You can now view the history of questions you've asked MiiTel Synapse Copilot (AI) and its responses regarding meeting history.

You can also share these questions and answers with other users.

If you have any questions, please contact us.

We have added a Refresh button to the Real-time monitor and Seat map screens for MiiTel Call Center..

By clicking the Refresh button, you can manually update the values displayed on the Real-time monitor and Seat map to the latest state.

While these values are usually updated automatically, you can manually refresh them to the latest state when delays occur due to network conditions or other factors.

Note: After the manual refresh operation, you cannot do it again for 10 minutes.

Prepare questions or consultation topics (prompts) for MiiTel Synapse Copilot (AI) in advance.
You can now easily ask questions with a single click in the consultation screen or chat screen with Copilot.

By preparing questions tailored to your tasks, you can quickly obtain the necessary information.

• Frequently used questions get immediate answers from Copilot (AI)
• Ensures consistent quality of question content
• Improves operational efficiency

If you have any questions, please contact us.

We have released MiiTel Phone Mobile for Android v.3.1.12.

Updates

• Some internal processing has been improved.

We have released MiiTel Phone Desktop v3.7.0.

Updates

• Some internal processing has been improved.

You can now create the following settings at the same time as creating a response rule on the Answering rule creation screen.

• Queue
• Automatic call forwarding
• Voicemail

Previously, these settings had to be configured in advance. Now you can set them up all at once when creating a response rule, and this improves setup efficiency.

We have made some updates for MiiTel RecPod 25.10.10.

Updates

• Some improvements are made to the audio uploading process.

We have released a new Call History List screen with added features such as saving search conditions and sorting functions.
Please try out the new, more convenient screen!

• How to switch to the new screen

Click Try new screen in the notification at the top of the Call History List screen to switch.

• How to save a view

1.  After setting your search conditions, click Save view on the top right of the screen.

• How to sort and delete views

Click the adjustments button on the top right of the screen to sort or delete the views you created.

• How to revert to the old version of screen

Click Switch to old Version on the top right of the screen.

If you have any questions, please contact us.

To ensure the stable provision of the MiiTel service, we are currently making changes to our system configuration.
Along with this change, the global IP addresses of MiiTel used for Third party Integration will change.

If you have integratedMiiTel with Salesforce, kintone, HubSpot, Amazon S3, Outgoing Webhook, and have set up restrictions on source IP addresses on the external service side before Wednesday, October 15, 2025 (Wed), you will need to delete some of the P addresses currently configured.

1. Effective date

Effective on November 17, 2025 (Mon)

2. Customers who are required to take action 

Customers who meet both conditions 1. and 2. below

1. Integrated MiiTel with the following services:

   • Salesforce
   • kintone
   • HubSpot
   • Amazon S3
   • Outgoing Webhook
2. Have configured source IP address restrictions on the side of the services listed above before October 15, 2025 (Wed).

3. Required action by customer side

Please delete the following IP addresses configured on the Third Party service side:

【Salesforce, kintone, HubSpot, Amazon S3】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【【Outgoing Webhook: Call History upon transcription completion, upon meeting minutes creation completion】

• IP Addresses to be deleted

  • 18.177.83.94/32
  • 35.73.236.241/32

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

【Outgoing Webhook: Call History upon Real-Time transcription completion, upon Real-Time meeting minutes creation completion】

• IP Addresses to be Deleted

  • 18.177.199.236/32
  • 18.180.205.132/32
  • 54.199.140.139/32 (Please delete if currently configured)
  • 57.180.97.63/32 (Please delete if currently configured)
  • 54.65.211.64/32 (Please delete if currently configured)

• IP Addresses to remain configured

  • 13.115.206.234/32
  • 13.230.53.90/32
  • 57.180.141.15/32

4. Impact of not taking the above action

After November 17, 2025 (Mon), the IP addresses marked for deletion will become invalid as addresses for our services. If you have configured IP address restrictions on the Third Party service side and continue to configure the addresses marked for deletion, it may lead to security risks.

Therefore, please confirm your settings and take the appropriate action. We apologize for any inconvenience this may cause to our users and appreciate your cooperation.

We have added new fields for calendar participant information to both the meeting history CSV and the outgoing webhook.

Meeting history CSV:

• Calendar participant

For more information, please see Download the video history list (meeting history list) as CSV.

Meeting history outgoing webhook:

The following fields are now included:

• name
• email
• is_organizer
• status

For more information, please see Outgoing Webhook (meeting history).