To ensure service stability, we are updating our system configuration and will be migrating the MiiTel service domain from *.miitel.jp to *.miitel.com starting February 23, 2026 (Mon).

Reference: [Important] Change of MiiTel Service Domain

When you log in to MiiTel for the first time after the domain migration, you will need to transfer the local data stored in the web browser of your computer. (This process moves local data from miitel.jp to miitel.com.)

Since this data is stored locally in your web browser, it cannot be migrated automatically by the MiiTel system.

Therefore, when the "MiiTel Old Domain Settings Data Transfer" dialog box appears upon logging in to the service, please follow the steps below to complete the transfer.

Timing of Action Required

When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).

Affected Services

• MiiTel Analytics
• MiiTel Call Center
• MiiTel Phone (Desktop version)

How to Complete the Transfer

Step 1: Enable Microphone Access (MiiTel Phone only)

When logging in to MiiTel Phone, if a dialog box asking for microphone access appears, click Allow while visiting the site.

After clicking, the "MiiTel Old Domain Settings Data Transfer" dialog will appear. (Note: Message wording and appearance may vary depending on your browser or OS.)

Step 2: Execute the Data Transfer

When the "MiiTel Old Domain Settings Data Transfer" dialog appears upon logging in to MiiTel service, please follow these steps to transfer your data:

1. Check the Dialog Box
   The dialog will appear automatically if the transfer is incomplete.
2. Start the Transfer
   Click Transfer Data.
   
   

3. Confirm Permissions
   When the browser displays a confirmation dialog regarding data usage, click Allow.
   Important: Clicking Block will prevent the transfer. Please ensure you select Allow. (Message wording and appearance may vary depending on your browser or OS.)
   

   

   
   

Step 3: Verify the Completion

The confirmation message will differ depending on the service:

• MiiTel Analytics / MiiTel Call Center:
  A message saying "Data transfer completed." will appear at the bottom of the screen.
  
  
• MiiTel Phone:
  Your migrated settings will be displayed. Click Check Settings to review or Close to start using MiiTel Phone.
  
  

Important: MiiTel Phone requires microphone permission in your browser.

If the above message appears, click the icon to the left of the browser's address bar and turn on the Microphone. Then, click Reconnect in MiiTel Phone. Alternatively, please refer to the guide: "Check if the browser recognizes your microphone device".

If the microphone or speaker settings are highlighted in orange, it may indicate:

• The configured microphone or speaker is not connected.
  
  

• A different device (microphone, speaker) was selected before the data transfer.

  Please click Check Settings to ensure the correct devices are selected in MiiTel Phone.
  

  

If Data Transfer Fails

If the data transfer could not be completed, an error message will be displayed.

Please click the link in the message or refer to "How to manually verify and configure legacy domain settings" to manually reconfigure your settings.

We apologize for the inconvenience and appreciate your cooperation.

If you have any questions, please contact us.