This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

MiiTel Phone Desktop v3.9.1 is now available with enhanced Click to call performance.

If you have any questions, please contact us.

You can now disable the Copilot Plus screen that appears after you log in to MiiTel Phone Analytics and MiiTel Meetings/RecPod, from MiiTel Admin.

We added this feature in response to requests from some customers.

How to disable Copilot Plus after login

1. Access MiiTel Admin.
2. Click [Copilot] > [Copilot Plus Settings].
3. Clear the checkbox for [Use Copilot Plus as the home page after login].
4. Click [Save].

If you have any questions, please contact us.

The following updates were released this week. 🎉

General

• Announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• maintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

For the feature released on May 13, 2026 that allows you to view more than one month of call history on MiiTel Phone Call History screen, we identified issues requiring improvement. Therefore, we’ve temporarily suspended this feature on the night of May 21, 2026.

We sincerely apologize for any inconvenience this may cause.

We will provide this feature again after making improvements. We will notify you again when it becomes available.

The following updates were released this week. 🎉

MiiTel Phone

• New Released MiiTel Phone Desktop version 3.9.0
  For details, please see MiiTel Phone Desktop version 3.9.0 is now available.
• improvement  Now supports displaying call history from more than one month ago (Night of May 13)
  With the MiiTel Data Retention Extension Fee, call history older than one month can now be displayed on MiiTel Phone. This allows you to check, reference, and return calls using older call history.
  we temporarily suspended the feature on the night of May 21, 2026.
  (Announcement: We’ve temporarily suspended the ability to view call history older than one month in MiiTel Phone)
• new You can now edit tags in the call history list (Night of May 13)
  You can now edit tags for call history entries—including Outgoing calls (Missed) and Incoming calls (Missed)—directly from the new call history list. For details, please see Edit tags (New call history only).

MiiTel Meetings/RecPod

• Improvement The video dashboard now supports filtering by status (Night of May 13)
  You can now filter the video dashboard by status, enabling more flexible filtering.

MiiTel Call Center

• imrovement Added the option to hide “Post-call” and “Outgoing calls only” statuses (Night of May 13)
  You can now hide the Post-call and Outgoing calls only statuses.
• specification change Added new items to the MiiTel Call Center Circuit List Report and updated it to include Predictive Call counts. (Night of May 14)
  For details, please see New items will be added to the line list report in MiiTel Call Center, and the number of predictive calls will be included as well.
• specification change Changed when “On call” is counted in the Summary and the circuit list of Real-time monitor (Night of May 14)
  We changed the timing for counting the On call value shown in the Summary and the circuit list of Real-time monitor, from when an outgoing call starts to when the call actually connects (call start).

MiiTel Synapse (Copilot)

• specification change The top page of MiiTel Analytics has been changed to Copilot Plus (Night of May 13)
  For details, please see MiiTel Analytics top page is now Copilot Plus.
• Announcement Copilot feature recommendation screen will be shown to customers who are not subscribed to MiiTel Synapse (Night of May 13)
  For details, please see MiiTel Synapse 未契約のお客様へ、Copilot 機能のおすすめ画面が表示されるようになりました.

General

• announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• meintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.
• announcementUpgraded the MiiTel app used for Zapier integration (May 11)
  For details, please see Upcoming version upgrade the MiiTel app used in the Zapier integration.

If you have any questions, please contact us.

As announced in On May 13, 2026, MiiTel Analytics’ top page will change to Copilot Plus, MiiTel Analytics’ top page has now changed to Copilot Plus.

By making Copilot Plus (Beta) the top page, we aim to help customers realize greater operational efficiency by leveraging AI.

Changed details

In the following cases, you will be taken to the Copilot Plus top page:

• When you log in to MiiTel Phone Analytics or MiiTel Meetings/RecPod
• When you access https://xxx.app.miitel.com/app while logged in

If you’d like to switch to another product screen, click Product Switcher Menu in the top-left corner of the screen.
For pages you use often—such as the Analytics screen—it’s helpful to bookmark the page directly.

If you have any questions, please contact us.

This version includes the new feature below. 

New feature

From this version, you can switch MiiTel Phone Desktop login to a browser-based login. 

With browser-based login, you can: 

• Automatically fill in the login ID and password saved in your browser.
• If you are already logged in to your browser, use Single Sign-On (SSO) to log in quickly with minimal steps. 

Other

To improve performance and stability, we have reviewed and optimized internal processing.

If you have any questions, please contact us.

Due to changes in security requirements on the Salesforce side, we will carry out system maintenance on Monday, June 8, 2026.

During the maintenance release, you will not be able to configure the Salesforce integration Salesforce integration settings will be unavailable. Furthermore, history recorded during the maintenance may not be integrated, and the Salesforce integration may stop after the maintenance is completed.

If you are unable to configure settings, or history is not integrated or the integration has stopped after the release, please check your settings or perform the integration process again.

We sincerely apologize for the inconvenience to our customers and for the urgent nature of this response.

Scheduled maintenance release date and time

June 8, 2026 (Mon) 23:00 pm  – June 9, 2026 (Tue) 1:00 am (JST)

June 8, 2026 (Mon) 21:00 pm  – June 8, 2026 (Mon) 23:00 pm (WIB)

Affected customers

• Customers using MiiTel with Salesforce
• Customers planning to integrate MiiTel with Salesforce

Impact of the maintenance release

• Configuring Salesforce integration: During the release work, you cannot create new settings or change existing settings. Please configure it after the release is completed.
• Salesforce integration continuation: In principle, the integration will be maintained; however, in the event that history during the maintenance is not integrated or the integration becomes stopped after the release, please re-integrate after the release is completed.

What customers should check after the maintenance release

1. Please confirm that call and video history between Monday, June 8, 2026 11:00 pm and Tuesday, June 9, 2026 (Tue) 1:00 am (JST) are integrated to Salesforce. If they are not integrated, please perform a manual integration.

   How to retrieve contacts from Salesforce

   How to manually create the MiiTel activity history on Salesforce

2. Please confirm that calls and meetings on or after June 9, 2026 (Tue) 1:00 am (JST) are synced to Salesforce.
3. If they are not synced to Salesforce, please check the error logs when using external integrations and confirm whether there are any errors that did not occur before this maintenance.
4. If there are any errors that did not occur previously, please perform the re-sync described in “If Salesforce integration stops.”

If Salesforce integration stops

Please re-sync MiiTel with Salesforce.

Re-sync procedure 

Please refer to Re-sync procedure after the system maintenance for Salesforce integration on Monday, June 8, 2026.

Details

1. Perform checks before re-syncing
2. Re-sync with Salesforce in MiiTel Admin
3. On the Salesforce settings screen, install the MiiTel application
4. In MiiTel Admin, click the [Restore to the integration status as of 2026/6/8] button to restore the integration status
5. Confirm that there are no integration errors

We sincerely apologize for the inconvenience to our customers .
f you have any questions, please contact Support.

From the night of Wednesday, May 13, 2026, on the Video Dashboard (Beta) >Table > Host screen, the voice-evaluation-related fields in meeting history will be removed from the display and will no longer be viewable.

They will also no longer be included in the downloaded CSV.

You can still check these voice-evaluation fields on the Video Dashboard (Beta) > Table > All meetings screen.

Scheduled change date

Night of Wednesday, May 13, 2026

Fields that will be removed

On Video Dashboard (Beta) > Table > Host, the following fields will be removed:

• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate

Affected customers

• Customers who have configured the Video Dashboard (Beta) > Table > Host screen to display voice-evaluation fields in meeting history

What each screen shows

Overview:

The following numbers aggregated from meeting history:

• Total number of meetings
• Total meeting duration
• Topic
• Tag
• Keyword

Table > Host:

Per MiiTel user, the following numbers aggregated from meeting history where that user is the host:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps

Talbe > All meetings:

Per MiiTel user, the following numbers aggregated from meeting history where that user is linked as a meeting participant:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps
• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate