We have added “Call using skill-based routing” as a new option for the call distribution type in Queue settings.

With this release, you can now set Call priority for group users. When “Call using skill-based routing” is selected, calls are routed first to users with the highest assigned priority level.

By ensuring the right person answers the call from the start, you can reduce internal transfers and hold times, improving overall team efficiency.

For more details, see Groups.

If you have any questions, please contact us.