The following updates were released this week. 🎉

MiiTel Phone

• NEW  Released MiiTel Phone Desktop version 3.8.0 (Night of Apr 8)
  Starting from this version, if your OS language setting is Indonesian, the display language of MiiTel Phone Desktop will also automatically switch to Indonesian.
• NEW  Added shortcut keys to MiiTel Phone (Night of Apr 8)
  You can now use shortcut keys in MiiTel Phone. For details, see “Use shortcut keys in MiiTel Phone”.

MiiTel Meetings/RecPod

• NEW  Released the Video List (Beta) (Night of Apr 9)
  New “Video List (Beta)” to MiiTel Meetings / RecPod Analytics added. For details, see “Video List”.
  You can now also select multiple video histories in Video List and click Ask Copilot. For details, see “Ask AI about multiple calls at once (Chat with Copilot) - Ask Copilot”.
  
• NEW  Consult with Copilot during meetings (Apr 8)
  Realtime Talk Assist is now available in MiiTel Meetings / RecPod Analytics, allowing you to use Copilot during meetings to organize meeting content and clarify customer requests. For details, see “Consult Copilot during meetings (Realtime Talk Assist)” and “Create and edit example questions for consulting Copilot during meetings (Realtime Talk Assist)”.

MiiTel Call Center

• CHANGE  Alert List now supports Picture-in-Picture (Night of Apr 9)
  You can now display the Alert List in Picture-in-Picture. This allows you to keep checking alert status while working in windows other than MiiTel Call Center or while using another app.

General

• ANNOUNCEMENT  We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see “Important: Please recheck your communication permission settings due to the MiiTel service domain change”.
• CHANGE  Added new items to the CSV file used for bulk user creation and bulk user updates (Night of Apr 8)
  For details, see the announcement “We will add the “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard Permission” items to the Users CSV file”.

If you have any questions, please contact us.

Starting from this version, if your computer's language is set to Indonesian, MiiTel Phone Desktop will now be displayed in Indonesian.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

We have made some updates for MiiTel Phone Desktop v.3.7.3

Updates

• Some internal processing has been improved.

We have made some updates for MiiTel Phone Desktop v.3.7.2

Updates

• Some internal processing has been improved.

We have released MiiTel Phone Desktop v3.7.0.

Updates

• Some internal processing has been improved.

We have released MiiTel Phone Desktop v3.6.0.

New Features

A confirmation dialog can now be displayed when placing a click-to-call call.

If you have any questions, please contact us.

2023 年 8 月 31 日にリリースされた MiiTel Phone Desktop v3.3.0 (Windows 版) から、インストールに OS の管理者権限が不要になります。また、このバージョンから実行ファイルのインストール先が変わります。

対象の MiiTel Phone バージョン

MiiTel Phone Desktop v3.3.0 (Windows 版) 以降

変更内容

• MiiTel Phone Desktop のインストール、および、アップデート時、OS の管理者権限が不要になる
• MiiTel Phone Desktop のプログラムファイルの保存先が変わる
  • v3.3.0 未満: \Program Files\MiiTel\MiiTel.exe
  • v3.3.0 以降: \%USERNAME%\AppData\Local\Programs\MiiTel\MiiTel.exe

注意点

• MiiTel Phone Desktop v3.3.0 未満から v3.3.0 にアップデートする場合、OS 管理者権限が必要。
• パソコン起動時に MiiTel Phone Desktop を起動するよう設定している場合、MiiTel Phone  Desktop v3.3.0 をインストール後に再設定が必要。
• 以下の場合、初回 MiiTel Phone Desktop 起動時に Windows Firewall での認可が必要となる場合がある。
  • MiiTel Phone Desktop v3.3.0 未満から v3.3.0 にアップデートする場合
  • 初めて MiiTel Phone Desktop をインストールする場合

ご質問がありましたらサポートへお問い合わせください。

2023 年 5 月 8 日 (月) 夜間 に MiiTel for Salesforce ver 1.7.0 へのバージョンアップします。

事前にテストされる場合は Sandbox と MiiTel のデモ環境を活用してください。デモ環境の利用をご希望の場合は、弊社担当営業、または、カスタマーサクセスへお問い合わせください。

実施スケジュール

2023 年 5 月 8 日 (月) 夜間 (JST 日本時間)

変更内容

ログイン画面を新しくしました。

MiiTel for Salesforce のインストール、バージョンアップ方法

下記のリンクからインストール・バージョンアップできます。

https://appexchangejp.salesforce.com/appxListingDetail?listingId=a0N3u00000Prv1aEAB

ご質問がありましたらサポートまでご連絡ください。

MiiTel サービスのログイン画面変更に伴い、バージョン 3.0.2 以前 の MiiTel Phone Desktop ではログインできなくなります。2023 年 6 月 21 日 (水) までに最新の MiiTel Phone Desktop へバージョンアップをお願いします。

ご不明点やご質問はサポートへご連絡ください。

アップデート期限

2023 年 6 月 21 日 (水) まで

アップデートが必要なバージョン

• MiiTel Phone Desktop v3.0.2 以前

MiiTel Phone Desktop のバージョンを確認する

MiiTel Phone Desktop を最新バージョンにアップデートする