On April 8, 2026 (Wed), we will add the Incoming Webhook User ID field and the MiiTel Meetings Use dashboard field to the CSV file that can be downloaded from MiiTel Admin.

Scheduled Change Date

April 8, 2026 (Wed)

Affected Customers

• Customers using Incoming Webhook
  • The Incoming Webhook User ID field will be added to the CSV file.
• Customers using MiiTel Meetings or MiiTel RecPod
  • The MiiTel Meetings Use dashboard field will be added to the CSV file.

Added Fields and CSV Files That Will Include Them

• The Incoming Webhook User IDfield will be added to the CSV file downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download⁠⁠
• The MiiTel Meetings Use dashboardfield will be added to the CSV files downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download
  • MiiTel Admin: Users > User List > Registering multiple users tab > Add multiple users > Create & download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
  • MiiTel Admin: Users > User List > Update multiple users tab > Update multiple users >Download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Field Position

• Incoming Webhook User ID field: to the right of the Video Incoming Webhook Enable field
• MiiTel Meetings Use dashboard field: to the right of the MiiTel Meetings Enable field

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone 

• NEW FEATURE  MiiTel for Salesforce Version 1.8 Released (Night of March 4)
  Starting with this version, MiiTel is now available on the Salesforce mobile app for Android. We have also included minor fixes to provide an even smoother and more user-friendly experience.

MiiTel Meetings/RecPod

• NEW FEATURE  Added “Use video dashboard” with user permissions in MiiTel Admin (night of Mar 4)

  When you create a user or edit user information in MiiTel Admin, “Use video dashboard” has been added to the permissions for MiiTel Meetings and MiiTel RecPod.
  For changes to the CSV file, see the announcement: “Incoming Webhook User ID” and “MiiTel Meetings Use dashboard” will be added to the Users CSV file".

  
  

  MiiTel Meetings

  

  
  MiiTel RecPod

  
  
  

General

• Announcement  Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

On the night of March 12, 2026 (Thu), to prevent duplicate outgoing calls made by using both MiiTel Phone for HubSpot and MiiTel Phone Chrome Extension, Click to Call from phone numbers on HubSpot records will be disabled in MiiTel Phone Chrome Extension by default.

After the release on the night of March 12, 2026 (Thu), to use Click to Call from phone numbers in HubSpot records with MiiTel Phone Chrome Extension, please enable the option in MiiTel Phone Chrome Extension settings.

Scheduled change date

Night of March 12, 2026 (Thu)

Affected customers

• Customers who use Click to Call from phone numbers in HubSpot records via MiiTel Phone Chrome Extension

Details

We will add a new option, Enable in HubSpot, to the MiiTel Phone Chrome Extension settings.

This option will be disabled by default, which means Click to call from phone numbers on HubSpot records will be disabled in MiiTel Phone Chrome Extension unless you enable it.

Required action for customers

1. If you use only MiiTel Phone Chrome Extension and you use Click to call from phone numbers on HubSpot records

After the release, go to How to set up MiiTel Phone Chrome Extension and check Enable in HubSpot.

2. If you use MiiTel Phone for HubSpot and you also use Click to call from phone numbers on HubSpot records with MiiTel Phone Chrome Extension

No action is required.

If you check Enable in HubSpot under How to set up MiiTel Phone Chrome Extension, duplicate outgoing calls may occur.

To place calls from HubSpot records, please use MiiTel Phone for HubSpot without enabling that option.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• SPECIFICATION CHANGE Follow-up email creation moved to "Ask Copilot" in Call History (Evening of Feb 25)
  Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ. For more details, see “Create a follow-up email” will be available in Call History under “Ask Copilot”.
• NEW FEATURE Added link to HubSpot activities within Call history and Call history list (Evening of February 25)
  Links to HubSpot activities (containing Call History URLs and other data) are now displayed in both Call History and the Call History List, making it easier to review your activities in HubSpot. 

MiiTel Call Center

• SPECIFICATION CHANGEAdded "Login time" to the real-time monitor (Evening of Feb 26)
  "Login time" will now be displayed within the cumulative time sections of the "User List" and "User details" in the real-time monitor. This allows for a more detailed, real-time understanding of operator activity.

MiiTel Synapse (Copilt)

• NEW FEATURE Follow-up email creation prompts can now be customized (Evening of Feb 25)

  In MiiTel Admin under Copilot > Follow-up email creation, you can now edit the prompts used when creating follow-up emails. This allows you to generate emails in your company's specific format or incorporate templates based on call content.

General

• ANNOUNCEMENTSequential migration to new domains (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

To provide a stable MiiTel service, we will be performing maintenance on the MiiTel system on March 23, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 1 minute.

We apologize for any inconvenience this may cause.

Maintenance date and time

• JST
  March 23, 2026 (Mon), 3:00 AM – 3:30 AM
• WIB
  March 23, 2026 (Mon), 1:00 AM – 1:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• Predictive dialer

Affected customers

All users of the above services

Expected Impact

During the maintenance period, the following will occur for approximately 1 minute.

MiiTel Phone and MiiTel Phone Mobile

• Outgoing and incoming calls will be unavailable.
  • Calls started before the maintenance will continue, and call history will be generated as usual.
• Reloading MiiTel Phone will display a reconnection screen.

MiiTel Admin

• Users may be unable to create, change, or view settings.

Predictive dialer

• Outgoing calls will be unavailable.

If you have any questions, please contact us.

We will be changing the supported OS versions and app versions for MiiTel Phone Mobile and MiiTel RecPod on the following dates. If you are using an environment that will no longer be supported, please update your device or app by the specified deadlines.

Scheduled Date for Supported OS Version Changes

April 1, 2026 (Wed)

Supported OS Versions

MiiTel Phone Mobile

After Change:

• Android 14 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

MiiTel RecPod

After Change:

• Android 13 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

Scheduled Date for Supported App Version Changes

February 23, 2026 (Mon)

(Changes will occur due to the domain migration. For details on the domain migration, please refer to "[Important] Request for Re-confirmation of Communication Permission Settings due to MiiTel Service Domain Change".)

Supported App Versions

MiiTel Phone Mobile

• Android: v.3.1.12 or later
• iOS: v.3.1.11 or later

MiiTel RecPod

• Android: v.25.10.10 or later
• iOS: v.25.10.10 or later

If you have any questions, please contact us.

Starting on February 26, 2026, “Create a follow-up email” will be available from Call History under “Ask Copilot.” 

As previously announced,“Ask AI (beta)” feature is begging discontinued at the end of March 2026. As part of this change, we will migrate and consolidate the same functionality into “Ask Copilot.”
Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ.
Please review the details below.

Feature switchover date

February 26, 2026 (Thu)

Customers affected

Customers using MiiTel Synapse

Notes by plan

• For customers on Synapse Standard:

From Feb 26 (Thu), clicking Create a follow-up email will launch Ask Copilot.

• For customers on Synapse Light:

You can continue using this feature from Ask AI (beta) until Mar 31 (Tue), but it will no longer be available from Apr 1 (Wed) onward.

If you have any questions, please contact us.

We have added “Call using skill-based routing” as a new option for the call distribution type in Queue settings.

With this release, you can now set Call priority for group users. When “Call using skill-based routing” is selected, calls are routed first to users with the highest assigned priority level.

By ensuring the right person answers the call from the start, you can reduce internal transfers and hold times, improving overall team efficiency.

For more details, see Groups.

If you have any questions, please contact us.

The Queue settings screen has been redesigned to be more intuitive and user-friendly. This update improves the overall organization of settings and provides better visual clarity.

Organization of Setting Items

Setting items are now categorized into three clear sections: "Basic information," "Waiting setting," and "User call setting”. This structure makes it easier to understand the purpose of each setting.

Visualization of Call Image

A "Call Image" diagram has been added to the bottom of the screen. You can now see at a glance how your settings for "Maximum wait time (sec)," "Maximum ring time," and "Retry interval (seconds)" will work in practice.

If you have any questions, please contact us.

In MiiTel RecPod, you can now automatically assign the participant with the highest talk ratio in the conversation as the host.

To use this feature, go to MiiTel Admin > [Meeting settings] > [MiiTel RecPod settings] and enable at “Auto-assign host’s MiiTel user by talk ratio”. 

If you have any questions, please contact us.