to all MiiTel services and features.

If you have any questions, please contact us.

On  June 19 (Thursday), 2025, the old MiiTel Analytics menu will be discontinued.

Schedule

June 19 (Thursday), 2025

Affected Customers

Customers currently using old MiiTel Analytics menu.

Description of change

The old menu screen will be removed (the “Revert to old menu” button will be removed)

If you have any questions, please contact us.

The word “Call forwarding” in the English and Indonesian versions will be changed from "Call forwarding" to "Call transfer".

Schedule

Screen change: Starting April 24, 2025 (JST)

CSV change: Starting May 1, 2025 (JST)

Affected customers

All customers using MiiTel Analytics

Details

The word “No answer” in the English and Indonesian versions will be changed.
Call forwarding → Call transfer

If you have any questions, please contact us.

The word “No answer” in the English and Indonesian versions will be changed.

Schedule

Screen change: Starting April 10, 2025 (JST)

CSV change: Starting April 17, 2025 (JST)

Affected customers

All customers using MiiTel Analytics

Details

The word “No answer” in the English and Indonesian versions will be changed.
No answer → Missed

If you have any questions, please contact us.