After June 26, 2025 (Thursday), the incoming call rule setting screen in MiiTel Admin will be migrated to the new layout and the old screen will no longer be available (discontinued).

Scheduled

June 26, 2025 (Thursday) or later

Affected customers

Customers using the incoming call rule setting screen in MiiTel Admin

Description of change

Discontinue the old screen (remove the “Use old screen” checkbox)

If you have any questions, please contact us.

After June 26 (Thursday), 2025, the “Summary” will no longer appear in the call and meeting history transcripts.

In the future, if you would like to see brief information in the call history or meeting history, please use the Minutes (optional).
However, if you have linked the Summary externally, it will continue to work.

Schedule

June 26 (Thursday) , 2025

Affected Customers

Customers using “Summary” in MiiTel Analytics for transcription

Description of Change

The “Summary” of transcriptions of call history and meeting history will no longer be displayed.

Supplemental information

If the summary is externally linked or integrated, it will continue to work, but we are planning to discontinue it in the future.

We will notify you of the discontinuation.

If you have any questions, please contact us.

We have changed the name Softphone in MiiTel Admin to MiiTel Phone.

Affected customers

Customers using MiiTel Admin

Details

Softphone → MiiTel Phone

Example: Main item names in MiiTel Admin

Softphone settings → MiiTel Phone settings

If you have any questions, please contact us.

In order to provide stable MiiTel services, we are currently updating our system configuration. With this update, the global IP address used for integration with external services will be changed.

If you have set restrictions on the access source IP address for external services, such as Salesforce, kintone, HubSpot, Amazon S3, and Outgoing Webhook, please make sure to add the new IP address by June 10, 2025, 10:00 pm (JST).

Also, please do not delete the IP address that is currently set. Make sure you just add the new IP address. Regarding the deletion of the current IP address, we will make a separate announcement on or after July 2025.

We apologize for any inconvenience this may cause you.

1. Schedule

• The new global IP address will be applied between 10:00 pm and 12:00 am (JST) on June 10, 2025.

2. Affected customers

Customers who fall under 1. or 2. below

1. MiiTel is integrated with the following services.
   1. Salesforce
   2. kintone
   3. HubSpot
   4. Amazon S3
   5. Outgoing Webhook
2. Restrictions are set on the access source IP address for the services above.

3. Actions required from customers

For each service, make sure that all IP addresses listed in MiiTel Global IP Addresses to be set for external services are set.
(Do not delete IP addresses that have already been set.)

4. What will happen if you don’t take the actions above

After the new global IP address is applied, a connection error will occur on the external service and you will not be able to integrate MiiTel with these services.

5. What will happen during this update

You will have normal access to all MiiTel services and features.

If you have any questions, please contact us.

On  June 19 (Thursday), 2025, the old MiiTel Analytics menu will be discontinued.

Schedule

June 19 (Thursday), 2025

Affected Customers

Customers currently using old MiiTel Analytics menu.

Description of change

The old menu screen will be removed (the “Revert to old menu” button will be removed)

If you have any questions, please contact us.

The word “Call forwarding” in the English and Indonesian versions will be changed from "Call forwarding" to "Call transfer".

Schedule

Screen change: Starting April 24, 2025 (JST)

CSV change: Starting May 1, 2025 (JST)

Affected customers

All customers using MiiTel Analytics

Details

The word “No answer” in the English and Indonesian versions will be changed.
Call forwarding → Call transfer

If you have any questions, please contact us.

The word “No answer” in the English and Indonesian versions will be changed.

Schedule

Screen change: Starting April 10, 2025 (JST)

CSV change: Starting April 17, 2025 (JST)

Affected customers

All customers using MiiTel Analytics

Details

The word “No answer” in the English and Indonesian versions will be changed.
No answer → Missed

If you have any questions, please contact us.

You can now create an instruction template to automatically create minutes of the call history in the Generative AI.

For details, please check “Setting up Minutes of Call History”.

On January 6, 2025, we will be changing the operating environment (OS and app versions) for MiiTel Phone Mobile and MiiTel Recpod.
 Updates to the MiiTel Phone Mobile and MiiTel Recpod version scheduled to be released on January 6, 2025, will not be available for unsupported OS and app versions. 

January 6, 2025 

 Before: 

Android: Android 10 and after
iOS: iOS 15 and after 

After: 

Android: Android 11 and after
iOS: iOS 16 and after 

Before: 

MiiTel Phone Mobile for Android: v2.2.0 and after
MiiTel Phone Mobile for iOS: v2.2.0 and after 

After: 

MiiTel Phone Mobile for Android: v3.1.2 and after
MiiTel Phone Mobile for iOS: v3.1.1 and after

We have added the “Switch Product Menu (Beta)" to MiiTel Analytics.

From the MiiTel Phone Analytics screen, you can switch to the MiiTel Meetings (RecPod) Analytics screen or MiiTel Admin screen by using the “Switch Product Menu”.

“Switch Product Menu” is available by clicking Try the new menu on the current MiiTel Analytics screen.

“Switch Product Menu” contents will be different depending on your subscription status or admin permission settings.
If you are subscribed to either MiiTel Phone or MiiTel Meetings (RecPod) but do not have admin permissions, the “Switch Product Menu” will not be available.