• We have reviewed our internal processes from the perspective of performance and stability.

• We have reviewed our internal processes from the perspective of performance and stability.

If you have any questions, please contact us.

We have reviewed our internal processes from the perspective of performance and stability.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  You can now consult Copilot about multiple call histories from the Call History List screen
  You can now select multiple call histories from the Call History List screen and consult with Copilot.
  For details, see “Ask and consult with AI about multiple call histories (Chat with Copilot)”.

MiiTel Meetings/RecPod

• RecPod  Released MiiTel RecPod version 26.03.13.
  We have reviewed and improved the internal processing to enhance performance and stability.

General

• Announcement  Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us.

• We have reviewed our internal processes from the perspective of performance and stability.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

We will be changing the supported OS versions and app versions for MiiTel Phone Mobile and MiiTel RecPod on the following dates. If you are using an environment that will no longer be supported, please update your device or app by the specified deadlines.

Scheduled Date for Supported OS Version Changes

April 1, 2026 (Wed)

Supported OS Versions

MiiTel Phone Mobile

After Change:

• Android 14 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

MiiTel RecPod

After Change:

• Android 13 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

Scheduled Date for Supported App Version Changes

February 23, 2026 (Mon)

(Changes will occur due to the domain migration. For details on the domain migration, please refer to "[Important] Request for Re-confirmation of Communication Permission Settings due to MiiTel Service Domain Change".)

Supported App Versions

MiiTel Phone Mobile

• Android: v.3.1.12 or later
• iOS: v.3.1.11 or later

MiiTel RecPod

• Android: v.25.10.10 or later
• iOS: v.25.10.10 or later

If you have any questions, please contact us.

The following new features and changes have been added.

New feature:

• Salesforce Calendar Integration: Your Salesforce Calendar events are now displayed within MiiTel RecPod. This allows you to easily link recorded meetings to their corresponding events in the Video Analytics.
  • To use this feature, the following specific settings are required. Please note that this feature cannot be used simultaneously with Google Calendar or Microsoft Outlook Calendar.
    • Set up the Video history integration
    • Set up the Activity history assignee

UI Improvements:

• We have updated the design of the recording playback bar.

  • New:

  • Old:

If you have any questions, please contact us.

Specification Changes

• Automatic detection of the number of participants during recording is now enabled during recording, eliminating the need to select the number of participants before starting a recording. 
• Settings for connecting the FR-1100 have been moved to Settings > Bidirectional mic. 
• A Pause button now appears on the recording screen. To end a recording, tap Pause > End Recording.

New Features

• Audio Quality Settings: The following recording audio quality settings are now available under Settings > Sound Quality Settings.
  • Noise Cancellation 
  • Auto Volume Adjustment
  • Echo Cancellation (Android Only)

• Transcription Method: You can now choose whether transcription is processed on the device or on the server under Settings > Transcription method.
  Processing on the device offers the following benefits:
  • Processes offline, using no data communication
  • Allows transcription during recording
    

When transcribing on the device, please note the following:

• Transcription displayed during recording is discarded immediately upon stopping the recording and cannot be reviewed after the recording has finished.
• To review transcription after recording ends, check the transcription results in the meeting history within MiiTel Meetings Analytics.

If you have any questions, please contact us.

We have made some updates for MiiTel RecPod 25.11.02.

Updates

• Some internal processing has been improved.