On July 1, 2026, we will make the following changes to the reports:

• Add the Overflow calls item to the Circuit list report
• Display values that include the number of Predictive calls in certain items in the User list report

Scheduled change date

Night of Wednesday, July 1, 2026

Affected customers

Customers who use the MiiTel Call Center report

Newly added item

The following item will be added to the Circuit list report.

Item name: Overflow calls

Position: To the right of the Short abandoned calls item

Items with changed display values

The following items in the User list report will display values that include the number of Predictive dialer calls. Due to this change, values for the following items may be larger than before.

• Call (Total number of calls): Includes the number of Predictive calls
• Call (Average time): Includes the time and number of Predictive calls
• Call (Total time): Includes the time from the start to the end of Predictive calls
• Outgoing call (Number of calls): Includes the number of Predictive calls
• Outgoing call (Average time): Includes the time and number of Predictive calls
• Outgoing call (Total time): Includes the time from the start to the end of Predictive calls
• On-hold calls (Total number of calls): Includes the number of holds that occurred during Predictive calls
• On-hold calls (Average time): Includes the time and number of holds that occurred during Predictive calls
• On-hold calls (Total time): Includes the total hold time that occurred during Predictive calls
• Connection rate (%): Includes the number of Predictive outbound calls in the calculation
• Hold rate (%): Includes the number of Predictive calls that were put on hold at least once in the calculation
• CPH: Includes the number of Predictive calls in the calculation
• AHT: Includes the number of Predictive calls in the calculation

If you have any questions, please contact us.

We released the following this week 🎉

MiiTel Phone

• ChangeChanged some CSV column names, and new items were added in the Call history list (Night of June 18)
  For details, see “Renaming some existing columns and adding new columns to the Call History List CSV file”.

MiiTel Meetings/RecPod

• newReal-time Talk Assist is now available in RecPod (Night of June 17)
  Starting from v26.06.10, you can also use Real-time Talk Assist in RecPod.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.
• newPeriodic notifications for unuploaded RecPod recordings (Night of June 17)
  Starting from v26.06.10, you can be notified about unuploaded recording data.
  For details, see “MiiTel RecPod (for iOS) version 26.06.10 has been released”.

 MiiTel Synapse (Copilot)

• IMPROVEMENT  Improved usability of the Ask Copilot window (Night of June 18)
  For details, see “Improved usability for "Ask Copilot" window".

General

• AnnouncemENTWe are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

We’ve added and updated features.

New features

• Realtime Talk Assist is now available on RecPod. For details, see Consult Copilot during recording in MiiTel RecPod (Realtime Talk Assist).
  • To use this feature, a MiiTel Synapse (Generative AI) contract is required.
  • We plan to gradually expand availability to more customers. If you would like to start using it immediately, please contact your account representative.
  • With this release, we will discontinue the Edge Transcription feature. You can use the Realtime Talk Assist feature to view transcription while recording.
• Periodic notifications are now available for unuploaded recordings.

The following updates were released this week. 🎉

MiiTel Phone

• NEW  Released MiiTel Phone Desktop version 3.9.2 (Night of June 11)
  For details, see We have released MiiTel Phone Desktop v.3.9.2.
• NEW You can now set the scheduled creation time for call history CSV files in 10-minute increments (Night of June 10)
  For details, see The scheduled creation time of call history CSV files can now be set in 10-minute increments.

MiiTel Call Center

• NEW You can now create an inbound call flow report (night of June 11)
  You can now create a report that lists actions executed from when a call is received until a user answers or the call ends, group names that were called, numbers entered in the IVR, and more.
  For details, see Download report format CSV file (MiiTel Call Center).

Common

• ANNOUNCEMENT We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

You can now specify the scheduled creation time for call history CSV files in more granular 10-minute increments, instead of the previous 1-hour increments. This makes it possible to set up schedules more flexibly according to your specified day of the week and time.

For setup instructions, see How to set the schedule to create the CSV file of the call history.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Call Center

• SPECIFICATION CHANGE  MiiTel Call Center now supports Indonesian
  If you set the MiiTel user language to Indonesian, MiiTel Call Center will be displayed in Indonesian.

General

• ANNOUNCEMENT We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

This week, we released the following 🎉

MiiTel Phone

• NEW  Contact Support directly from the Call Quality Information dialog
  When you open the form from the newly added inquiry entry point, the relevant call history URL, company ID, Call quality information, and more will be automatically filled in.
  Required information is pre-filled, you can communicate with Support more smoothly. Please give it a try.
• NEW  Delete teams from MiiTel Admin (Night of May 27)
  We added a team deletion feature in MiiTel Admin for tenants using the Teams feature.
  For instructions on how to delete a team, see Call history access restrictions - Delete a team.
  If you would like to use the Teams feature, please contact Support.
• improvement Released MiiTel Phone Desktop version 3.9.1 
  For details, please see MiiTel Phone Desktop version 3.9.1 is now available.

MiiTel Synapse (Copilot)

• IMPROVEMENT  Option to disable the Copilot Plus display after login (Night of May 27)
  For details, see Option to disable the Copilot Plus display displayed after login.

General

• ANNOUNCEMENT  We are gradually switching to a new domain (rolling changes through around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• ANNOUNCEMENT  Scheduled system modifications for the Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

General

• Announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• maintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• New Released MiiTel Phone Desktop version 3.9.0
  For details, please see MiiTel Phone Desktop version 3.9.0 is now available.
• improvement  Now supports displaying call history from more than one month ago (Night of May 13)
  With the MiiTel Data Retention Extension Fee, call history older than one month can now be displayed on MiiTel Phone. This allows you to check, reference, and return calls using older call history.
  we temporarily suspended the feature on the night of May 21, 2026.
  (Announcement: We’ve temporarily suspended the ability to view call history older than one month in MiiTel Phone)
• new You can now edit tags in the call history list (Night of May 13)
  You can now edit tags for call history entries—including Outgoing calls (Missed) and Incoming calls (Missed)—directly from the new call history list. For details, please see Edit tags (New call history only).

MiiTel Meetings/RecPod

• Improvement The video dashboard now supports filtering by status (Night of May 13)
  You can now filter the video dashboard by status, enabling more flexible filtering.

MiiTel Call Center

• imrovement Added the option to hide “Post-call” and “Outgoing calls only” statuses (Night of May 13)
  You can now hide the Post-call and Outgoing calls only statuses.
• specification change Added new items to the MiiTel Call Center Circuit List Report and updated it to include Predictive Call counts. (Night of May 14)
  For details, please see New items will be added to the line list report in MiiTel Call Center, and the number of predictive calls will be included as well.
• specification change Changed when “On call” is counted in the Summary and the circuit list of Real-time monitor (Night of May 14)
  We changed the timing for counting the On call value shown in the Summary and the circuit list of Real-time monitor, from when an outgoing call starts to when the call actually connects (call start).

MiiTel Synapse (Copilot)

• specification change The top page of MiiTel Analytics has been changed to Copilot Plus (Night of May 13)
  For details, please see MiiTel Analytics top page is now Copilot Plus.
• Announcement Copilot feature recommendation screen will be shown to customers who are not subscribed to MiiTel Synapse (Night of May 13)
  For details, please see MiiTel Synapse 未契約のお客様へ、Copilot 機能のおすすめ画面が表示されるようになりました.

General

• announcement We are gradually switching to the new domain (gradual rollout until around May 2026)
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.
• meintenance We are planning a system update for Salesforce integration (June 8, 2026)
  For details, please see Important: Impact of system maintenance for Salesforce integration on Monday, May 11, 2026.
• announcementUpgraded the MiiTel app used for Zapier integration (May 11)
  For details, please see Upcoming version upgrade the MiiTel app used in the Zapier integration.

If you have any questions, please contact us.

This week, we shipped the following updates 🎉

MiiTel Meetings/RecPod

• You can now update Salesforce records’ Minutes from MiiTel RecPod (Night of April 20)
  In MiiTel RecPod, you can now update the Minutes by section for each field in “Opportunity” or “Event” records linked to Salesforce activity history. For details, see “Update Salesforce opportunity and activity record meeting minutes on MiiTel RecPod”.
• CHANGE Changed the default name of the MiiTel Meetings Video Bot (Night of April 22)
  For details, see “Changing the default name of the MiiTel Meetings Video Bot”.
• NEW Added “ Transcript summarization finished” as a sending trigger for Outgoing Webhook (night Night of April 22)
  On the Outgoing Webhook integration settings screen for Video history, we added Transcript summarization finished” to the Webhook sending triggers (notification rules).
  For details, see https://en.developers.miitel.com/docs/outgoing-webhook-meetinghistory.

MiiTel Call Center

• 仕様変更  Renamed Real-time monitor fields (Night of April 23)
  We changed the following field names in the Real-time monitor to match report field names.

User list:

User details:

MiiTel Synapse (Copilot)

• 新機能  Released Copilot Plus (beta) (Night of April 22)
  For details, see “We released Copilot Plus (beta), which lets you consult Copilot across multiple call histories, meeting histories, and inbound routes”.

General

• お知らせ  We are gradually migrating to a new domain (planned to be completed by around May 2026) For details, see “Important: Please re-check your allowlist settings, etc. due to the MiiTel service domain change”.

If you have any questions, please contact us.