Starting on the night of Wednesday, October 28, 2026, we will unify the tag color shown in Call History and Call History List (New Screen) to white.

Schedule

Night of Wednsday, October 28

Affected customers

Customers who check tags in Call History and Call History List (New Screen)

Change details

We will update the tag colors and icons as follows.

Before:

Tag colors

• Pink tags: Automatic Call Tags (Basic)
• Blue tags: Tags newly created from the MiiTel Phone call end screen (Not available for companies created on or after January 15, 2026)
• Gray tags: Tags added manually, such as Automatic Call Tags (Additional) and tags created in advance in MiiTel Admin under Tag Basic Settings

Tag icons

• Robot icon: Automatically added tags
• Tag icon: Manually added tags

After:

Tag colors

• All tag colors will be unified to white

Tag icons

• Robot icon: The following automatically added tags: Automatic Call Tags (Basic), Automatic Call Tags (Additional)
• Tag icon: The following manually added tags: Automatic Call Tags (Basic), Automatic Call Tags (Additional), tags created in advance in MiiTel Admin under Tag Basic Settings
• Memo icon: Tags newly created from the MiiTel Phone call end screen (Not available for companies created on or after January 15, 2026)

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Meetings/RecPod

• 新機能 Apppend meeting minutes to a Custom Object record (Night of Sep 2)
  You can now append minutes created with the Salesforce-specific template for meeting minutes to a Custom Object record. For details, see “Integrate minutes to Salesforce Opportunity records and Event records ” and “Templates for meeting minutes”.
• 新機能 Amazon S3 integration is now supported for meeting history (Night of Sep 9)
  You can now automatically save recording files from meeting history to Amazon S3. For details, see “Automatically upload meeting recording files to Amazon S3”.

General

• 改善 Added “Last login date/time” to the user list CSV file (night of Sep 9)
  For details, see “We will add “Last login date/time” to the user list CSV file”.
•  お知らせ We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

This week, we released the following updates 🎉

MiiTel Phone

• Improvement  Released MiiTel Phone Mobile for iOS v.3.1.16 (Aug 27)
  For details, please see “We have released MiiTel Phone Mobile for iOS v.3.1.16".
• NEW  Automatically or manually open a specified page on incoming/outgoing calls (Night of Aug 26)
  Previously, only the feature to automatically open a specified page on incoming calls was available. With this release, it is now also possible to open it manually by clicking on the screen in MiiTel Phone. The same feature has also been added for outgoing calls.
  For details, please see “Setting to display a specific URL for incoming calls (pop-ups for incoming calls)”, and “Setting to display a specific URL for outgoing calls (pop-ups for outgoing calls)”.

MiiTel Meetings/RecPod

• Improvement  Released MiiTel RecPod v.26.06.13 (Aug 27)
  For details, please see “We have released MiiTel RecPod v.26.06.13”.

General

• announcement  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact Support.

We released the following this week 🎉

MiiTel Phone

• NEW FEATURE Display the ACW input screen even when the call recipient is unavailable (Night of Aug 6)
  Even if the recipient you called does not answer, you can now open the tag and memo input screen after the call ends.
  For details, see Display the Tag and Memo Input Screen (ACW) for Missed Outgoing Calls.

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

We released the following this week 🎉

MiiTel Meetings/RecPod

• SPECIFICATION CHANGE  You can now change the message shown when the meeting bot joins a Zoom meeting as well (Night of Aug 5) 
  For details, please see You can change the message shown when the meeting bot joins a Zoom meeting.

MiiTel Synapse (Copilot)

• IMPROVEMENT  The "Ask Copilot" screen now shows call history and meeting history information (Night of Aug 5)
  For details, please see Call history and meeting history information now displayed on the "Ask Copilot" screen.

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The Consult with Copilot screen now displays call history and meeting history information.
This lets you see at a glance which history a consultation relates to.

New information displayed in Consult with Copilot

• Call history: Outgoing/incoming icon, username, call start time
• Meeting history: Meeting type icon, meeting title, meeting start time

If you have any questions, please contact us.

On the MiiTel Phone screen, groups you belong to now display a Member tag.

This makes it easy to see at a glance which groups you’re a member of.

If you have any questions, please contact us.

This week, we released the following updates 🎉

MiiTel Phone

• IMPROVEMENT  Released MiiTel Phone Desktop v.3.9.3 (Night of June 23)
  Please see “We have released MiiTel Phone Desktop v.3.9.3” for details.
• IMPROVEMENT  Confirmation message appears if you forget to end Monitoring, Whispering, or a Group call (Night of June 23)
  If 10 minutes have passed after the call ends and you have not ended Monitoring, Whispering, or Group call, a confirmation message will be displayed. If you do not click [End] in the message, it will automatically end after 60 seconds.

MiiTel Meetings/RecPod

• IMPROVEMENT  Released MiiTel RecPod v.26.06.12 (Night of June 23)
  Please see “We have released MiiTel RecPod v.26.06.12” for details.
• NEW  Meeting Bot images and message customization now available (night of Jun 24)
  You can now display images on your Meeting Bot's panel in a meeting. You can also customize the message sent when the Meeting Bot joins. For details, see Meeting bot settings.

GENERAL

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The Ask Copilot window now features the following enhancements for even more flexibility.

• Resizable window

  You can expand the display area to match your work, or shrink it so it doesn’t get in the way.

• Draggable window

  You can place it wherever it's easiest to see on the screen.

• Always visible even when switching to another browser tab

  You can keep using Copilot without losing your place in the conversation while checking other pages.

• Adjustable text size inside the window

  You can adjust only Copilot's text to a more readable size without affecting the overall page layout.

Applicable window

• The window that appears when you click Ask Copilot in Call History.
• The window that appears when you click Ask Copilot in Video Analytics.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.