We will perform maintenance on the MiiTel system on the following date.
Please note that users will not be able to log in and use the following services during this time.

Maintenance period

October 30, 2024, 10:30 pm (JST)

Affected services

• MiiTel Call Center

Affected customers

All customers using the services above.

Expected behavior

Error message may appear when saving settings in MiiTel Call Center > Settings > Alert.

If you receive an error message in MiiTel Call Center, please reload (press Ctrl + R) .

MiiTel Admin is now available in Indonesian.

However, only Japanese and English is available for all other services (e.g. MiiTel Analytics, MiiTel Phone, etc.).
For more details, check “Change the language or timezone”.

Thank you for using MiiTel Support.

We have released a new version of the MiiTel Support page on October 22, 2024.

With this version, you can easily find information related to MiiTel’s services, features, etc.

MiiTel Support

https://support.miitel.com/hc/en-us

“Conversational tendencies” has been changed to “AI Coaching”.
You can now check AI Coaching tips from your MiiTel Phone.

AI Coaching tips are updated every week. (Tips are updated once between every Saturday to Monday (midnight).)
Once the tips are updated, a notification will appear on the lower right of MiiTel Phone screen.
After you click the notification, MiiTel Analytics will open in your browser with the updated tips.

We have released MiiTel Phone Mobile for iOS v.3.1.7 with the following updates. 

Updates: 

•Automatic ACW feature is now available. 

•You can set restrictions on showing phone numbers.

You can now create and manage the Single Sign-On (SSO) settings.

For more details, check Create and Manage Single Sign-On (SSO).

The help sign and Summary in MiiTel Call Center became more convenient.

We have made the following updates to the help sign and Summary.

• From the Real-Time Monitor screen, you can immediately monitor the calls of users who have sent the help sign. For more details about the help sign, check Help sign (MiiTel Call Center).

• You can switch the data by percentage and number of calls for Queue and call status and User status in Summary.

We have released MiiTel Phone Mobile for iOS v.3.1.6 with the following new features.

New features

• From this version, you can now set up your status and check the statuses of other users. For more details, check Set and check status on MiiTel Phone Mobile.
  
  
  The status set in MiiTel Phone Mobile can also be viewed on MiiTel Phone.
  
  

• From this version, you can now check the call quality from the call screen.