You can now create an instruction template to automatically create minutes of the call history in the Generative AI.

For details, please check “Setting up Minutes of Call History”.

On January 6, 2025, we will be changing the operating environment (OS and app versions) for MiiTel Phone Mobile and MiiTel Recpod.
 Updates to the MiiTel Phone Mobile and MiiTel Recpod version scheduled to be released on January 6, 2025, will not be available for unsupported OS and app versions. 

January 6, 2025 

 Before: 

Android: Android 10 and after
iOS: iOS 15 and after 

After: 

Android: Android 11 and after
iOS: iOS 16 and after 

Before: 

MiiTel Phone Mobile for Android: v2.2.0 and after
MiiTel Phone Mobile for iOS: v2.2.0 and after 

After: 

MiiTel Phone Mobile for Android: v3.1.2 and after
MiiTel Phone Mobile for iOS: v3.1.1 and after

We have added the “Switch Product Menu (Beta)" to MiiTel Analytics.

From the MiiTel Phone Analytics screen, you can switch to the MiiTel Meetings (RecPod) Analytics screen or MiiTel Admin screen by using the “Switch Product Menu”.

“Switch Product Menu” is available by clicking Try the new menu on the current MiiTel Analytics screen.

“Switch Product Menu” contents will be different depending on your subscription status or admin permission settings.
If you are subscribed to either MiiTel Phone or MiiTel Meetings (RecPod) but do not have admin permissions, the “Switch Product Menu” will not be available.

From November 29, 2024, the Average outgoing ring time will be added to MiiTel Call Center’s user list and report.

Date

November 29, 2024

Affected Customers

All customers using MiiTel Call Center

Details

The Average outgoing ring time will be added to MiiTel Call Center’s user list and report.
You can now check the average outgoing ring time for operators.

Outgoing call ring time: Time from the operator dials a customer's phone number to the customer answering the phone.

Average outgoing ring time = Total outgoing ring time ÷ Total number of outgoing calls

If you have any questions, please contact us.

We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

December 15, 2024 11:00 pm (JST) to December 16, 2024 1:00 am (JST)

Affected services:

All the following services and external service integration

• MiiTel Phone 
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Call Center
• MiiTel RecPod
• External Service Integration

Affected customers:

All customers using the services above.

Expected Impact:

• You will not be able to access the services above for about 15 minutes during the maintenance.
  ・If you are already logged in, you will automatically be logged out, and the maintenance screen may be displayed.
• While you don’t have access to MiiTel Phone and MiiTel Phone:
  ・You cannot make or receive calls.
  ・If you are on a call, you can continue.
  　◼︎ After you finish the call, you won’t be able to register call memos, comments, or related parties.
  　◼︎ Please set the call memo, comments, etc., from the call history (MiiTel Analytics) after the maintenance is finished.
  　◼︎ You may experience a delay in creating the call history or integrating with external services.
• While you can’t integrate with external services:
  ・Email notifications about phone calls and Slack integration service will not be available.
• If you miss a call during the maintenance:
  ・If your circuit type is not JPN-7, the missed call will be on the call history list.

In MiiTel Admin, you can use the CSV to update multiple users’ details.
For details, check “Update details for existing users”.

We have released MiiTel Phone Mobile for Android v.3.1.8 with the following new features.

New features

• From this version, you can now set up your status and check the statuses of other users. For more details, check Set and check status on MiiTel Phone Mobile.
  

  
  

  

  
  

  The status set in MiiTel Phone Mobile can also be viewed on MiiTel Phone.
  

  
  

  

  
  

• From this version, you can now check the call quality from the call screen.

Updates: 

•Automatic ACW feature is now available. 

•You can set restrictions on showing phone numbers.

We will perform maintenance on the MiiTel system on the following date.
Please note that users will not be able to log in and use the following services during this time.

Maintenance period

October 30, 2024, 10:30 pm (JST)

Affected services

• MiiTel Call Center

Affected customers

All customers using the services above.

Expected behavior

Error message may appear when saving settings in MiiTel Call Center > Settings > Alert.

If you receive an error message in MiiTel Call Center, please reload (press Ctrl + R) .

MiiTel Admin is now available in Indonesian.

However, only Japanese and English is available for all other services (e.g. MiiTel Analytics, MiiTel Phone, etc.).
For more details, check “Change the language or timezone”.

Thank you for using MiiTel Support.

We have released a new version of the MiiTel Support page on October 22, 2024.

With this version, you can easily find information related to MiiTel’s services, features, etc.

MiiTel Support

https://support.miitel.com/hc/en-us