The following updates were released this week. 🎉

MiiTel Phone

• NEW IMPROVEMENT Released MiiTel Phone Mobile for Android version 3.1.14 (March 31)
  For details, see Released MiiTel Phone Mobile for Android version 3.1.14.

MiiTel Meetings/RecPod

• IMPROVEMENT Changed the button label to a clearer name for updating minutes registered in Salesforce to a clearer name (Night of April 1)
  We changed the button label for updating minutes registered in Salesforce from "Integrations" to "Re-Integrations". For details, see Update minutes registered in “Description” of Salesforce Activity records (MiiTel Meetings).
• IMPROVEMENT  Released MiiTel RecPod version 26.04.01 (April 3)
  For details, see We have released MiiTel RecPod v.26.04.01

MiiTel Synapse (Copilt)

• IMPROVEMENT Increased the maximum number of Call history and Video history items you can select when asking Copilot questions in bulk (Night of April 1)
  When chatting with Copilot about multiple Call history or Video history items, you can now select more items.
  Before
  Call history: 100
  Video history: 10
  
  After
  Call history: 300
  Video history: 30
• ANNOUNCEMENT The “Ask AI (beta)” feature has ended (March 31)
  As previously announced, the “Ask AI (beta)” feature has ended. If you would like to use AI for consultations about Call history going forward, please use Chat with Copilot or Ask Copilot.

General

• ANNOUNCEMENTRolling out the change to the new domain (planned to be completed by around May 2026
  For details, see Important: Please recheck allowlist settings and more due to the MiiTel service domain change.

If you have any questions, please contact support.

We have reviewed our internal processes from the perspective of performance and stability.

If you have any questions, please contact us.

MiiTel Phone Mobile for Android version 3.1.14 includes the following new features and changes.

New feature

• From this version, you can change the setting to hide the call history.
• Use this setting if you want to keep your call history private from other users for security reasons.
• To set this, in MiiTel Admin, go to Call Settings > MiiTel Phone Mobile Settings, and uncheck Show call history.
• When call history is set to hidden, even if you tap History in MiiTel Phone Mobile, call history will not be displayed, as shown below.

Other

• We reviewed some internal processing to improve performance and stability.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  You can now consult Copilot about multiple call histories from the Call History List screen
  You can now select multiple call histories from the Call History List screen and consult with Copilot.
  For details, see “Ask and consult with AI about multiple call histories (Chat with Copilot)”.

MiiTel Meetings/RecPod

• RecPod  Released MiiTel RecPod version 26.03.13.
  We have reviewed and improved the internal processing to enhance performance and stability.

General

• Announcement  Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us.

• We have reviewed our internal processes from the perspective of performance and stability.

Updating how to associate users from Voice Evaluation due to changes in speaker association in Video history.

How to associate speakers and utterances

Before

Click the display name in “Voice Evaluation”.

After

Click [Edit] in the top-right menu on the Video history screen.

For the updated steps, check the announcement “On the Video history screen, it will be more easier to correct the association between meeting participants (users and guests) and their utterances”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

Regarding our recent announcement, "Renaming some existing columns and adding new columns to the Call History List CSV file” we would like to correct some of the CSV columns.

Correction details

We will remove the following column, which was planned to be newly added, from both Call History List (List) and Call History List (Flow):

• “Missed reasons”

For the full list of columns, please see "Renaming some existing columns and adding new columns to the Call History List CSV file”.

If you have any questions, please contact us. 

The following updates were released this week. 🎉

MiiTel Phone

• New Feature Selectable Salesforce integration target object (Night of March 11)
  Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
  For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

• New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
  By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General

• ANNOUNCEMENT Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us

On the night of March 18, 2026 (Wed), you will be able to more easily correct the association between meeting participants (users and guests) and their utterances on the Video history screen.

Scheduled Change Date

Night of March 18, 2026 (Wed)

Affected Customers

Customers using MiiTel Meetings/RecPod Analytics

Change Details

From the MiiTel Meetings/RecPod Video history screen, you will be able to more easily correct the association between meeting participants (users and guests) and their utterances.

If you have any questions, please contact us.