“Active users” is now available in the Summary’s “Current status” section. It shows , in real time,  how many users are logged in to MiiTel Phone and are currently available (non‑gray status).

This enables you to understand the number of users currently available to handle calls, allowing for smooth staffing adjustments based on your call center's situation. This leads to reduced customer wait times and lessened users workload.

If you have any questions, please contact us.

You can now view the history of questions you've asked MiiTel Synapse Copilot (AI) and its responses regarding meeting history.

You can also share these questions and answers with other users.

If you have any questions, please contact us.

We have added a Refresh button to the Real-time monitor and Seat map screens for MiiTel Call Center..

By clicking the Refresh button, you can manually update the values displayed on the Real-time monitor and Seat map to the latest state.

While these values are usually updated automatically, you can manually refresh them to the latest state when delays occur due to network conditions or other factors.

Note: After the manual refresh operation, you cannot do it again for 10 minutes.

Prepare questions or consultation topics (prompts) for MiiTel Synapse Copilot (AI) in advance.
You can now easily ask questions with a single click in the consultation screen or chat screen with Copilot.

By preparing questions tailored to your tasks, you can quickly obtain the necessary information.

• Frequently used questions get immediate answers from Copilot (AI)
• Ensures consistent quality of question content
• Improves operational efficiency

If you have any questions, please contact us.

You can now create the following settings at the same time as creating a response rule on the Answering rule creation screen.

• Queue
• Automatic call forwarding
• Voicemail

Previously, these settings had to be configured in advance. Now you can set them up all at once when creating a response rule, and this improves setup efficiency.

We have released a new Call History List screen with added features such as saving search conditions and sorting functions.
Please try out the new, more convenient screen!

• How to switch to the new screen

Click Try new screen in the notification at the top of the Call History List screen to switch.

• How to save a view

1.  After setting your search conditions, click Save view on the top right of the screen.

• How to sort and delete views

Click the adjustments button on the top right of the screen to sort or delete the views you created.

• How to revert to the old version of screen

Click Switch to old Version on the top right of the screen.

If you have any questions, please contact us.

A confirmation dialog can now be displayed when placing a click-to-call call.
This prevents you from accidentally clicking on the wrong number and calling an unintended number.

Applicable MiiTel Phone products and how to set up

• MiiTel Chrome Extension
• MiiTel Phone Desktop
• MiiTel Phone for Salesforce

*MiiTel Phone for HubSpot and the JavaScript Widget are not supported.

If you have any questions, please contact us.

You can now create an instruction template to automatically create minutes of the call history in the Generative AI.

For details, please check “Setting up Minutes of Call History”.

We have added the “Switch Product Menu (Beta)" to MiiTel Analytics.

From the MiiTel Phone Analytics screen, you can switch to the MiiTel Meetings (RecPod) Analytics screen or MiiTel Admin screen by using the “Switch Product Menu”.

“Switch Product Menu” is available by clicking Try the new menu on the current MiiTel Analytics screen.

“Switch Product Menu” contents will be different depending on your subscription status or admin permission settings.
If you are subscribed to either MiiTel Phone or MiiTel Meetings (RecPod) but do not have admin permissions, the “Switch Product Menu” will not be available.

In MiiTel Admin, you can use the CSV to update multiple users’ details.
For details, check “Update details for existing users”.