Following the Call History List CSV column updates released on June 18, the user-configured time zone will now be applied to the Call History List CSV file (Flow) as well, just like the List format: User-configured time zone.

Details

In the Call History List (Flow), the user-configured time zone will be applied to the following items:

• Dial begin time
• Call begin time
• Call end time

If you have any questions, please contact us.

We have changed some CSV column names, and new items were added in the Call history list.
For details, see “Renaming some existing columns and adding new columns to the Call History List CSV file”.

If you have any questions, please contact us.

We released the following this week 🎉

MiiTel Phone

• ChangeChanged some CSV column names, and new items were added in the Call history list (Night of June 18)
  For details, see “Renaming some existing columns and adding new columns to the Call History List CSV file”.

MiiTel Meetings/RecPod

• newReal-time Talk Assist is now available in RecPod (Night of June 17)
  Starting from v26.06.10, you can also use Real-time Talk Assist in RecPod.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.
• newPeriodic notifications for unuploaded RecPod recordings (Night of June 17)
  Starting from v26.06.10, you can be notified about unuploaded recording data.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.

 MiiTel Synapse (Copilot)

• IMPROVEMENT  Improved usability of the Ask Copilot window (Night of June 18)
  For details, see “Improved usability for "Ask Copilot" window".

General

• AnnouncemENTWe are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  Released MiiTel Phone Desktop version 3.9.2 (Night of June 11)
  For details, see We have released MiiTel Phone Desktop v.3.9.2.
• NEW You can now set the scheduled creation time for call history CSV files in 10-minute increments (Night of June 10)
  For details, see The scheduled creation time of call history CSV files can now be set in 10-minute increments.

MiiTel Call Center

• NEW You can now create an inbound call flow report (night of June 11)
  You can now create a report that lists actions executed from when a call is received until a user answers or the call ends, group names that were called, numbers entered in the IVR, and more.
  For details, see Download report format CSV file (MiiTel Call Center).

Common

• ANNOUNCEMENT We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Call Center

• SPECIFICATION CHANGE  MiiTel Call Center now supports Indonesian
  If you set the MiiTel user language to Indonesian, MiiTel Call Center will be displayed in Indonesian.

General

• ANNOUNCEMENT We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• New Released MiiTel Phone Desktop version 3.9.0
  For details, please see MiiTel Phone Desktop version 3.9.0 is now available.
• improvement  Now supports displaying call history from more than one month ago (Night of May 13)
  With the MiiTel Data Retention Extension Fee, call history older than one month can now be displayed on MiiTel Phone. This allows you to check, reference, and return calls using older call history.
  we temporarily suspended the feature on the night of May 21, 2026.
  (Announcement: We’ve temporarily suspended the ability to view call history older than one month in MiiTel Phone)
• new You can now edit tags in the call history list (Night of May 13)
  You can now edit tags for call history entries—including Outgoing calls (Missed) and Incoming calls (Missed)—directly from the new call history list. For details, please see Edit tags (New call history only).

MiiTel Meetings/RecPod

• Improvement The video dashboard now supports filtering by status (Night of May 13)
  You can now filter the video dashboard by status, enabling more flexible filtering.

MiiTel Call Center

• imrovement Added the option to hide “Post-call” and “Outgoing calls only” statuses (Night of May 13)
  You can now hide the Post-call and Outgoing calls only statuses.
• specification change Added new items to the MiiTel Call Center Circuit List Report and updated it to include Predictive Call counts. (Night of May 14)
  For details, please see New items will be added to the line list report in MiiTel Call Center, and the number of predictive calls will be included as well.
• specification change Changed when “On call” is counted in the Summary and the circuit list of Real-time monitor (Night of May 14)
  We changed the timing for counting the On call value shown in the Summary and the circuit list of Real-time monitor, from when an outgoing call starts to when the call actually connects (call start).

MiiTel Synapse (Copilot)

• specification change The top page of MiiTel Analytics has been changed to Copilot Plus (Night of May 13)
  For details, please see MiiTel Analytics top page is now Copilot Plus.
• Announcement Copilot feature recommendation screen will be shown to customers who are not subscribed to MiiTel Synapse (Night of May 13)
  For details, please see MiiTel Synapse 未契約のお客様へ、Copilot 機能のおすすめ画面が表示されるようになりました.

General

• announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• meintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.
• announcementUpgraded the MiiTel app used for Zapier integration (May 11)
  For details, please see Upcoming version upgrade the MiiTel app used in the Zapier integration.

If you have any questions, please contact us.

As announced in On May 13, 2026, MiiTel Analytics’ top page will change to Copilot Plus, MiiTel Analytics’ top page has now changed to Copilot Plus.

By making Copilot Plus (Beta) the top page, we aim to help customers realize greater operational efficiency by leveraging AI.

Changed details

In the following cases, you will be taken to the Copilot Plus top page:

• When you log in to MiiTel Phone Analytics or MiiTel Meetings/RecPod
• When you access https://xxx.app.miitel.com/app while logged in

If you’d like to switch to another product screen, click Product Switcher Menu in the top-left corner of the screen.
For pages you use often—such as the Analytics screen—it’s helpful to bookmark the page directly.

If you have any questions, please contact us.

From the night of Wednesday, May 13, 2026, on the Video Dashboard (Beta) >Table > Host screen, the voice-evaluation-related fields in meeting history will be removed from the display and will no longer be viewable.

They will also no longer be included in the downloaded CSV.

You can still check these voice-evaluation fields on the Video Dashboard (Beta) > Table > All meetings screen.

Scheduled change date

Night of Wednesday, May 13, 2026

Fields that will be removed

On Video Dashboard (Beta) > Table > Host, the following fields will be removed:

• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate

Affected customers

• Customers who have configured the Video Dashboard (Beta) > Table > Host screen to display voice-evaluation fields in meeting history

What each screen shows

Overview:

The following numbers aggregated from meeting history:

• Total number of meetings
• Total meeting duration
• Topic
• Tag
• Keyword

Table > Host:

Per MiiTel user, the following numbers aggregated from meeting history where that user is the host:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps

Talbe > All meetings:

Per MiiTel user, the following numbers aggregated from meeting history where that user is linked as a meeting participant:

• Total number of meetings
• Total meeting duration
• Average meeting duration
• Number of silences
• Number of overlaps
• Talk ratio
• Fundamental frequency
• Intonation
• Speaking rate

Regarding our recent announcement, “Renaming some existing columns and adding new columns to the Call History List CSV file,” we would like to revise the scheduled change date and some of the CSV items.

Corrections

• Change to the scheduled change date

Before: Night of Wendnesday, May 13, 2026
After: Night of Wednesday, June 17, 2026

• We will add the following new item to both Call History List (List) and Call History List (Flow):

　New: “ACW duration”

• We will standardize how missing values are shown in Call History List data.

　Before: “-” 　
　After: blank (empty)

For the full list of columns, please see “Renaming some existing columns and adding new columns to the Call History List CSV file”.

If you have any questions, please contact us.

On May 14, 2026, we will make the following changes to the circuit list in the Report.

• Add the Number of voicemails item
• Add the Number of SMS item
• Display values that include Predictive call counts for specific items

Scheduled change date

Night of May 14, 2026 (Thu)

Affected customer

Customers using the report feature in MiiTel Call Center

New items

The following two items will be added.

Item name: Number of voicemails
Added location: To the right of the "Service level (%)" item

Item name: Number of SMS
Added location: To the left of the "Repeat calls" item

Items that will include predictive call counts

The following items will display values that include Predictive call counts. For details, see Download reports as CSV (MiiTel Call Center).

• Call (Total number of calls): Includes Predictive call counts
• Call (Average time): Includes Predictive call duration and count
• Call (Total time): Includes time from the start to the end of Predictive calls
• On hold (Total number of calls): Includes the number of times Predictive calls were put on hold
• On hold (Total time): Includes the total time Predictive calls were on hold
• On hold (Average time): Includes the time and count for Predictive calls being put on hold
• On hold rate (%): Includes the number of Predictive calls that were put on hold one or more times
• Total outgoing calls: Includes Predictive call outgoing calls
• Outgoing calls: Includes the number of outgoing Predictive calls where the recipient answered
• Missed outgoing calls: Includes the number of outgoing Predictive calls where the recipient did not answer, or the user could not answer
• Connection rate (%): Includes Predictive call outgoing calls
• Maximum simultaneous outgoing calls: Includes Predictive call outgoing calls

If you have any questions, please contact us.