Product Updates

a month ago

JPN-6 Circuit type maintenance announcement: December 9, 2025 (Tue), 10:00 pm – 11:00 pm (JST)

We will perform maintenance on circuit type JPN-6 on Thursday, December 9, 2025.

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

Thursday, December 9, 2025, 10:00 pm to 11:00 pm JST

2. Affected services and features

  • MiiTel Phone
  • MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

  • Incoming and outgoing calls will fail.
  • Answering rules configured in the Incoming Call Filter will not be processed.
  • If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
  • Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

 

If you have any questions, please contact us.

a month ago

【Important】Change of MiiTel Global IP Addresses used for Third party Integration

To ensure the stable provision of the MiiTel service, we are currently making changes to our system configuration.
Along with this change, the global IP addresses of MiiTel used for Third party Integration will change.

If you have integratedMiiTel with Salesforce, kintone, HubSpot, Amazon S3, Outgoing Webhook, and have set up restrictions on source IP addresses on the external service side before Wednesday, October 15, 2025 (Wed), you will need to delete some of the P addresses currently configured.

1. Effective date

Effective on November 17, 2025 (Mon)

2. Customers who are required to take action 

Customers who meet both conditions 1. and 2. below

  1. Integrated MiiTel with the following services:

    • Salesforce
    • kintone
    • HubSpot
    • Amazon S3
    • Outgoing Webhook
  2. Have configured source IP address restrictions on the side of the services listed above before October 15, 2025 (Wed).

3. Required action by customer side

Please delete the following IP addresses configured on the Third Party service side:

【Salesforce, kintone, HubSpot, Amazon S3】

  • IP Addresses to be deleted

    • 18.177.83.94/32
    • 35.73.236.241/32

  • IP Addresses to remain configured

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

【【Outgoing Webhook: Call History upon transcription completion, upon meeting minutes creation completion】

  • IP Addresses to be deleted

    • 18.177.83.94/32
    • 35.73.236.241/32

  • IP Addresses to remain configured

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

【Outgoing Webhook: Call History upon Real-Time transcription completion, upon Real-Time meeting minutes creation completion】

  • IP Addresses to be Deleted

    • 18.177.199.236/32
    • 18.180.205.132/32
    • 54.199.140.139/32 (Please delete if currently configured)
    • 57.180.97.63/32 (Please delete if currently configured)
    • 54.65.211.64/32 (Please delete if currently configured)

  • IP Addresses to remain configured

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

4. Impact of not taking the above action

After November 17, 2025 (Mon), the IP addresses marked for deletion will become invalid as addresses for our services. If you have configured IP address restrictions on the Third Party service side and continue to configure the addresses marked for deletion, it may lead to security risks.

Therefore, please confirm your settings and take the appropriate action. We apologize for any inconvenience this may cause to our users and appreciate your cooperation.


2 months ago

Maintenance date change (October 6, 2025 → October 27, 2025)

The scheduled maintenance originally planned for October 6, 2025 (Mon) , is rescheduled.
We apologize for any inconvenience this may cause our customers.

Before the change

  • Japan Standard Time (JST)
    October 6, 2025, 3:00 AM - 4:30 AM
  • Indonesia Time (WIB)
    October 6, 2025, 1:00 AM - 2:30 AM

↓

After the change

  • Japan Standard Time (JST)
    October 27, 2025 (Mon) 3:00 AM - 4:30 AM
  • Indonesia Time (WIB)
    October 27, 2025 (Mon) 1:00 AM - 2:30 AM


If you have any questions, please contact support.

2 months ago

Scheduled Maintenance: October 27, 2025 (Mon), 3:00 AM – 4:30 AM (JST)

September 26 (Fri), 2025: We have changed the maintenance date.

・JST
October 6 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 6 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)
↓
・JST
October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, we will be performing maintenance on the MiiTel system on October 27 , 2025 (Mon).

During the maintenance period, the MiiTel services will be unavailable for approximately 60 minutes.

We apologize for any inconvenience this may cause.

1. Maintenance date and time:

  • JST
    • October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
  • WIB
    • October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

2. Affected services

  • MiiTel Phone
  • MiiTel Phone Mobile
  • MiiTel Meetings
  • MiiTel Admin
  • MiiTel Phone Analytics 
  • MiiTel Meetings / Recpod Analytics
  • MiiTel Call Center
  • MiiTel Recpod
  • Incoming Webhook

3. Affected customers:

All users of the above services

4. Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

  • Unavailable
  • If maintenance is started during a call, the call can continue. 

    'Tag', 'comment', and 'related to' cannot be registered after the call ends.

    Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user (IVR)
  • Queue (works, but MiiTel Phone does not call) 
  • Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

  • Action 1: Call all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Meetings

  • Video bot cannot join a meeting during a meeting (cannot record).
  • With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

  • Unavailable
  • If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

  • Unavailable

MiiTel Recpod

  • Functions other than recording are not available.
  • (audio upload is not available, transcription and minutes cannot be checked)
  • Recording is available.

Incoming Webhook

  • After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

  • After the maintenance is finished, the call and meeting history will be reflected in 
    • MiiTel Analytics > Call History, Call History List 
    • MiiTel Analytics > Meeting History


2 months ago

[MiiTel Synapse Copilot] Scheduled Maintenance: September 25, 2025 (Thu), 22:00 to 22:30 (JST)

We will be performing a system maintenance about MiiTel Synapse Copilot on the following date and time.
During the maintenance period, the service will be unavailable for approximately 10 minutes.

We apologize for any inconvenience this may cause.

Maintenance date and time

September 25, 2025 (Thu) 22:00 to 22:30 (JST) / 20:00 to 20:30 (WIB)

Affected services

The following features using MiiTel Synapse Copilot

Individual call history > Ask Copilot
Individual meeting history > Ask Copilot
MiiTel Meetings Analytics > Chat with Copilot

Affected customers

Users currently using MiiTel Synapse Copilot

Impact

During the maintenance period, the feature will be unavailable for approximately 10 minutes.

  • If you send a question to MiiTel Synapse Copilot during maintenance, it will result in an error.


If you have any questions, please contact support.

3 months ago

Scheduled Maintenance: September 15 (Mon), 2025, 1:30 AM – 2:00 AM, 3:00 AM – 4:00 AM (JST)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

  • September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
    September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
  • September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
    September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

  • MiiTel Phone
  • MiiTel Phone Mobile
  • MiiTel Admin
  • MiiTel Phone Analytics (only predictive dialer)
  • MiiTel Call Center
  • Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

  • Unavailable
  • If maintenance is started during a call, the call can continue. 

    'Tag', 'comment', and 'related to' cannot be registered after the call ends.

    Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

  • Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user (IVR)
  • Queue (works, but MiiTel Phone does not call) 
  • Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

  • Action 1: Call all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Phone Analytics

  • Predictive dialer is not available. All other features are available.
  • MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

  • Unavailable

Incoming Webhook

  • Requests sent during the maintenance period will not be reflected after the maintenance is completed.
    After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List 



3 months ago

[Scan to Call] Scheduled Maintenance: September 8 (Mon), 2025, 4:30 to 5:00 (JST)

We will be performing a system maintenance about Scan to Call on the following date and time.
During the maintenance period, the service will be unavailable for approximately 10 minutes.  
We apologize for any inconvenience this may cause.

Maintenance date and time:

September 8, 2025 (Mon) 4:30 AM to 5:00 AM (JST) / 2:30 AM to 3:00 AM (WIB)  

Affected services:

Scan to Call

Affected customers:

Users currently using Scan to Call

Impact:

During the maintenance period, the feature will be unavailable for approximately 10 minutes.  

  • Calls cannot be made using Scan to Call  
  • If maintenance begins during a call made using Scan to Call, the call will be disconnected.
6 months ago

[Update] Scheduled Maintenance: June 22 (Sun), 2025, 27:00 to 28:30 (JST)


June 5 (Thu) , 2025 Updated 

  1. The maintenance schedule has been changed.
    Sunday, June 22, 2025, 22:00 to 23:00 (JST)
    ↓
    Sunday, June 22, 2025, 27:00 to 28:30 (JST)
    Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 


May 27 (Tue) , 2025 Updated 

  1. The maintenance schedule has been changed.
    Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
    ↓
    Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
  2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail


We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History