This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

Due to changes in security requirements on the Salesforce side, we will carry out system maintenance on Monday, June 8, 2026.

During the maintenance release, you will not be able to configure the Salesforce integration Salesforce integration settings will be unavailable. Furthermore, history recorded during the maintenance may not be integrated, and the Salesforce integration may stop after the maintenance is completed.

If you are unable to configure settings, or history is not integrated or the integration has stopped after the release, please check your settings or perform the integration process again.

We sincerely apologize for the inconvenience to our customers and for the urgent nature of this response.

Scheduled maintenance release date and time

June 8, 2026 (Mon) 23:00 pm  – June 9, 2026 (Tue) 1:00 am (JST)

June 8, 2026 (Mon) 21:00 pm  – June 8, 2026 (Mon) 23:00 pm (WIB)

Affected customers

• Customers using MiiTel with Salesforce
• Customers planning to integrate MiiTel with Salesforce

Impact of the maintenance release

• Configuring Salesforce integration: During the release work, you cannot create new settings or change existing settings. Please configure it after the release is completed.
• Salesforce integration continuation: In principle, the integration will be maintained; however, in the event that history during the maintenance is not integrated or the integration becomes stopped after the release, please re-integrate after the release is completed.

What customers should check after the maintenance release

1. Please confirm that call and video history between Monday, June 8, 2026 11:00 pm and Tuesday, June 9, 2026 (Tue) 1:00 am (JST) are integrated to Salesforce. If they are not integrated, please perform a manual integration.

   How to retrieve contacts from Salesforce

   How to manually create the MiiTel activity history on Salesforce

2. Please confirm that calls and meetings on or after June 9, 2026 (Tue) 1:00 am (JST) are synced to Salesforce.
3. If they are not synced to Salesforce, please check the error logs when using external integrations and confirm whether there are any errors that did not occur before this maintenance.
4. If there are any errors that did not occur previously, please perform the re-sync described in “If Salesforce integration stops.”

If Salesforce integration stops

Please re-sync MiiTel with Salesforce.

Re-sync procedure 

Please refer to Re-sync procedure after the system maintenance for Salesforce integration on Monday, June 8, 2026.

Details

1. Perform checks before re-syncing
2. Re-sync with Salesforce in MiiTel Admin
3. On the Salesforce settings screen, install the MiiTel application
4. In MiiTel Admin, click the [Restore to the integration status as of 2026/6/8] button to restore the integration status
5. Confirm that there are no integration errors

We sincerely apologize for the inconvenience to our customers .
f you have any questions, please contact Support.

To provide a stable MiiTel service, we will be performing maintenance on the MiiTel system on March 23, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 1 minute.

We apologize for any inconvenience this may cause.

Maintenance date and time

• JST
  March 23, 2026 (Mon), 3:00 AM – 3:30 AM
• WIB
  March 23, 2026 (Mon), 1:00 AM – 1:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• Predictive dialer

Affected customers

All users of the above services

Expected Impact

During the maintenance period, the following will occur for approximately 1 minute.

MiiTel Phone and MiiTel Phone Mobile

• Outgoing and incoming calls will be unavailable.
  • Calls started before the maintenance will continue, and call history will be generated as usual.
• Reloading MiiTel Phone will display a reconnection screen.

MiiTel Admin

• Users may be unable to create, change, or view settings.

Predictive dialer

• Outgoing calls will be unavailable.

If you have any questions, please contact us.

The following updates have been made to the "Scheduled Maintenance: February 2 (Mon), 2026, 3:00 AM – 4:00 AM (JST)" originally published on December 22.

• The maintenance window has changed:

  • Before: 3:00 AM – 4:00 AM (JST) / 1:00 AM – 2:00 AM (WIB)
  • After: 3:00 AM – 3:30 AM (JST) / 1:00 AM – 1:30 AM (WIB)
• The service downtime during maintenance has been shortened from 30 minutes to 1 minute.
• The scope of impact has changed.

If you have any questions, please contact us.

We will be conducting emergency maintenance on the Circuit Type JPN-6 on Wednesday, January 28, 2026. This maintenance is due to emergency work being performed by our upstream provider (the Circuit Type JPN-6).

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each). Active calls will not be disconnected.

We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance Schedule

Wednesday, January 28, 2026, 8:00 PM – 10:00 PM (JST)

Wednesday, January 28, 2026, 6:00 PM – 8:00 PM (WIB)

Affected Users

Users currently using the Circuit Type JPN-6

Impact

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each).

If you have any questions, please contact us.

To provide a stable MiiTel service, we are currently updating our system configuration.
In accordance with this change, we will be performing maintenance on the MiiTel system on February 2, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 30 minutes.

We apologize for any inconvenience this may cause.

Maintenance date and time:

• JST
  • February 2 (Mon), 2026, 3:00 AM – 4:30 AM
• WIB
  • February 2 (Mon), 2026, 1:00 AM – 2:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics
• MiiTel Meetings / RecPod Analytics
• MiiTel Call Center
• MiiTel RecPod
• Incoming Webhook

Affected customers:

All users of the above services

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Incoming and outgoing calls will be unavailable.
• If a call is in progress when the maintenance starts, that call will be terminated.
  • Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.
• Calls received during the maintenance window will not be displayed in the call history list.

About incoming call  (MiiTel Admin > Incoming call rule set in the incoming call filter)

All actions in the Answering rules applied to the inbound call filters will not function during the maintenance window. (This means all actions configured in the answering rules, such as voicemail, automatic forwarding, sound playback, and IVR, will not function.)

All actions in the Answering rules applied to the Incoming Call Filters will not function during the maintenance. (This means all actions configured in the answering rules, such as Voicemail, Automatic call forwarding, Play sound, and IVR, will not function.)

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
  • With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).
    *The bot name may be different from the name you set.
    * Recording indicator does not work.
  • Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
  • If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.
    * For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel RecPod

• Functions other than recording are not available.

Incoming Webhook

• Requests submitted during the maintenance will not be reflected even after the maintenance is complete.
  • After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Outgoing Webhook

• During maintenance, this functionality is inactive since call history cannot be created.

We will perform maintenance on circuit type JPN-6 on Thursday, December 9, 2025.

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

Thursday, December 9, 2025, 10:00 pm to 11:00 pm JST

2. Affected services and features

• MiiTel Phone
• MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

• Incoming and outgoing calls will fail.
• Answering rules configured in the Incoming Call Filter will not be processed.
• If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
• Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

If you have any questions, please contact us.

To ensure the stable provision of the MiiTel service, we are currently making changes to our system configuration.
Along with this change, the global IP addresses of MiiTel used for Third party Integration will change.

If you have integratedMiiTel with Salesforce, kintone, HubSpot, Amazon S3, Outgoing Webhook, and have set up restrictions on source IP addresses on the external service side before Wednesday, October 15, 2025 (Wed), you will need to delete some of the P addresses currently configured.

1. Effective date

Effective on November 17, 2025 (Mon)

2. Customers who are required to take action 

Customers who meet both conditions 1. and 2. below

1. Integrated MiiTel with the following services:

   • Salesforce
   • kintone
   • HubSpot
   • Amazon S3
   • Outgoing Webhook
2. Have configured source IP address restrictions on the side of the services listed above before October 15, 2025 (Wed).

3. Required action by customer side

Please delete the following IP addresses configured on the Third Party service side:

【Salesforce, kintone, HubSpot, Amazon S3】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【【Outgoing Webhook: Call History upon transcription completion, upon meeting minutes creation completion】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【Outgoing Webhook: Call History upon Real-Time transcription completion, upon Real-Time meeting minutes creation completion】

• IP Addresses to be Deleted

  • 18.177.199.236/32
  • 18.180.205.132/32
  • 54.199.140.139/32 (Please delete if currently configured)
  • 57.180.97.63/32 (Please delete if currently configured)
  • 54.65.211.64/32 (Please delete if currently configured)

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

4. Impact of not taking the above action

After November 17, 2025 (Mon), the IP addresses marked for deletion will become invalid as addresses for our services. If you have configured IP address restrictions on the Third Party service side and continue to configure the addresses marked for deletion, it may lead to security risks.

Therefore, please confirm your settings and take the appropriate action. We apologize for any inconvenience this may cause to our users and appreciate your cooperation.

The scheduled maintenance originally planned for October 6, 2025 (Mon) , is rescheduled.
We apologize for any inconvenience this may cause our customers.

Before the change

• Japan Standard Time (JST)
  October 6, 2025, 3:00 AM - 4:30 AM
• Indonesia Time (WIB)
  October 6, 2025, 1:00 AM - 2:30 AM

↓

After the change

• Japan Standard Time (JST)
  October 27, 2025 (Mon) 3:00 AM - 4:30 AM
• Indonesia Time (WIB)
  October 27, 2025 (Mon) 1:00 AM - 2:30 AM

If you have any questions, please contact support.

September 26 (Fri), 2025: We have changed the maintenance date.

・JST
October 6 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 6 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)
↓
・JST
October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, we will be performing maintenance on the MiiTel system on October 27 , 2025 (Mon).

During the maintenance period, the MiiTel services will be unavailable for approximately 60 minutes.

We apologize for any inconvenience this may cause.

1. Maintenance date and time:

• JST
  • October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
• WIB
  • October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

2. Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics 
• MiiTel Meetings / Recpod Analytics
• MiiTel Call Center
• MiiTel Recpod
• Incoming Webhook

3. Affected customers:

All users of the above services

4. Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
• With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
• If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel Recpod

• Functions other than recording are not available.
• (audio upload is not available, transcription and minutes cannot be checked)
• Recording is available.

Incoming Webhook

• After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

• After the maintenance is finished, the call and meeting history will be reflected in 
  • MiiTel Analytics > Call History, Call History List 
  • MiiTel Analytics > Meeting History