The help sign and Summary in MiiTel Call Center became more convenient.

We have made the following updates to the help sign and Summary.

• From the Real-Time Monitor screen, you can immediately monitor the calls of users who have sent the help sign. For more details about the help sign, check Help sign (MiiTel Call Center).

• You can switch the data by percentage and number of calls for Queue and call status and User status in Summary.

We have released MiiTel Phone Mobile for iOS v.3.1.6 with the following new features.

New features

• From this version, you can now set up your status and check the statuses of other users. For more details, check Set and check status on MiiTel Phone Mobile.
  
  
  The status set in MiiTel Phone Mobile can also be viewed on MiiTel Phone.
  
  

• From this version, you can now check the call quality from the call screen.

From the night of September 5, 2024, users on a call will no longer be able to make new calls on MiiTel Phone Mobile or from their desk phone.

Date

September 5, 2024 nighttime (JST)

Reasons for the specification changes

To make the specifications the same as the PC version of MiiTel Phone.

Affected Customers

• Customers who are using MiiTel Phone Mobile
• Customers who are using a desk phone for MiiTel services

Details

• Before
  • Users on a call can make new calls from MiiTel Phone Mobile and their desk phone.
• After change
  • Users on a call cannot make new calls from MiiTel Phone Mobile or their desk phone.

The provider of the standard generative AI model used by MiiTel will be changed from Azure to Amazon.

Schedule

Starting October 3, 2024 (JST)

Affected customers

All customers using the following features.

• Create call minutes
• Create meeting minutes
• Conversational tendencies (this feature is only available in the Japanese call history)

Additional information related to Amazon's generative AI model

• This model is operated in Japan region.
• This model will not be used to save data or for learning purposes.

If you have any questions, please contact us.

On August 28, 2024, we changed the authentication method for integrating Amazon S3 with MiiTel.

If you are using Amazon S3 integration, you must change the authentication method.

If you don’t change the authentication method, the integration will get disconnected.

Date

August 28, 2024, nighttime (JST)

Affected customers

Customers using Amazon S3 integration

What do I need to do?

If you have not yet changed the authentication settings to the new authentication method, please do so immediately. For instructions, check Amazon S3 integration (transfer and save the voice data to cloud storage).

We have made some updates for MiiTel RecPod 24.08.50.

Updates

• Some improvements are made to the audio uploading process.

We have changed the name and order of the tabs in the call history transcript.

Before:

After:

You can now transfer the incoming calls to internal members with MiiTel Scan to Call.

Also, the mute feature has been added to the caller’s side.

We have released MiiTel Phone Mobile for Android v.3.1.5 with the following new features.

New features

• From this version, you can now set up your status and check the statuses of other users. For more details, check Set and check status on MiiTel Phone Mobile.
  
  
  The status set in MiiTel Phone Mobile can also be viewed on MiiTel Phone.
  
  
• You can now check the categories registered in your contacts. 

• You can now receive incoming calls even when MiiTel Phone Mobile is closed.

We have  made improvements to MiiTel RecPod 24.08.40.

Updates

• The layout of MiiTel RecPod, when viewed on a tablet, has been optimized.
• You can now upload the recordings from the background.