We have added specific information for users of MiiTel Phone for Salesforce and JavaScript Widget to the Timing of Action Required section in our previous announcement published on January 23, 2026: "[Important] Please transfer local data when the MiiTel service domain changes."

For users of MiiTel Phone for Salesforce and JavaScript Widget, the timing for local data migration differs from other MiiTel services. Details are as follows:

Update Details

Before Update
When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).

After Update
When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).
For users of MiiTel Phone for Salesforce and JavaScript Widget

MiiTel Phone for Salesforce and JavaScript Widget will begin operating on the new domain only after you have made the following changes. (Until these changes are made, they will continue to function correctly on the old domain.)
Therefore, unlike other MiiTel services, the "MiiTel Old Domain Settings Data Transfer" dialog will appear when you access MiiTel Phone for Salesforce or the JavaScript Widget after these changes have been made.

• MiiTel Phone for Salesforce
  The "CTI Adapter URL" setting within the "Call Center Definition" on the Salesforce side.
• JavaScript Widget
  The "Embed code (containing api.miitel.jp in the src attribute)" within your program.

Important: No action is required at this time regarding the above.
We will provide further details on the specific update procedures and schedule in a separate announcement.

If you have any questions, please contact us.

To ensure service stability, we are updating our system configuration and will be migrating the MiiTel service domain from *.miitel.jp to *.miitel.com starting February 23, 2026 (Mon).

Reference: [Important] Change of MiiTel Service Domain

Please reconfirm the following actions in response to this domain change.

Customers requiring actions

By February 22, 2026 (Sun):

1. Allow Communication to "*.miitel.com"

   Depending on your usage environment, configuration may be required at various points other than routers and proxies.
   Please ensure you check the following settings to prevent connection issues due to configuration omissions. For detailed settings, please consult with your company’s network administrator. In addition to the network management department, you may also be required to deal with the computer and mobile management departments.
   
   Domains requiring access permission:
   Please permit traffic for the following domains and add them to your allowlist.
   Do not delete current settings; keep both allowed.
   - Domain to add: *.miitel.com
   - Remain current domain: *.miitel.jp
   
   Examples of Areas Requiring Configuration
   In addition to network pathways, domain-based connectivity permissions may be required at various points. Please check the following items according to the products you use.
   When using MiiTel Phone Desktop:
   　Settings for firewalls (such as Windows Defender), security software, and EDR on the computer itself.
   When using MiiTel Phone Mobile or MiiTel RecPod:
   　Configuration profiles and restriction settings via MDM (Mobile Device Management).

   Target	Configuration Areas (Examples)
   Computer (Hardware)	Application traffic control for firewalls like Windows Defender, security software, and EDR (Endpoint Detection and Response), etc.
   Mobile Devices	Configuration profiles for MDM (Mobile Device Management), content filtering, etc.
   Network Pathways	Routers, firewalls, proxy servers (including PAC files), etc.
   Browser Related	Corporate-managed browser extensions (Web filtering, etc.), etc.

2. Update the MiiTel Phone Mobile
   If you are using the following versions, please update to the latest version.

   * If you continue to use the old version, the operation and data will not be reflected correctly.

   • MiiTel Phone Mobile for Android: v.3.1.11 and earlier
   • MiiTel Phone Mobile for iOS: v.3.1.9 and earlier

3. Update the MiiTel RecPod
   If you are using the following versions, please update to the latest version.

   * If you continue to use the old version, the operation and data will not be reflected correctly.

   • MiiTel RecPod for Android: v.25.10.01 and earlier
   • MiiTel RecPod for iOS: v.25.10.01 and earlier

From February 23, 2026 (Mon) onwards:

MiiTel service domains will be changed gradually from February 23.

When you log in to the MiiTel service, if the "MiiTel Old Domain Settings Data Transfer" dialog appears, please proceed with the local data migration. This procedure is required for each computer and each user.

For more details, please see [Important] Please transfer local data when the MiiTel service domain changes.

FAQ

• Will the domain change affect service availability?

  No.
  There will be no specific impact, and you can continue to use the service as usual.
  The transition to the new domain in your environment will take effect after you log in, following our internal system update.

  1. We transition to the new domain internally
  2. User logs in (or re-logs in)
  3. Environment switches to the new domain
  4. Data migration dialog is displayed.

　　Note: You can continue using the service on the current domain until you log in after step 1.

• Will there be any changes to network ports or IP addresses?
  No.
  There are no changes to network ports or destination IP addresses for voice traffic.
• Is any action required for external integrations like Salesforce?
  No.
  Changes on the external service side are not required for this domain change.
  If you are using MiiTel Phone for Salesforce or MiiTel for Salesforce, it will be necessary to register the new domain in Trusted URLs and update to define a call center on the Salesforce side. However, nothing is required right now.
  We will provide a separate notification regarding these additions and changes in Salesforce later.

• Will this affect external integration services such as Salesforce activity history?

  After the domain change, the URLs for call history and meeting history registered in the Salesforce activity history will be the URLs for the new domain.
  However, activity history created before the domain change will not be updated to the new domain URL (it will remain at the current domain URL). After changing to the new domain, if you click on the old domain URL (history URL) registered in the activity history, the corresponding history of the new domain will be displayed. (When you click, the MiiTel login screen may be displayed.)

• Is it necessary to change Single Sign-On (SSO) settings?
  No.
  No changes are required at this time.
• Do I need to update bookmarked MiiTel URLs in my browser?
  Yes.
  While old URLs will automatically redirect until approximately April 2027, please register the new URLs once you confirm that the browser address bar has changed to *.miitel.com.
• Is any action required for JavaScript Widget, Outgoing Webhook, Incoming Webhook, or MiiTel Open API? 
  No. 
  In the future, you will need to switch to URLs corresponding to the new domain, but no action is required at this time. We will provide a separate notification about these changes later.
  
  
  

We apologize for the inconvenience caused to our customers, and thank you for your understanding.

If you have any questions, please contact support.

We’ve added an [Add to conference call] button to the in-call screen in MiiTel Phone.
Previously, this required multiple steps, but now you can easily invite a third party by simply clicking this button during a call. 

If you have any questions, please contact us.

Logging to the current Audit Log (hereafter referred to as "old version") will be discontinued on the night of February 12, 2026 (Thu).

Please use "Audit Log v2," which allows you to check operation trends and more detailed logs.

Discontinuation date for the old version

Night of February 12, 2026 (Thu)

Period during which the old version can be referenced

Even after logging is discontinued, the old version can still be referenced.

If you have any questions, please contact us.

We have made some updates for MiiTel Phone Desktop v.3.7.3

Updates

• Some internal processing has been improved.

The following new features and changes have been added.

New feature:

• Salesforce Calendar Integration: Your Salesforce Calendar events are now displayed within MiiTel RecPod. This allows you to easily link recorded meetings to their corresponding events in the Video Analytics.
  • To use this feature, the following specific settings are required. Please note that this feature cannot be used simultaneously with Google Calendar or Microsoft Outlook Calendar.
    • Set up the Video history integration
    • Set up the Activity history assignee

UI Improvements:

• We have updated the design of the recording playback bar.

  • New:

    

  • Old:

    

If you have any questions, please contact us.

The following updates have been made to the "Scheduled Maintenance: February 2 (Mon), 2026, 3:00 AM – 4:00 AM (JST)" originally published on December 22.

• The maintenance window has changed:

  • Before: 3:00 AM – 4:00 AM (JST) / 1:00 AM – 2:00 AM (WIB)
  • After: 3:00 AM – 3:30 AM (JST) / 1:00 AM – 1:30 AM (WIB)
• The service downtime during maintenance has been shortened from 30 minutes to 1 minute.
• The scope of impact has changed.

If you have any questions, please contact us.

February 6, 2026
"For users of MiiTel Phone for Salesforce and JavaScript Widget" has been added in "Timing of Action Required".

To ensure service stability, we are updating our system configuration and will be migrating the MiiTel service domain from *.miitel.jp to *.miitel.com starting February 23, 2026 (Mon).

Reference: [Important] Change of MiiTel Service Domain

When you log in to MiiTel for the first time after the domain migration, you will need to transfer the local data stored in the web browser of your computer. (This process moves local data from miitel.jp to miitel.com.)

Since this data is stored locally in your web browser, it cannot be migrated automatically by the MiiTel system.

Therefore, when the "MiiTel Old Domain Settings Data Transfer" dialog box appears upon logging in to the service, please follow the steps below to complete the transfer.

Timing of Action Required

When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).

For users of MiiTel Phone for Salesforce and JavaScript Widget

MiiTel Phone for Salesforce and JavaScript Widget will begin operating on the new domain only after you have made the following changes. (Until these changes are made, they will continue to function correctly on the old domain.)

Therefore, unlike other MiiTel services, the "MiiTel Old Domain Settings Data Transfer" dialog will appear when you access MiiTel Phone for Salesforce or the JavaScript Widget after these changes have been made.

• MiiTel Phone for Salesforce
  The "CTI Adapter URL" setting within the "Call Center Definition" on the Salesforce side.
• JavaScript Widget
  The "Embed code (containing api.miitel.jp in the src attribute)" within your program.

Important: No action is required at this time regarding the above.
We will provide further details on the specific update procedures and schedule in a separate announcement.

Affected Services

• MiiTel Analytics
• MiiTel Call Center
• MiiTel Phone (Desktop version)

How to Complete the Transfer

Step 1: Enable Microphone Access (MiiTel Phone only)

When logging in to MiiTel Phone, if a dialog box asking for microphone access appears, click Allow while visiting the site.

After clicking, the "MiiTel Old Domain Settings Data Transfer" dialog will appear. (Note: Message wording and appearance may vary depending on your browser or OS.)

Step 2: Execute the Data Transfer

When the "MiiTel Old Domain Settings Data Transfer" dialog appears upon logging in to MiiTel service, please follow these steps to transfer your data:

1. Check the Dialog Box
   The dialog will appear automatically if the transfer is incomplete.
2. Start the Transfer
   Click Transfer Data.
   
   

3. Confirm Permissions
   When the browser displays a confirmation dialog regarding data usage, click Allow.
   Important: Clicking Block will prevent the transfer. Please ensure you select Allow. (Message wording and appearance may vary depending on your browser or OS.)
   

   

   
   

Step 3: Verify the Completion

The confirmation message will differ depending on the service:

• MiiTel Analytics / MiiTel Call Center:
  A message saying "Data transfer completed." will appear at the bottom of the screen.
  
  
• MiiTel Phone:
  Your migrated settings will be displayed. Click Check Settings to review or Close to start using MiiTel Phone.
  
  

Important: MiiTel Phone requires microphone permission in your browser.

If the above message appears, click the icon to the left of the browser's address bar and turn on the Microphone. Then, click Reconnect in MiiTel Phone. Alternatively, please refer to the guide: "Check if the browser recognizes your microphone device".

If the microphone or speaker settings are highlighted in orange, it may indicate:

• The configured microphone or speaker is not connected.
  
  

• A different device (microphone, speaker) was selected before the data transfer.

  Please click Check Settings to ensure the correct devices are selected in MiiTel Phone.
  

  

If Data Transfer Fails

If the data transfer could not be completed, an error message will be displayed.

Please click the link in the message or refer to "How to manually verify and configure legacy domain settings" to manually reconfigure your settings.

We apologize for the inconvenience and appreciate your cooperation.

If you have any questions, please contact us.

Thank you very much for your continued support of our services.

We would like to inform you that due to internal training, our business hours on February 10, 2026 (Tue), will be shortened to 3:00 PM (JST). We apologize for any inconvenience this may cause and appreciate your kind understanding.

Applicable Date and Hours

February 10, 2026 (Tue): 9:00 AM to 3:00 PM (JST)

Support Hours and Inquiries

Please note that our system operations and monitoring will continue as usual.

We may respond to inquiries received after 3:00 PM on the following business day. However, we will continue to respond to any urgent inquiries that may affect service operations even after 3:00 PM.

We have made some updates for MiiTel Phone Mobile for iOS v. 3.1.13

Updates

• Some internal processing has been improved.