This week, we released the following 🎉

MiiTel Phone

• CHANGE Automatic update of MiiTel for Salesforce (Night of September 14)
  With this version update, the following two changes have been made.
  ・The URL of the API that MiiTel for Salesforce calls has changed (domain only)
  　Before: app.miitel.jp
  　After: {Company ID}.miitel.jp, or {Company ID}.{Pod code}.miitel.com
  ・Remote Site Settings must be configured on the Salesforce account used for the Salesforce integration
  For details, please see "Domain change and required setup prior to the automatic upgrade of MiiTel for Salesforce

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see: [Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Meetings/RecPod

• 新機能 Apppend meeting minutes to a Custom Object record (Night of Sep 2)
  You can now append minutes created with the Salesforce-specific template for meeting minutes to a Custom Object record. For details, see “Integrate minutes to Salesforce Opportunity records and Event records ” and “Templates for meeting minutes”.
• 新機能 Amazon S3 integration is now supported for meeting history (Night of Sep 9)
  You can now automatically save recording files from meeting history to Amazon S3. For details, see “Automatically upload meeting recording files to Amazon S3”.

General

• 改善 Added “Last login date/time” to the user list CSV file (night of Sep 9)
  For details, see “We will add “Last login date/time” to the user list CSV file”.
•  お知らせ We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• IMPROVEMENT  Call history CSV exports now include Summaries (Night of September 2)
  When downloading a call history list CSV file from the Call history list or Storage, you can now download the minutes together. For details, please see “Download the call history list in CSV format” and “Download the call history CSV from Storage.

MiiTel Meetings/RecPod

• NEW FEATURE Generate Summaries using templates in Realtime Talk Assist (Night of September 2)
  You can now generate meeting summaries during a meeting using templates you create in advance. For details, please see “Create templates for summary generation” and “Create summaries during or after a meeting (Realtime talk assist)”.

MiiTel Call Center

• NEW FEATURE Set custom view User lists by User group (Night of September 3)
  When creating a Custom view in the Real-time monitor, you can now choose which users to show in the user list by User Group.

General

• ANNOUNCEMENT  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

This week, we released the following updates 🎉

MiiTel Phone

• Improvement  Released MiiTel Phone Mobile for iOS v.3.1.16 (Aug 27)
  For details, please see “We have released MiiTel Phone Mobile for iOS v.3.1.16".
• NEW  Automatically or manually open a specified page on incoming/outgoing calls (Night of Aug 26)
  Previously, only the feature to automatically open a specified page on incoming calls was available. With this release, it is now also possible to open it manually by clicking on the screen in MiiTel Phone. The same feature has also been added for outgoing calls.
  For details, please see “Setting to display a specific URL for incoming calls (pop-ups for incoming calls)”, and “Setting to display a specific URL for outgoing calls (pop-ups for outgoing calls)”.

MiiTel Meetings/RecPod

• Improvement  Released MiiTel RecPod v.26.06.13 (Aug 27)
  For details, please see “We have released MiiTel RecPod v.26.06.13”.

General

• announcement  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact Support.

The following updates were released this week. 🎉

MiiTel Meetings/RecPod

• 新機能 The meeting history title is now shown in the browser tab (night of Aug 19)
  The title of the Video history you have open is now shown in the browser tab. This makes it easier to tell which Video history you’re viewing, even when you have multiple tabs open.
• 改善 Changed the tab name shown in the Table tab on the meeting history dashboard (beta) (night of Aug 19)
  The tab name has been changed from All to Participants, which better reflects the actual range of data displayed.
• 改善 Standardized the English translations of some words shown on the MiiTel Meetings screen (night of Aug 19)
  We updated and standardized the English translations of the following words shown in the English UI of MiiTel Meetings:
  • Video → Meeting
  • Minute → Summaries

General

• お知らせ We are gradually rolling out domain changes Please see Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

General

• Announcement We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• IMPROVEMENT On the MiiTel Phone screen, the groups you belong to are now labeled “Member” (Night of Jul 22)
  Please check “On the MiiTel Phone screen, groups you belong to now display a Member tag” for details.

MiiTel Meetings/RecPod

• CHANGE Hide the participant panel of meeting bots that joined Google Meet (Night of Jul 22)
  Please check “July 22, 2026: The meeting bot’s participant panel will no longer be displayed in Google Meet.” for details.
• NEW  Meeting transcription results can now be edited (Night of Jul 23)
  Please check “You can now edit video analytics transcripts” for details.
• CHANGE When generating meeting minutes, the meeting host’s information is now also available (Night of Jul 23)
  Please check “Create meeting minutes” for details.

General

• Announcement  We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

You can now correct transcript results on the video analytics screen in MiiTel Meetings/RecPod Analytics.
To edit a transcript, click Edit on the right side of the transcript you want to edit.

Note that the MiiTel RecPod mobile app does not support editing transcript results.
For details, see Correct transcript results in video analytics.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• 仕様変更 Center-align the image shown on the waiting screen for Scan to Call (Night of July 15)
  For details, please see "Night of July 15, 2026: Adjusting the image alignment for Scan to Call,".

General

• お知らせ We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• CHANGE A message is now displayed if the microphone stops responding for a certain period during a call (Night of July 9)
  This makes it easier to notice that the microphone is not responding during a call. For details, please see During a call, “Your microphone is not responding. Please check its connection” appears.

MiiTel Call Center

•  NEW  Easier to share the seat map (Night of July 9)
  You can now create a shareable URL to share the Seat map.
  For details, please see Seat map.
• CHANGE  Added an "Overflow calls" item to the Circuit list report (Night of July 9)
  For details, please see July 8 and 9, 2026: New items to be added and specifications to be changed for MiiTel Call Center reports.
• CHANGE Changed so that counts for Predictive calls are included in specific items in the User list report (Night of July 8)
  For details, please see July 8 and 9, 2026: New items to be added and specifications to be changed for MiiTel Call Center reports.

MiiTel Synapse (Copilot)

• NEW Released "My options," which lets you register your own instructions in Copilot Plus (Night of July 8)
  For details, please see Copilot Plus now lets you save your own custom prompts.

General

• ANNOUNCEMENT We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.