The following updates have been made to the "Scheduled Maintenance: February 2 (Mon), 2026, 3:00 AM – 4:00 AM (JST)" originally published on December 22.

• The maintenance window has changed:

  • Before: 3:00 AM – 4:00 AM (JST) / 1:00 AM – 2:00 AM (WIB)
  • After: 3:00 AM – 3:30 AM (JST) / 1:00 AM – 1:30 AM (WIB)
• The service downtime during maintenance has been shortened from 30 minutes to 1 minute.
• The scope of impact has changed.

If you have any questions, please contact us.

We will be conducting emergency maintenance on the Circuit Type JPN-6 on Wednesday, January 28, 2026. This maintenance is due to emergency work being performed by our upstream provider (the Circuit Type JPN-6).

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each). Active calls will not be disconnected.

We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance Schedule

Wednesday, January 28, 2026, 8:00 PM – 10:00 PM (JST)

Wednesday, January 28, 2026, 6:00 PM – 8:00 PM (WIB)

Affected Users

Users currently using the Circuit Type JPN-6

Impact

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each).

If you have any questions, please contact us.

To provide a stable MiiTel service, we are currently updating our system configuration.
In accordance with this change, we will be performing maintenance on the MiiTel system on February 2, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 30 minutes.

We apologize for any inconvenience this may cause.

Maintenance date and time:

• JST
  • February 2 (Mon), 2026, 3:00 AM – 4:30 AM
• WIB
  • February 2 (Mon), 2026, 1:00 AM – 2:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics
• MiiTel Meetings / RecPod Analytics
• MiiTel Call Center
• MiiTel RecPod
• Incoming Webhook

Affected customers:

All users of the above services

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Incoming and outgoing calls will be unavailable.
• If a call is in progress when the maintenance starts, that call will be terminated.
  • Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.
• Calls received during the maintenance window will not be displayed in the call history list.

About incoming call  (MiiTel Admin > Incoming call rule set in the incoming call filter)

All actions in the Answering rules applied to the inbound call filters will not function during the maintenance window. (This means all actions configured in the answering rules, such as voicemail, automatic forwarding, sound playback, and IVR, will not function.)

All actions in the Answering rules applied to the Incoming Call Filters will not function during the maintenance. (This means all actions configured in the answering rules, such as Voicemail, Automatic call forwarding, Play sound, and IVR, will not function.)

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
  • With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).
    *The bot name may be different from the name you set.
    * Recording indicator does not work.
  • Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
  • If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.
    * For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel RecPod

• Functions other than recording are not available.

Incoming Webhook

• Requests submitted during the maintenance will not be reflected even after the maintenance is complete.
  • After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Outgoing Webhook

• During maintenance, this functionality is inactive since call history cannot be created.

We will perform maintenance on circuit type JPN-6 on Thursday, December 9, 2025.

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

Thursday, December 9, 2025, 10:00 pm to 11:00 pm JST

2. Affected services and features

• MiiTel Phone
• MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

• Incoming and outgoing calls will fail.
• Answering rules configured in the Incoming Call Filter will not be processed.
• If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
• Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

If you have any questions, please contact us.

To ensure the stable provision of the MiiTel service, we are currently making changes to our system configuration.
Along with this change, the global IP addresses of MiiTel used for Third party Integration will change.

If you have integratedMiiTel with Salesforce, kintone, HubSpot, Amazon S3, Outgoing Webhook, and have set up restrictions on source IP addresses on the external service side before Wednesday, October 15, 2025 (Wed), you will need to delete some of the P addresses currently configured.

1. Effective date

Effective on November 17, 2025 (Mon)

2. Customers who are required to take action 

Customers who meet both conditions 1. and 2. below

1. Integrated MiiTel with the following services:

   • Salesforce
   • kintone
   • HubSpot
   • Amazon S3
   • Outgoing Webhook
2. Have configured source IP address restrictions on the side of the services listed above before October 15, 2025 (Wed).

3. Required action by customer side

Please delete the following IP addresses configured on the Third Party service side:

【Salesforce, kintone, HubSpot, Amazon S3】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【【Outgoing Webhook: Call History upon transcription completion, upon meeting minutes creation completion】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【Outgoing Webhook: Call History upon Real-Time transcription completion, upon Real-Time meeting minutes creation completion】

• IP Addresses to be Deleted

  • 18.177.199.236/32
  • 18.180.205.132/32
  • 54.199.140.139/32 (Please delete if currently configured)
  • 57.180.97.63/32 (Please delete if currently configured)
  • 54.65.211.64/32 (Please delete if currently configured)

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

4. Impact of not taking the above action

After November 17, 2025 (Mon), the IP addresses marked for deletion will become invalid as addresses for our services. If you have configured IP address restrictions on the Third Party service side and continue to configure the addresses marked for deletion, it may lead to security risks.

Therefore, please confirm your settings and take the appropriate action. We apologize for any inconvenience this may cause to our users and appreciate your cooperation.

The scheduled maintenance originally planned for October 6, 2025 (Mon) , is rescheduled.
We apologize for any inconvenience this may cause our customers.

Before the change

• Japan Standard Time (JST)
  October 6, 2025, 3:00 AM - 4:30 AM
• Indonesia Time (WIB)
  October 6, 2025, 1:00 AM - 2:30 AM

↓

After the change

• Japan Standard Time (JST)
  October 27, 2025 (Mon) 3:00 AM - 4:30 AM
• Indonesia Time (WIB)
  October 27, 2025 (Mon) 1:00 AM - 2:30 AM

If you have any questions, please contact support.

September 26 (Fri), 2025: We have changed the maintenance date.

・JST
October 6 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 6 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)
↓
・JST
October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, we will be performing maintenance on the MiiTel system on October 27 , 2025 (Mon).

During the maintenance period, the MiiTel services will be unavailable for approximately 60 minutes.

We apologize for any inconvenience this may cause.

1. Maintenance date and time:

• JST
  • October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
• WIB
  • October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

2. Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics 
• MiiTel Meetings / Recpod Analytics
• MiiTel Call Center
• MiiTel Recpod
• Incoming Webhook

3. Affected customers:

All users of the above services

4. Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
• With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
• If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel Recpod

• Functions other than recording are not available.
• (audio upload is not available, transcription and minutes cannot be checked)
• Recording is available.

Incoming Webhook

• After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

• After the maintenance is finished, the call and meeting history will be reflected in 
  • MiiTel Analytics > Call History, Call History List 
  • MiiTel Analytics > Meeting History

We will be performing a system maintenance about MiiTel Synapse Copilot on the following date and time.
During the maintenance period, the service will be unavailable for approximately 10 minutes.

We apologize for any inconvenience this may cause.

Maintenance date and time

September 25, 2025 (Thu) 22:00 to 22:30 (JST) / 20:00 to 20:30 (WIB)

Affected services

The following features using MiiTel Synapse Copilot

Individual call history > Ask Copilot
Individual meeting history > Ask Copilot
MiiTel Meetings Analytics > Chat with Copilot

Affected customers

Users currently using MiiTel Synapse Copilot

Impact

During the maintenance period, the feature will be unavailable for approximately 10 minutes.

• If you send a question to MiiTel Synapse Copilot during maintenance, it will result in an error.

If you have any questions, please contact support.

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

• September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
  September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
• September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
  September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• MiiTel Phone Analytics (only predictive dialer)
• MiiTel Call Center
• Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

• Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Phone Analytics

• Predictive dialer is not available. All other features are available.
• MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

• Unavailable

Incoming Webhook

• Requests sent during the maintenance period will not be reflected after the maintenance is completed.
  After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List 

We will be performing a system maintenance about Scan to Call on the following date and time.
During the maintenance period, the service will be unavailable for approximately 10 minutes.  
We apologize for any inconvenience this may cause.

Maintenance date and time:

September 8, 2025 (Mon) 4:30 AM to 5:00 AM (JST) / 2:30 AM to 3:00 AM (WIB)  

Affected services:

Scan to Call

Affected customers:

Users currently using Scan to Call

Impact:

During the maintenance period, the feature will be unavailable for approximately 10 minutes.  

• Calls cannot be made using Scan to Call  
• If maintenance begins during a call made using Scan to Call, the call will be disconnected.