The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

The following updates were released this week. 🎉

MiiTel Phone

• New Feature Selectable Salesforce integration target object (Night of March 11)
  Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
  For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

• New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
  By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General

• ANNOUNCEMENT Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us

The following updates were released this week. 🎉

MiiTel Phone

• 新機能 MiiTel for Salesforce Version 1.8 Released (Night of March 4)
  Starting with this version, MiiTel is now available on the Salesforce mobile app for Android. We have also included minor fixes to provide an even smoother and more user-friendly experience.

MiiTel Meetings/RecPod

• NEW FEATURE  Added “Use video dashboard” with user permissions in MiiTel Admin (night of Mar 4)

  When you create a user or edit user information in MiiTel Admin, “Use video dashboard” has been added to the permissions for MiiTel Meetings and MiiTel RecPod.

  For changes to the CSV file, see the announcement: “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard ” will be added to the Users CSV file.”

  MiiTel Meetings

  

  
  MiiTel RecPod

  
  
  

General

• Announcement Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

The following updates were released this week. 🎉

MiiTel Phone

• SPECIFICATION CHANGE Follow-up email creation moved to "Ask Copilot" in Call History (Evening of Feb 25)
  Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ. For more details, see “Create a follow-up email” will be available in Call History under “Ask Copilot”.
• NEW FEATURE Added link to HubSpot activities within Call history and Call history list (Evening of February 25)
  Links to HubSpot activities (containing Call History URLs and other data) are now displayed in both Call History and the Call History List, making it easier to review your activities in HubSpot. 

MiiTel Call Center

• SPECIFICATION CHANGEAdded "Login time" to the real-time monitor (Evening of Feb 26)
  "Login time" will now be displayed within the cumulative time sections of the "User List" and "User details" in the real-time monitor. This allows for a more detailed, real-time understanding of operator activity.

MiiTel Synapse (Copilt)

• NEW FEATURE Follow-up email creation prompts can now be customized (Evening of Feb 25)

  In MiiTel Admin under Copilot > Follow-up email creation, you can now edit the prompts used when creating follow-up emails. This allows you to generate emails in your company's specific format or incorporate templates based on call content.

General

• ANNOUNCEMENTSequential migration to new domains (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

Starting on February 26, 2026, “Create a follow-up email” will be available from Call History under “Ask Copilot.” 

As previously announced,“Ask AI (beta)” feature is begging discontinued at the end of March 2026. As part of this change, we will migrate and consolidate the same functionality into “Ask Copilot.”
Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ.
Please review the details below.

Feature switchover date

February 26, 2026 (Thu)

Customers affected

Customers using MiiTel Synapse

Notes by plan

• For customers on Synapse Standard:

From Feb 26 (Thu), clicking Create a follow-up email will launch Ask Copilot.

• For customers on Synapse Light:

You can continue using this feature from Ask AI (beta) until Mar 31 (Tue), but it will no longer be available from Apr 1 (Wed) onward.

If you have any questions, please contact us.

We have added “Call using skill-based routing” as a new option for the call distribution type in Queue settings.

With this release, you can now set Call priority for group users. When “Call using skill-based routing” is selected, calls are routed first to users with the highest assigned priority level.

By ensuring the right person answers the call from the start, you can reduce internal transfers and hold times, improving overall team efficiency.

For more details, see Groups.

If you have any questions, please contact us.

In MiiTel RecPod, you can now automatically assign the participant with the highest talk ratio in the conversation as the host.

To use this feature, go to MiiTel Admin > [Meeting settings] > [MiiTel RecPod settings] and enable at “Auto-assign host’s MiiTel user by talk ratio”. 

If you have any questions, please contact us.

We’ve added an [Add to conference call] button to the in-call screen in MiiTel Phone.
Previously, this required multiple steps, but now you can easily invite a third party by simply clicking this button during a call. 

If you have any questions, please contact us.

The values for "Tags" and "Topics" in the Table tab of the Video dashboard (Beta) can now be switched between percentage and number display.

Note that when downloading CSV from the Table tab, the items displayed will be output to the file.

Scheduled Change Date

Night of January 28, 2026 (Wed)

Change Details

A button will be added to the Table tab of the meeting dashboard (beta version) to switch between percentage and number display.

• Tags
• Topics

Note that when downloading CSV from the Table tab, the items displayed will be output to the file.

• When percentage display is selected: Only items displayed as percentages will be output
• When number display is selected: Only items displayed as numbers will be output

If you have any questions, please contact us.

In addition to querying individual call histories and meeting histories, and multiple meeting histories, you can now ask Copilot questions about multiple calls at once. 
This enables broader utilization, such as organizing key points across multiple calls or considering next steps.

If you have any questions, please contact us.