MiiTel Phone Mobile for Android version 3.1.14 includes the following new features and changes.

New feature

• From this version, you can change the setting to hide the call history.
• Use this setting if you want to keep your call history private from other users for security reasons.
• To set this, in MiiTel Admin, go to Call Settings > MiiTel Phone Mobile Settings, and uncheck Show call history.
• When call history is set to hidden, even if you tap History in MiiTel Phone Mobile, call history will not be displayed, as shown below.

Other

• We reviewed some internal processing to improve performance and stability.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  You can now consult Copilot about multiple call histories from the Call History List screen
  You can now select multiple call histories from the Call History List screen and consult with Copilot.
  For details, see “Ask and consult with AI about multiple call histories (Chat with Copilot)”.

MiiTel Meetings/RecPod

• RecPod  Released MiiTel RecPod version 26.03.13.
  We have reviewed and improved the internal processing to enhance performance and stability.

General

• Announcement  Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us.

• We have reviewed our internal processes from the perspective of performance and stability.

Updating how to associate users from Voice Evaluation due to changes in speaker association in Video history.

How to associate speakers and utterances

Before

Click the display name in “Voice Evaluation”.

After

Click [Edit] in the top-right menu on the Video history screen.

For the updated steps, check the announcement “On the Video history screen, it will be more easier to correct the association between meeting participants (users and guests) and their utterances”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

Regarding our recent announcement, "Renaming some existing columns and adding new columns to the Call History List CSV file” we would like to correct some of the CSV columns.

Correction details

We will remove the following column, which was planned to be newly added, from both Call History List (List) and Call History List (Flow):

• “Missed reasons”

For the full list of columns, please see "Renaming some existing columns and adding new columns to the Call History List CSV file”.

If you have any questions, please contact us. 

The following updates were released this week. 🎉

MiiTel Phone

• New Feature Selectable Salesforce integration target object (Night of March 11)
  Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
  For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

• New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
  By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General

• ANNOUNCEMENT Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us

On the night of March 18, 2026 (Wed), you will be able to more easily correct the association between meeting participants (users and guests) and their utterances on the Video history screen.

Scheduled Change Date

Night of March 18, 2026 (Wed)

Affected Customers

Customers using MiiTel Meetings/RecPod Analytics

Change Details

From the MiiTel Meetings/RecPod Video history screen, you will be able to more easily correct the association between meeting participants (users and guests) and their utterances.

If you have any questions, please contact us. 

March 17, 2026 (Tue)
Change: We removed the “Missed reasons” column from the CSV file.

On the night of May 13, 2026 (Wed), we will rename some existing columns and add new columns to the Call History List CSV file.

Scheduled change date

Night of May 13, 2026 (Wed)

Affected customers

Customers who use the CSV file for Call History List.

Change details

We will rename some columns and add new columns in the following CSV files:

• Call History List (List)
• Call History List (Flow)

• Call History List (List)

• Call History List (Flow)

If you have any questions, please contact us.

On April 8, 2026 (Wed), we will add the Incoming Webhook User ID field and the MiiTel Meetings Use dashboard field to the CSV file that can be downloaded from MiiTel Admin.

Scheduled Change Date

April 8, 2026 (Wed)

Affected Customers

• Customers using Incoming Webhook
  • The Incoming Webhook User ID field will be added to the CSV file.
• Customers using MiiTel Meetings or MiiTel RecPod
  • The MiiTel Meetings Use dashboard field will be added to the CSV file.

Added Fields and CSV Files That Will Include Them

• The Incoming Webhook User IDfield will be added to the CSV file downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download⁠⁠
• The MiiTel Meetings Use dashboardfield will be added to the CSV files downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download
  • MiiTel Admin: Users > User List > Registering multiple users tab > Add multiple users > Create & download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
  • MiiTel Admin: Users > User List > Update multiple users tab > Update multiple users >Download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Field Position

• Incoming Webhook User ID field: to the right of the Video Incoming Webhook Enable field
• MiiTel Meetings Use dashboard field: to the right of the MiiTel Meetings Enable field

If you have any questions, please contact us.