Fri, Oct 2, 2026
Temporary suspension of the feature that sets the status to “Incoming” when receiving calls in MiiTel Phone.

Tue, Sep 29, 2026
We have added details about the "Incoming" user status in MiiTel Phone.

On the night of Oct 1, 2026, we will add "Incoming" to the user statuses in MiiTel Phone.
When receiving a call in MiiTel Phone, the user's status will become "Incoming."
Along with this change, we will add an "Incoming" item to the User list report in MiiTel Call Center.

In addition, information related to the "Incoming" status will be added to some items in the related User list (including reports) and Summary.
As a result, MiiTel Call Center admins will be able to check users who are "Incoming" (ringing, unanswered) in the real-time monitor. They will also be able to check the total duration of the "Incoming" status in reports.

Scheduled date

Night of Oct 1, 2026 (Thu)

Customers affected

Customers using MiiTel Phone
Customers using MiiTel Call Center
Customers using MiiTel Call Center User list (including Report) and Summary

Changes in MiiTel Phone

Add "Incoming" to MiiTel Phone user statuses (it changes to "Incoming" when receiving a call)

Changes in MiiTel Call Center

New item

Add the following item to the MiiTel Call Center User list report:
Item name: Incoming
Insert position: between "Available" and "Outgoing calls only"

Items that will include added information related to the "Incoming" status

Information and values related to the "Incoming" status will be added to some items included in the following targets.

MiiTel Call Center User list
MiiTel Call Center User list report
MiiTel Call Center Summary

The items that will include added information related to the "Incoming" status are as follows.

Target	Item	Change
User list	Status	Add the "Incoming" status
User list	Elapsed time	Add the duration for the "Incoming" status
User list	Utilization status	Add the total duration of the "Incoming" status
User list	CPH	Add the total duration of "Incoming" to the operating time (denominator)
User list	Occupancy rate	Add the total duration of "Incoming" to the operating time (denominator)
User list report	Utilization rate (%)	Add the total duration of the "Incoming" status
User list report	Login time	Add the total duration of the "Incoming" status
User list report	CPH	Add the total duration of "Incoming" to the operating time (denominator)
User list report	Occupancy rate (%)	Add the total duration of "Incoming" to the operating time (denominator)
Summary	Status	Add the "Incoming" status

If you have any questions, please contact us.

Product Updates