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SPECIFICATION CHANGEANNOUNCEMENT
3 days ago

Please add a permission policy to support S3 bucket in overseas regions through Amazon S3 integration

Regarding Amazon S3 integration, we will support S3 bucket in regions created after March 20, 2019,
starting October 2, 2025 (Thu).

In conjunction with this change, please add a policy (s3:GetBucketLocation) that allows the retrieval of region information to the permission policy used for Amazon S3 integration.

Currently, customers using regions created before March 19, 2019, can continue to use the integration without adding the policy. However, explicit permission will be required in the future.

We will notify you again when this becomes mandatory.

If you are using the following regions, you can continue to use the integration without adding the policy at this time.

  • Asia Pacific (Tokyo)
  • Asia Pacific (Osaka)

Support start date

October 2, 2025 (Thu)

Regions where support will begin

Regions created after March 20, 2019
https://docs.aws.amazon.com/global-infrastructure/latest/regions/doc-history.html

Required Policy

{
    "Action":
    "s3:GetBucketLocation",
    "Effect": "Allow",
    "Resource": "arn:s3:::<bucket name>"
}

Entire permission policy

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": "s3:PutObject",
            "Resource": "arn:aws:s3:::<bucket name>/<folder name>/*"
        },
        {
            "Effect": "Allow",
            "Action": "s3:ListBucket",
            "Resource": "*"
        },
        {
            "Action": "s3:GetBucketLocation",
            "Effect": "Allow",
            "Resource": "arn:aws:s3:::<bucket name>"
        }
    ]
}
SPECIFICATION CHANGE
a week ago

【Important】 Due to Salesforce specification changes, you are now required to install a Connection App.

Due to Salesforce specification changes, installing an additional “Connection App” is now required when integrating MiiTel with Salesforce.

https://help.salesforce.com/s/articleView?id=005132365&type=1

Affected Customers

・Customers currently using Salesforce integration
・Customers currently using MiiTel for Salesforce

If you have already integrated with Salesforce and want to re-integrate (change the Salesforce organization or Salesforce user), this additional settings are required.
※If you do not re-integrate, you can continue using the service as before.

Required Additional Setting

In the integrated Salesforce organization, install [MiiTel] under [Connected App].

  1. Log in to Salesforce as a Salesforce user with the System Administrator profile.
  2. In the top right corner of Salesforce, click [Settings] > [Settings].
  3. Search for "Connected Apps OAuth Usage" in the search box at the top left of the settings screen, and click "Connected Apps OAuth Usage" from the search result.
  4. In the "Actions" of the Connected App "MiiTel," click "Install" to install it. (If "Uninstall" is displayed, it is already installed and no action is required.)


If you have any questions, please contact us.

SPECIFICATION CHANGE
a week ago

The method for linking MiiTel users in the “Voice Evaluation” section of the Video Analytics has changed.

The method for linking MiiTel users in the “Voice Evaluation” section of the Video Analytics has changed.

How to link MiiTel Users

  1. Click the gray MiiTel icon on the left.
  2. Select the user you want to link.
  3. Click [Save].

How to Unregister MiiTel Users

  1. Click the blue MiiTel icon on the left.
  2. Click [Unregister] on the confirmation screen.


If you have any questions, please contact us. 

SPECIFICATION CHANGE
4 weeks ago

Change the criteria for bulk importing contacts in the HubSpot integration

Effective from August 21, 2025 (Thu), we will be changing the criteria for bulk importing contacts in HubSpot integration.

Schedule

August 21, 2025 (Thu)

Description of Change

When importing contacts in bulk using the HubSpot integration, contacts that meet the following criteria will be skipped.

  • If the phone number is less than 7 digits or more than 31 digits.
  • If neither the company name nor the contact name is entered
  • If the Company name or contact name exceeds 256 characters


If you have any questions, please contact us.

SPECIFICATION CHANGE
a month ago

Change the name of the “Password” field in the add new user CSV file to “Temporary Password.”

August 28, 2025 (Thu) Updated 

The schedule has been changed.
August 28, 2025 (Thu)
↓
September 4, 2025 (Thu)


Effective from September 4, 2025 (Thu), password resets will be available upon initial registration and by administrators.
In accordance with this,  the name of the “Password” field in the add new user CSV file will be changed to “Temporary Password.”

Schedule

September 4, 2025 (Thu)

Description of Change

The following field name will be changed.

Password → Temporary Password


If you have any questions, please contact us. 

SPECIFICATION CHANGE
a month ago

Third-party integration of summary will be discontinued

Effective from December 11, 2025 (Thu), third-party integration of the summary will be discontinued.

Please be noted, as of June 26, 2025, that the “Summary” of the transcript of the Call history and Meeting history were no longer displayed.
(Reference: “Summary text” of call history and meeting history transcriptions will no longer be displayed.)

Call and meeting summaries can continue to be viewed and linked using the Minutes (optional).

Schedule

December 11, 2025 (Thu)

Affected Customers

Customers using third-party integration of summary

  • Salesforce
  • kintone
  • HubSpot
  • Slack
  • Email Notification
  • Outgoing Webhook
  • Zapier

Description of Change

Third-party integration of summary can no longer be configured and executed.

SPECIFICATION CHANGE
2 months ago

Add items to MiiTel Call Center Circuit list report and User list report.

Starting July 18, 2025 (Fri), we will add multiple items to MiiTel Call Center Circuit list report and User list report.
This will enable you to use the reports to perform more detailed service level calculations.

Scheduled date of item addition

July 18, 2025 (Fri) or later

Additional items

The following items will be added to the MiiTel Call Center Circuit list report and User list report.

Circuit list report

“Incoming calls within 20 seconds”

User list report

“Incoming calls“ ”Incoming call (average time)“ ”Incoming call (total time)“ ”Outgoing call (average time)“ ”Outgoing call (total time)“ ”Incoming calls within 20 seconds"


If you have any questions, please contact us.

SPECIFICATION CHANGE
2 months ago

Change the name of the “Last Call Type” field in the Call List CSV (English)

Effective June 25, 2025 (Wed), the “Last Call Type” field name will be changed in the English CSV output of the Call List.

Schedule

Effective June 25, 2025 (Wed)

Affected customers

Customers who are outputting their CallList in English to CSV

Details

The following items will be renamed

  • OUTGOING_ANSWERED → Outgoing
  • OUTGOING_UNANSWERED → Outgoing (Missed)
  • INCOMING_ANSWERED → Incoming
  • INCOMING_UNANSWERED → Incoming (Missed)
SPECIFICATION CHANGE
2 months ago

The name of “Incoming call rule” in MiiTel Admin will be changed to “Answering rule”.

From June 19, 2025 (Thu), the name of “Incoming call rules” in MiiTel Admin will be changed to “Answering rules”.

Scheduled date of change

June 19, 2025 (Thu) onwards

Affected Customers

Customers currently using MiiTel Admin

Description of change 

The name of “Incoming call rule” in MiiTel Admin will be changed to “Answering rule”.

※ There will be no other changes in the name of “Incoming (call)”.


If you have any questions, please contact us.

SPECIFICATION CHANGE
3 months ago

The incoming call rule setting screen in MiiTel Admin will be completely migrated to the new layout.

After June 26, 2025 (Thursday), the incoming call rule setting screen in MiiTel Admin will be migrated to the new layout and the old screen will no longer be available (discontinued).

Scheduled

June 26, 2025 (Thursday) or later

Affected customers

Customers using the incoming call rule setting screen in MiiTel Admin

Description of change

Discontinue the old screen (remove the “Use old screen” checkbox)


If you have any questions, please contact us.