This week, we shipped the following updates 🎉

MiiTel Meetings/RecPod

• You can now update Salesforce records’ Minutes from MiiTel RecPod (Night of April 20)
  In MiiTel RecPod, you can now update the Minutes by section for each field in “Opportunity” or “Event” records linked to Salesforce activity history. For details, see “Update Salesforce opportunity and activity record meeting minutes on MiiTel RecPod”.
• CHANGE Changed the default name of the MiiTel Meetings Video Bot (Night of April 22)
  For details, see “Changing the default name of the MiiTel Meetings Video Bot”.
• NEW Added “ Transcript summarization finished” as a sending trigger for Outgoing Webhook (night Night of April 22)
  On the Outgoing Webhook integration settings screen for Video history, we added Transcript summarization finished” to the Webhook sending triggers (notification rules).
  For details, see https://en.developers.miitel.com/docs/outgoing-webhook-meetinghistory.

MiiTel Call Center

• 仕様変更  Renamed Real-time monitor fields (Night of April 23)
  We changed the following field names in the Real-time monitor to match report field names.

User list:

User details:

MiiTel Synapse (Copilot)

• 新機能  Released Copilot Plus (beta) (Night of April 22)
  For details, see “We released Copilot Plus (beta), which lets you consult Copilot across multiple call histories, meeting histories, and inbound routes”.

General

• お知らせ  We are gradually migrating to a new domain (planned to be completed by around May 2026) For details, see “Important: Please re-check your allowlist settings, etc. due to the MiiTel service domain change”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

The following updates were released this week. 🎉

MiiTel Phone

• 新機能 MiiTel for Salesforce Version 1.8 Released (Night of March 4)
  Starting with this version, MiiTel is now available on the Salesforce mobile app for Android. We have also included minor fixes to provide an even smoother and more user-friendly experience.

MiiTel Meetings/RecPod

• NEW FEATURE  Added “Use video dashboard” with user permissions in MiiTel Admin (night of Mar 4)

  When you create a user or edit user information in MiiTel Admin, “Use video dashboard” has been added to the permissions for MiiTel Meetings and MiiTel RecPod.

  For changes to the CSV file, see the announcement: “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard ” will be added to the Users CSV file.”

  MiiTel Meetings

  
  MiiTel RecPod

  
  

General

• Announcement Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

The Queue settings screen has been redesigned to be more intuitive and user-friendly. This update improves the overall organization of settings and provides better visual clarity.

Organization of Setting Items

Setting items are now categorized into three clear sections: "Basic information," "Waiting setting," and "User call setting”. This structure makes it easier to understand the purpose of each setting.

Visualization of Call Image

A "Call Image" diagram has been added to the bottom of the screen. You can now see at a glance how your settings for "Maximum wait time (sec)," "Maximum ring time," and "Retry interval (seconds)" will work in practice.

If you have any questions, please contact us.

You can now toggle the display of buttons at the bottom of the screen on or off while on hold or during a transfer in MiiTel Phone.
This makes operation smoother even when using MiiTel Phone on a compact mode.

If you have any questions, please contact us.

When creating a section-specific meeting minutes summary template, you can now add prompts for the entire summary as well as prompts for each specific section.

This enables you to summarize meeting minutes using more specific instructions, allowing efficient creation of minutes appropriate for the meeting.

If you have any questions, please contact us.

MiiTel Admin is now available in Indonesian.

However, only Japanese and English is available for all other services (e.g. MiiTel Analytics, MiiTel Phone, etc.).
For more details, check “Change the language or timezone”.

We have made some updates for MiiTel RecPod 24.08.50.

Updates

• Some improvements are made to the audio uploading process.

We have  made improvements to MiiTel RecPod 24.08.40.

Updates

• The layout of MiiTel RecPod, when viewed on a tablet, has been optimized.
• You can now upload the recordings from the background.