The following updates were released this week. 🎉

MiiTel Phone

• SPECIFICATION CHANGE Follow-up email creation moved to "Ask Copilot" in Call History (Evening of Feb 25)
  Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ. For more details, see “Create a follow-up email” will be available in Call History under “Ask Copilot”.
• NEW FEATURE Added link to HubSpot activities within Call history and Call history list (Evening of February 25)
  Links to HubSpot activities (containing Call History URLs and other data) are now displayed in both Call History and the Call History List, making it easier to review your activities in HubSpot. 

MiiTel Call Center

• SPECIFICATION CHANGEAdded "Login time" to the real-time monitor (Evening of Feb 26)
  "Login time" will now be displayed within the cumulative time sections of the "User List" and "User details" in the real-time monitor. This allows for a more detailed, real-time understanding of operator activity.

MiiTel Synapse (Copilt)

• NEW FEATURE Follow-up email creation prompts can now be customized (Evening of Feb 25)

  In MiiTel Admin under Copilot > Follow-up email creation, you can now edit the prompts used when creating follow-up emails. This allows you to generate emails in your company's specific format or incorporate templates based on call content.

General

• ANNOUNCEMENTSequential migration to new domains (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

To provide a stable MiiTel service, we will be performing maintenance on the MiiTel system on March 23, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 1 minute.

We apologize for any inconvenience this may cause.

Maintenance date and time

• JST
  March 23, 2026 (Mon), 3:00 AM – 3:30 AM
• WIB
  March 23, 2026 (Mon), 1:00 AM – 1:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• Predictive dialer

Affected customers

All users of the above services

Expected Impact

During the maintenance period, the following will occur for approximately 1 minute.

MiiTel Phone and MiiTel Phone Mobile

• Outgoing and incoming calls will be unavailable.
  • Calls started before the maintenance will continue, and call history will be generated as usual.
• Reloading MiiTel Phone will display a reconnection screen.

MiiTel Admin

• Users may be unable to create, change, or view settings.

Predictive dialer

• Outgoing calls will be unavailable.

If you have any questions, please contact us.

We will be changing the supported OS versions and app versions for MiiTel Phone Mobile and MiiTel RecPod on the following dates. If you are using an environment that will no longer be supported, please update your device or app by the specified deadlines.

Scheduled Date for Supported OS Version Changes

April 1, 2026 (Wed)

Supported OS Versions

MiiTel Phone Mobile

After Change:

• Android 14 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

MiiTel RecPod

After Change:

• Android 13 or later
• iOS 17 or later

Before Change:

• Android 11 or later (For MiiTel Phone Mobile v. 3.1.2 or later)
• iOS 16 or later

Scheduled Date for Supported App Version Changes

February 23, 2026 (Mon)

(Changes will occur due to the domain migration. For details on the domain migration, please refer to "[Important] Request for Re-confirmation of Communication Permission Settings due to MiiTel Service Domain Change".)

Supported App Versions

MiiTel Phone Mobile

• Android: v.3.1.12 or later
• iOS: v.3.1.11 or later

MiiTel RecPod

• Android: v.25.10.10 or later
• iOS: v.25.10.10 or later

If you have any questions, please contact us.

Starting on February 26, 2026, “Create a follow-up email” will be available from Call History under “Ask Copilot.” 

As previously announced,“Ask AI (beta)” feature is begging discontinued at the end of March 2026. As part of this change, we will migrate and consolidate the same functionality into “Ask Copilot.”
Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ.
Please review the details below.

Feature switchover date

February 26, 2026 (Thu)

Customers affected

Customers using MiiTel Synapse

Notes by plan

• For customers on Synapse Standard:

From Feb 26 (Thu), clicking Create a follow-up email will launch Ask Copilot.

• For customers on Synapse Light:

You can continue using this feature from Ask AI (beta) until Mar 31 (Tue), but it will no longer be available from Apr 1 (Wed) onward.

If you have any questions, please contact us.

We have added “Call using skill-based routing” as a new option for the call distribution type in Queue settings.

With this release, you can now set Call priority for group users. When “Call using skill-based routing” is selected, calls are routed first to users with the highest assigned priority level.

By ensuring the right person answers the call from the start, you can reduce internal transfers and hold times, improving overall team efficiency.

For more details, see Groups.

If you have any questions, please contact us.

The Queue settings screen has been redesigned to be more intuitive and user-friendly. This update improves the overall organization of settings and provides better visual clarity.

Organization of Setting Items

Setting items are now categorized into three clear sections: "Basic information," "Waiting setting," and "User call setting”. This structure makes it easier to understand the purpose of each setting.

Visualization of Call Image

A "Call Image" diagram has been added to the bottom of the screen. You can now see at a glance how your settings for "Maximum wait time (sec)," "Maximum ring time," and "Retry interval (seconds)" will work in practice.

If you have any questions, please contact us.

In MiiTel RecPod, you can now automatically assign the participant with the highest talk ratio in the conversation as the host.

To use this feature, go to MiiTel Admin > [Meeting settings] > [MiiTel RecPod settings] and enable at “Auto-assign host’s MiiTel user by talk ratio”. 

If you have any questions, please contact us.

We have added specific information for users of MiiTel Phone for Salesforce and JavaScript Widget to the Timing of Action Required section in our previous announcement published on January 23, 2026: "[Important] Please transfer local data when the MiiTel service domain changes."

For users of MiiTel Phone for Salesforce and JavaScript Widget, the timing for local data migration differs from other MiiTel services. Details are as follows:

Update Details

Before Update
When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).

After Update
When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).
For users of MiiTel Phone for Salesforce and JavaScript Widget

MiiTel Phone for Salesforce and JavaScript Widget will begin operating on the new domain only after you have made the following changes. (Until these changes are made, they will continue to function correctly on the old domain.)
Therefore, unlike other MiiTel services, the "MiiTel Old Domain Settings Data Transfer" dialog will appear when you access MiiTel Phone for Salesforce or the JavaScript Widget after these changes have been made.

• MiiTel Phone for Salesforce
  The "CTI Adapter URL" setting within the "Call Center Definition" on the Salesforce side.
• JavaScript Widget
  The "Embed code (containing api.miitel.jp in the src attribute)" within your program.

Important: No action is required at this time regarding the above.
We will provide further details on the specific update procedures and schedule in a separate announcement.

If you have any questions, please contact us.

To ensure service stability, we are updating our system configuration and will be migrating the MiiTel service domain from *.miitel.jp to *.miitel.com starting February 23, 2026 (Mon).

Reference: [Important] Change of MiiTel Service Domain

Please reconfirm the following actions in response to this domain change.

Customers requiring actions

By February 22, 2026 (Sun):

1. Allow Communication to "*.miitel.com"

   Depending on your usage environment, configuration may be required at various points other than routers and proxies.
   Please ensure you check the following settings to prevent connection issues due to configuration omissions. For detailed settings, please consult with your company’s network administrator. In addition to the network management department, you may also be required to deal with the computer and mobile management departments.
   
   Domains requiring access permission:
   Please permit traffic for the following domains and add them to your allowlist.
   Do not delete current settings; keep both allowed.
   - Domain to add: *.miitel.com
   - Remain current domain: *.miitel.jp
   
   Examples of Areas Requiring Configuration
   In addition to network pathways, domain-based connectivity permissions may be required at various points. Please check the following items according to the products you use.
   When using MiiTel Phone Desktop:
   　Settings for firewalls (such as Windows Defender), security software, and EDR on the computer itself.
   When using MiiTel Phone Mobile or MiiTel RecPod:
   　Configuration profiles and restriction settings via MDM (Mobile Device Management).

   Target	Configuration Areas (Examples)
   Computer (Hardware)	Application traffic control for firewalls like Windows Defender, security software, and EDR (Endpoint Detection and Response), etc.
   Mobile Devices	Configuration profiles for MDM (Mobile Device Management), content filtering, etc.
   Network Pathways	Routers, firewalls, proxy servers (including PAC files), etc.
   Browser Related	Corporate-managed browser extensions (Web filtering, etc.), etc.

2. Update the MiiTel Phone Mobile
   If you are using the following versions, please update to the latest version.

   * If you continue to use the old version, the operation and data will not be reflected correctly.

   • MiiTel Phone Mobile for Android: v.3.1.11 and earlier
   • MiiTel Phone Mobile for iOS: v.3.1.9 and earlier

3. Update the MiiTel RecPod
   If you are using the following versions, please update to the latest version.

   * If you continue to use the old version, the operation and data will not be reflected correctly.

   • MiiTel RecPod for Android: v.25.10.01 and earlier
   • MiiTel RecPod for iOS: v.25.10.01 and earlier

From February 23, 2026 (Mon) onwards:

MiiTel service domains will be changed gradually from February 23.

When you log in to the MiiTel service, if the "MiiTel Old Domain Settings Data Transfer" dialog appears, please proceed with the local data migration. This procedure is required for each computer and each user.

For more details, please see [Important] Please transfer local data when the MiiTel service domain changes.

FAQ

• Will the domain change affect service availability?

  No.
  There will be no specific impact, and you can continue to use the service as usual.
  The transition to the new domain in your environment will take effect after you log in, following our internal system update.

  1. We transition to the new domain internally
  2. User logs in (or re-logs in)
  3. Environment switches to the new domain
  4. Data migration dialog is displayed.

　　Note: You can continue using the service on the current domain until you log in after step 1.

• Will there be any changes to network ports or IP addresses?
  No.
  There are no changes to network ports or destination IP addresses for voice traffic.
• Is any action required for external integrations like Salesforce?
  No.
  Changes on the external service side are not required for this domain change.
  If you are using MiiTel Phone for Salesforce or MiiTel for Salesforce, it will be necessary to register the new domain in Trusted URLs and update to define a call center on the Salesforce side. However, nothing is required right now.
  We will provide a separate notification regarding these additions and changes in Salesforce later.

• Will this affect external integration services such as Salesforce activity history?

  Due to the domain change, the URLs for call and meeting histories integrated with or sent to the following services will be updated to the new domain:

  ・Salesforce and kintone activity history

  ・HubSpot activities

  ・Slack, email, Zapier
  Please note that any activity histories, activities, and URLs created or sent before the domain change will remain unchanged (they will stay on the current(old) domain URL).
  Redirects will remain in place until approximately April 2027. During this period, accessing an old URL will automatically take you to the corresponding history page on the new domain. (Note: A MiiTel login screen may appear upon access.)

• Is it necessary to change Single Sign-On (SSO) settings?
  No.
  No changes are required at this time.
• Do I need to update bookmarked MiiTel URLs in my browser?
  Yes.
  While old URLs will automatically redirect until approximately April 2027, please register the new URLs once you confirm that the browser address bar has changed to *.miitel.com.
• Is any action required for JavaScript Widget, Outgoing Webhook, Incoming Webhook, or MiiTel Open API? 
  No. 
  In the future, you will need to switch to URLs corresponding to the new domain, but no action is required at this time. We will provide a separate notification about these changes later.
  
  
  

We apologize for the inconvenience caused to our customers, and thank you for your understanding.

If you have any questions, please contact support.

We’ve added an [Add to conference call] button to the in-call screen in MiiTel Phone.
Previously, this required multiple steps, but now you can easily invite a third party by simply clicking this button during a call. 

If you have any questions, please contact us.