We are pleased to announce that the date has been decided for resuming the feature that sets the status to "Incoming call" when receiving a call on MiiTel Phone, which had been temporarily suspended.

Scheduled date to resume availability

Night of Wednesday, October 14, 2026

Affected customers

• Customers using MiiTel Phone
• Customers using MiiTel Call Center
• Customers using MiiTel Call Center User list (including Report), Summary

Timeline

Around 21:09 on Thursday, October 1, 2026 : Released the incoming status feature
Around 10:27 on Friday, October 2, 2026: Temporarily suspended the incoming status feature
Night of October Wednesday, 14, 2026: Re-release the incoming status feature

Current status

MiiTel Phone

• When receiving calls, the status will not change to “Incoming” and will remain “Available” as before

MiiTel Call Center

Real-time monitor > User list, Summary

• The “Incoming” status item is displayed, but without a value

User list report

If you export a period before around Thursday, October 1, 2026, around 21:09 (JST):

• “Incoming”: 00:00 is output
• “Available”: The total time in the Available status is output (including Incoming time)

If you export a period that includes Thursday, October 1, 2026, 21:09 (JST) to Friday, Oct 2, 2026, 10:27 (JST):

• “Incoming”: The total time MiiTel Phone was in the Incoming status during the period is output
• “Available”: The time MiiTel Phone was in the Incoming status is not included during the period (it is output under the Incoming item)

If you export a period after the night of Wednesday, October 14, 2026:

• “Incoming”: The cumulative time that MiiTel Phone was in the Incoming status is output
• “Available”: The cumulative time that MiiTel Phone was in the Available status is output

Notes

For details about the Incoming item added to the MiiTel Call Center user list report, please check “Add "Incoming" item to the MiiTel Call Center User list report (Add the "Incoming" status).”

If you have any questions, please contact us.