Temporary suspension of the feature that sets the status to “Incoming” when receiving calls in MiiTel Phone
On the night of October 1, 2026, we released “Incoming” to MiiTel Phone user statuses. However, due to an issue where the feature did not function correctly with some MiiTel Phone settings, we have temporarily suspended it.
We sincerely apologize for the inconvenience caused.
We will notify you as soon as the date for resuming the service has been determined.
Affected customers
- Customers using MiiTel Phone
- Customers using MiiTel Call Center
- Customers using MiiTel Call Center User list (including Report) and Summary
Timeline
Around Thu, Oct 1, 2026 21:09: Released the Incoming status feature
Around Fri, Oct 2, 2026 10:27: Temporarily suspended the Incoming status feature
Current status
MiiTel Phone
・When receiving calls, the status will not change to “Incoming” and will remain “Available” as before.
MiiTel Call Center
Real-time monitor > User list, Summary
- The “Incoming” status item is displayed, but without a value.
Report for User list
If you export a period before around October 1, 2026 (Thu), around 21:09 (JST):
- “Incoming”: 00:00 is output
- “Available”: The total time in the Available status is output (including Incoming time)
If you export a period that includes October 1, 2026 (Thu), 21:09 (JST) to Oct 2, 2026 (Fri), 10:27 (JST):
- “Incoming”: The total time MiiTel Phone was in the Incoming status during the period is output
- “Available”: The time MiiTel Phone was in the Incoming status is not included during the period (it is output under the Incoming item)
If you have any questions, please contact us.