a week ago

We have released MiiTel Phone Desktop v.3.9.2

We have reviewed our internal processes from the perspective of performance and stability.

If you have any questions, please contact us.

3 weeks ago

MiiTel Phone Desktop version 3.9.1 is now available

MiiTel Phone Desktop v3.9.1 is now available with enhanced Click to call performance.

If you have any questions, please contact us.

a month ago

This version includes the new feature below.

From this version, you can switch MiiTel Phone Desktop login to a browser-based login.

With browser-based login, you can:

Automatically fill in the login ID and password saved in your browser.
If you are already logged in to your browser, use Single Sign-On (SSO) to log in quickly with minimal steps.

To improve performance and stability, we have reviewed and optimized internal processing.

If you have any questions, please contact us.

2 months ago

The following updates were released this week. 🎉

NEW Released MiiTel Phone Desktop version 3.8.0 (Night of Apr 8)
Starting from this version, if your OS language setting is Indonesian, the display language of MiiTel Phone Desktop will also automatically switch to Indonesian.
NEW Added shortcut keys to MiiTel Phone (Night of Apr 8)
You can now use shortcut keys in MiiTel Phone. For details, see “Use shortcut keys in MiiTel Phone”.

NEW Released the Video List (Beta) (Night of Apr 9)
New “Video List (Beta)” to MiiTel Meetings / RecPod Analytics added. For details, see “Video List”.
You can now also select multiple video histories in Video List and click Ask Copilot. For details, see “Ask AI about multiple calls at once (Chat with Copilot) - Ask Copilot”.
NEW Consult with Copilot during meetings (Apr 8)
Realtime Talk Assist is now available in MiiTel Meetings / RecPod Analytics, allowing you to use Copilot during meetings to organize meeting content and clarify customer requests. For details, see “Consult Copilot during meetings (Realtime Talk Assist)” and “Create and edit example questions for consulting Copilot during meetings (Realtime Talk Assist)”.

CHANGE Alert List now supports Picture-in-Picture (Night of Apr 9)
You can now display the Alert List in Picture-in-Picture. This allows you to keep checking alert status while working in windows other than MiiTel Call Center or while using another app.

ANNOUNCEMENT We are gradually switching to the new domain (gradual rollout until around May 2026)
For details, see “Important: Please recheck your communication permission settings due to the MiiTel service domain change”.
CHANGE Added new items to the CSV file used for bulk user creation and bulk user updates (Night of Apr 8)
For details, see the announcement “We will add the “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard Permission” items to the Users CSV file”.

If you have any questions, please contact us.

2 months ago

Starting from this version, if your computer's language is set to Indonesian, MiiTel Phone Desktop will now be displayed in Indonesian.

If you have any questions, please contact us.

3 months ago

The following updates were released this week. 🎉

Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
We have reviewed our internal processes from the perspective of performance and stability.

RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
We have reviewed our internal processes from the perspective of performance and stability.
RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)
Starting with this version, the following updates have been implemented:
- It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
- Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
  
  Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).
Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)
From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.
With this release, linking users from voice evaluations has been discontinued.
For more details, see How to check the recording (Video Analytics).

improvement Made the queue details screen easier to use (night of Mar 18)
The queue details screen now also displays Queue name and User group name.
In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.
For more details, see Summary (MiiTel Call Center).