Product Updates

a week ago

Scheduled Maintenance: September 15 (Mon), 2025, 1:30 AM – 2:00 AM, 3:00 AM – 4:00 AM (JST)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

  • September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
    September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
  • September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
    September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

  • MiiTel Phone
  • MiiTel Phone Mobile
  • MiiTel Admin
  • MiiTel Phone Analytics (only predictive dialer)
  • MiiTel Call Center
  • Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

  • Unavailable
  • If maintenance is started during a call, the call can continue. 

    'Tag', 'comment', and 'related to' cannot be registered after the call ends.

    Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

  • Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user (IVR)
  • Queue (works, but MiiTel Phone does not call) 
  • Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

  • Action 1: Call all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Phone Analytics

  • Predictive dialer is not available. All other features are available.
  • MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

  • Unavailable

Incoming Webhook

  • Requests sent during the maintenance period will not be reflected after the maintenance is completed.
    After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List 



a week ago

[Scan to Call] Scheduled Maintenance: September 8 (Mon), 2025, 4:30 to 5:00 (JST)

We will be performing a system maintenance about Scan to Call on the following date and time.
During the maintenance period, the service will be unavailable for approximately 10 minutes.  
We apologize for any inconvenience this may cause.

Maintenance date and time:

September 8, 2025 (Mon) 4:30 AM to 5:00 AM (JST) / 2:30 AM to 3:00 AM (WIB)  

Affected services:

Scan to Call

Affected customers:

Users currently using Scan to Call

Impact:

During the maintenance period, the feature will be unavailable for approximately 10 minutes.  

  • Calls cannot be made using Scan to Call  
  • If maintenance begins during a call made using Scan to Call, the call will be disconnected.
3 months ago

[Update] Scheduled Maintenance: June 22 (Sun), 2025, 27:00 to 28:30 (JST)


June 5 (Thu) , 2025 Updated 

  1. The maintenance schedule has been changed.
    Sunday, June 22, 2025, 22:00 to 23:00 (JST)
    ↓
    Sunday, June 22, 2025, 27:00 to 28:30 (JST)
    Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 


May 27 (Tue) , 2025 Updated 

  1. The maintenance schedule has been changed.
    Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
    ↓
    Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
  2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail


We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History