The following updates were released this week. 🎉

MiiTel Phone

• NEW  Option to hide Outgoing calls only from the MiiTel Phone Mobile status list (Night of October 28)
  You can now hide the Outgoing calls only status from the list of statuses configurable in MiiTel Phone Mobile. To learn how to configure this setting, see Hide "Outgoing calls only" from the MiiTel Phone Mobile status list.
  This feature is available in MiiTel Phone Mobile for iOS v.3.1.17 and later, and MiiTel Phone Mobile for Android v.3.1.16 and later.
• CHANGE  Unify the color of tags displayed in Call History and the Call History list (new screen) (Night of October 28)
  For details, see October 28, 2026: Unifying the color of tags displayed in Call History and the Call History list (new screen).

MiiTel Meetings/RecPod

• NEW  Add a setting to keep the Meeting Bot out of meetings with specific keywords in the meeting title (Night of October 28)
  With calendar integration, you can now exclude meetings that you do not want to record based on their titles. For details, see Preventing the Meeting Bot from Joining Meetings with Specific Keywords in Their Titles.

MiiTel Call Center

• NEW  Adding alerts for prolonged Incoming call status (Night of October 29)
  You can now receive an alert when the Incoming call status continues beyond a certain period. You can monitor teams and users whose incoming-call status continues for a long time in real time. Use this feature to reduce abandoned calls and improve the response rate.

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see [Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change.

If you have any questions, please contact us.

As previously announced, on the night of October 28, 2026, Unifying the Tag color to White in Call History and Call History List (New screen).

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW Released MiiTel Phone Mobile for iOS v.3.1.17 (October 21)
  For details, see MiiTel Phone Mobile for iOS v.3.1.17 released.
• NEW Added “Incoming” to the MiiTel Phone status (Night of October 21)
  We re-released the feature that was temporarily suspended, which sets the status to Incoming when MiiTel Phone receives a call. For details, see Re-releasing the feature that sets the MiiTel Phone status to Incoming when receiving a call.

MiiTel Call Center

• NEW Added "Incoming calls" to User list reports and Summary (Night of October 21)
  We re-released the feature that was temporarily suspended and adds Incoming calls to the user list report. For details, see Re-releasing the feature that sets the MiiTel Phone status to Incoming when receiving a call.

General

• Announcement We are gradually migrating to a new domain
  For details, see [Important] Please reconfirm your communication allowance settings and more due to the MiiTel service domain change.

If you have any questions, please contact us.

We have re-released the feature that sets the status to Incoming when receiving a call on MiiTel Phone that had been temporarily suspended.

Background and feature details

For background and feature details, please refer to the following announcements.

Background: Release date confirmed: Re-releasing the feature that sets the MiiTel Phone status to “Incoming” when receiving calls
Feature: Add "Incoming" item to the MiiTel Call Center User list report (Add the "Incoming" status)

If you have any questions, please contact us.

As previously announced, on the night of October 15, 2026, we changed the prompt input limit for the meeting minutes summary instruction template (Call history, Meeting history).

As a result, the total limit for multiple prompts that can be set within a single template has been increased from 10,000 tokens to a total of 50,000 characters.

In addition, the measurement unit of the limit has been updated from tokens to characters. (50,000 characters is approximately equivalent to 25,000 tokens)

If you have any questions, please contact us.

We have confirmed the date to resume providing the feature that sets the status to "Incoming call" when receiving a call on MiiTel Phone, which had previously been temporarily suspended and postponed.
We would like to inform you of the confirmed date.

Scheduled date to resume availability

Night of Wednesday, October 21, 2026

Affected customers

• Customers using MiiTel Phone
• Customers using MiiTel Call Center
• Customers using MiiTel Call Center User list (including Report), Summary

Timeline

Around 21:09 on Thursday, October 1, 2026 : Released the incoming status feature
Around 10:27 on Friday, October 2, 2026: Temporarily suspended the incoming status feature
Night of October Wednesday, 14, 2026: Postponed the release of the Incoming call status feature
Night of October Wednesday, 21, 2026 (planned): Re-release the incoming status feature

Current status

MiiTel Phone

• When receiving calls, the status will not change to “Incoming” and will remain “Available” as before

MiiTel Call Center

Real-time monitor > User list, Summary

• The “Incoming” status item is displayed, but without a value

User list report

If you export a period before around Thursday, October 1, 2026, around 21:09 (JST):

• “Incoming”: 00:00 is output
• “Available”: The total time in the Available status is output (including Incoming time)

If you export a period that includes Thursday, October 1, 2026, 21:09 (JST) to Friday, Oct 2, 2026, 10:27 (JST):

• “Incoming”: The total time MiiTel Phone was in the Incoming status during the period is output
• “Available”: The time MiiTel Phone was in the Incoming status is not included during the period (it is output under the Incoming item)

If you export a period after the night of Wednesday, October 21, 2026:

• “Incoming”: The cumulative time that MiiTel Phone was in the Incoming status is output
• “Available”: The cumulative time that MiiTel Phone was in the Available status is output

Notes

For details about the Incoming item added to the MiiTel Call Center user list report, please check “Add "Incoming" item to the MiiTel Call Center User list report (Add the "Incoming" status).”

If you have any questions, please contact us.

As previously announced, on the night of October 15, 2026, We changed the specifications for the values registered in the "Due date" and "Comments" fields of Task records in the Salesforce activity history integration for MiiTel Phone call history.

For details, please see “Change in specification for 'Due Date' and 'Comments' in Task record of Salesforce Activity History Integration for MiiTel Phone call history".

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• CHANGE Increased the prompt limit for summary templates in call history (Night of October 15)
  For details, see October 15, 2026: Change the prompt input limit for the meeting summary instruction template to 50,000 characters.
• CHANGE Changes to 'Due Date' and 'Comments' field values in Tasks for Salesforce activity history integration in MiiTel Phone Call history (Night of October 15)
  For details, see Change in specification for 'Due Date' and 'Comments' in Task record of Salesforce Activity History Integration for MiiTel Phone call history.

MiiTel Meetings/RecPod

• CHANGE Increased the prompt limit for summary templates in meeting history (Night of October 15)
  For details, see October 15, 2026: Change the prompt input limit for the meeting summary instruction template to 50,000 characters.
• NEW  Option to disable Meeting recording generation now available (Night of October 15)
  You can now configure the setting so that recording data is not generated even when the meeting bot joins the room. (By default, recording data is generated.)
• NEW  Meeting history access restriction can now be set from the Realtime talk assist screen as well (Night of October 15)
  For details, see Restrict access to meeting history.

MiiTel Call Center

• NEW  Aggregation conditions for “Missed incoming calls” shown in the Real-time monitor can now be customized (Night of October 15)
  We added “Item definitions” to the display rules in the MiiTel Call Center settings. This allows you to customize the definition of the aggregation conditions for missed incoming calls. For details, see Realtime monitor - Customize the definition of missed incoming calls.

MiiTel Synapse (Copilot)

• NEW  You can now expand the width of the chat area in Copilot Plus (Night of October 14)
  For details, see You Can Now Expand the Width of the Copilot Plus Chat Area.

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see [Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change.

If you have any questions, please contact support.

The release date for “October 7, 2026: Change the prompt input limit for the meeting summary instruction template to 50,000 characters,” which we previously announced, has been changed as follows.

Release date

Before: Night of Wednesday, October 14, 2026
After: Night of Thursday, October 15, 2026

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• 新機能 Released a feature that automatically answer incoming calls (Night of October 7) 
  We’ve added a feature to MiiTel Phone that lets you answer incoming calls without clicking the answer button in MiiTel Phone. For more details, please check “Automatically answer incoming calls”.

MiiTel Synapse (Copilt)

• 新機能 Added an automation feature to Copilot Plus (Beta) that automatically runs analyses (Night of October 7) 
  For more details, please check “The Automation (Scheduled runs) feature to Copilot Plus (Beta) is now available”.

General

• お知らせ We are gradually rolling out domain changes
  Please see [Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change.
• 新機能 Released the bulk team update feature (Night of October 7)
  You can now update teams in bulk from MiiTel Admin.
  For more details, please check “Restrict viewing access to call history by team”.
• 新機能 Now possible to export the Audit Log to a CSV file (Night of October 7)
  For more details, please check “Audit Log”. (Audit Log v2 is not supported.)

If you have any questions, please contact us.