The following updates were released this week. 🎉

MiiTel Phone

New Released MiiTel Phone Desktop version 3.9.0
For details, please see MiiTel Phone Desktop version 3.9.0 is now available.
improvement Now supports displaying call history from more than one month ago (Night of May 13)
With the MiiTel Data Retention Extension Fee, call history older than one month can now be displayed on MiiTel Phone. This allows you to check, reference, and return calls using older call history.
new You can now edit tags in the call history list (Night of May 13)
You can now edit tags for call history entries—including Outgoing calls (Missed) and Incoming calls (Missed)—directly from the new call history list. For details, please see Edit tags (New call history only).

MiiTel Meetings/RecPod

Improvement The video dashboard now supports filtering by status (Night of May 13)
You can now filter the video dashboard by status, enabling more flexible filtering.

imrovement Added the option to hide “Post-call” and “Outgoing calls only” statuses (Night of May 13)
You can now hide the Post-call and Outgoing calls only statuses.
specification change Added new items to the MiiTel Call Center Circuit List Report and updated it to include Predictive Call counts. (Night of May 14)
For details, please see New items will be added to the line list report in MiiTel Call Center, and the number of predictive calls will be included as well.
specification change Changed when “On call” is counted in the Summary and the circuit list of Real-time monitor (Night of May 14)
We changed the timing for counting the On call value shown in the Summary and the circuit list of Real-time monitor, from when an outgoing call starts to when the call actually connects (call start).

specification change The top page of MiiTel Analytics has been changed to Copilot Plus (Night of May 13)
For details, please see MiiTel Analytics top page is now Copilot Plus.
Announcement Copilot feature recommendation screen will be shown to customers who are not subscribed to MiiTel Synapse (Night of May 13)
For details, please see MiiTel Synapse 未契約のお客様へ、Copilot 機能のおすすめ画面が表示されるようになりました.

announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
meintenance We are planning a system update for Salesforce integration (June 8, 2026)
For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.
announcementUpgraded the MiiTel app used for Zapier integration (May 11)
For details, please see Upcoming version upgrade the MiiTel app used in the Zapier integration.

If you have any questions, please contact us.