Product Updates

a week ago

Release updates for the week of April 20, 2026

This week, we shipped the following updates 🎉

MiiTel Meetings/RecPod

  • You can now update Salesforce records’ Minutes from MiiTel RecPod (Night of April 20)
    In MiiTel RecPod, you can now update the Minutes by section for each field in “Opportunity” or “Event” records linked to Salesforce activity history. For details, see “Update Salesforce opportunity and activity record meeting minutes on MiiTel RecPod”.
  • CHANGE Changed the default name of the MiiTel Meetings Video Bot (Night of April 22)
    For details, see “Changing the default name of the MiiTel Meetings Video Bot”.
  • NEW Added “ Transcript summarization finished” as a sending trigger for Outgoing Webhook (night Night of April 22)
    On the Outgoing Webhook integration settings screen for Video history, we added Transcript summarization finished” to the Webhook sending triggers (notification rules).
    For details, see https://en.developers.miitel.com/docs/outgoing-webhook-meetinghistory.

MiiTel Call Center

  • 仕様変更  Renamed Real-time monitor fields (Night of April 23)
    We changed the following field names in the Real-time monitor to match report field names.
Circuit list:
BeforeAfter
Number of holdsOn hold (Total number of calls)
Hold timeOn hold (Total time)

User list:

Number of holdsOn hold (Total number of calls)
Average hold timeOn hold (Average time)
Hold timeOn hold (Total time)

User details:

Total call durationCall (Total time)
Total callsCall (Total number of calls)
Average call durationCall (Average time)
Number of holdsOn hold (Total number of calls)


MiiTel Synapse (Copilot)

General


If you have any questions, please contact us.

2 weeks ago

Released “Copilot Plus (Beta),” which lets you consult Copilot across multiple Call Histories, Video Histories, and incoming call flows

We have released “Copilot Plus (Beta),” which lets you consult Copilot across multiple Call Histories, Video Histories, and incoming call flows.

Copilot Plus (Beta) can loop through its reasoning in response to your question, select the appropriate references, and report progress along the way before arriving at a final conclusion. While “Ask Copilot” and “Chat with Copilot” have mainly supported a one-question-one-answer style, “Copilot Plus (Beta)” enables more advanced consultations.

To access it, click [Product Switcher] > [Copilot Plus (Beta)] at the top left of the MiiTel Analytics screen. If generating an answer takes time, please wait and try again later.

For details, see “Consult and analyze with Copilot Plus (Beta)”.

2 weeks ago

Release Updates for the Week of April 13, 2026

This week, we released the following 🎉

MiiTel Phone

  • New Released MiiTel Phone Mobile for iOS version 3.1.15
    For details, please check MiiTel Phone Mobile for iOS version 3.1.15 is now available.
  • IMPROVEMENT After creating a new Answering Rule, a message will be shown that allows you to create an Incoming Call Filter (Night of April 15)
    This makes it easier to set up the Incoming Call Filter required to apply the Answering Rule all at once.

MiiTel Meetings/RecPod

General


If you have any questions, please contact us.

3 weeks ago

Release Updates for the Week of April 6, 2026

The following updates were released this week. 🎉

MiiTel Phone

  • NEW  Released MiiTel Phone Desktop version 3.8.0 (Night of Apr 8)
    Starting from this version, if your OS language setting is Indonesian, the display language of MiiTel Phone Desktop will also automatically switch to Indonesian.
  • NEW  Added shortcut keys to MiiTel Phone (Night of Apr 8)
    You can now use shortcut keys in MiiTel Phone. For details, see “Use shortcut keys in MiiTel Phone”.

MiiTel Meetings/RecPod

MiiTel Call Center

  • CHANGE  Alert List now supports Picture-in-Picture (Night of Apr 9)
    You can now display the Alert List in Picture-in-Picture. This allows you to keep checking alert status while working in windows other than MiiTel Call Center or while using another app.

General


If you have any questions, please contact us.

3 weeks ago

Video List (Beta) in MiiTel Meetings / RecPod Analytics Released

We have released Video List (Beta) in MiiTel Meetings / RecPod Analytics.
This makes it easier to manage multiple video histories at once—for example, you can bulk edit titles and tags for multiple video histories.
You can also select multiple meetings and use “Ask Copilot”.

You can access Video List from the side menu in MiiTel Meetings / RecPod Analytics.

For details about Video List (Beta), see “Video List (Beta)”.
For details about the Ask Copilot feature, see “Ask AI about multiple meetings at once (Chat with Copilot) - Ask Copilot”.

If you have any questions, please contact us.

a month ago

Release Updates for the Week of March 30, 2026

The following updates were released this week. 🎉

MiiTel Phone

MiiTel Meetings/RecPod

MiiTel Synapse (Copilt)

  • IMPROVEMENT Increased the maximum number of Call history and Video history items you can select when asking Copilot questions in bulk (Night of April 1)
    When chatting with Copilot about multiple Call history or Video history items, you can now select more items.
    Before
    Call history: 100
    Video history: 10

    After
    Call history: 300
    Video history: 30
  • ANNOUNCEMENT The “Ask AI (beta)” feature has ended (March 31)
    As previously announced, the “Ask AI (beta)” feature has ended. If you would like to use AI for consultations about Call history going forward, please use Chat with Copilot or Ask Copilot.

General


If you have any questions, please contact support.

a month ago

Release Updates for the Week of March 23, 2026

The following updates were released this week. 🎉

MiiTel Phone

MiiTel Meetings/RecPod

  • RecPod  Released MiiTel RecPod version 26.03.13.
    We have reviewed and improved the internal processing to enhance performance and stability.

General


If you have any questions, please contact us.

a month ago

Release Updates for the Week of March 16, 2026

The following updates were released this week. 🎉

MiiTel Phone

  • Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
    We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

  • RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
    We have reviewed our internal processes from the perspective of performance and stability.

  • RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

    Starting with this version, the following updates have been implemented:

    • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
    • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.

      Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

  • Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

    From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

    With this release, linking users from voice evaluations has been discontinued.

    For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

  • improvement Made the queue details screen easier to use (night of Mar 18)

    The queue details screen now also displays Queue name and User group name.

    In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

    For more details, see Summary (MiiTel Call Center).

General


If you have any questions, please contact support.

a month ago

Release Updates for the Week of March 9, 2026

The following updates were released this week. 🎉

MiiTel Phone

  • New Feature Selectable Salesforce integration target object (Night of March 11)
    Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
    For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

  • New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
    By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General



If you have any questions, please contact us

2 months ago

Release Updates for the Week of March 2, 2026

The following updates were released this week. 🎉

MiiTel Phone

  • 新機能 MiiTel for Salesforce Version 1.8 Released (Night of March 4)
    Starting with this version, MiiTel is now available on the Salesforce mobile app for Android. We have also included minor fixes to provide an even smoother and more user-friendly experience.

MiiTel Meetings/RecPod

General


If you have any questions, please contact support.