We would like to correct an error in the description for CHANGE  2 in the previously announced “Upcoming changes to Salesforce integration specification (Starting late October 2026).”

Correction details

There was an error in the “Before” description for “ CHANGE 2 The incoming phone number recorded in activity history for call forwarding will change”

Correct:

Before:

• Answered call history: The automatic call forwarding source number is recorded
• Missed call history: The automatic call forwarding source number is recorded

Incorrect:

Before:

• Answered call history: The Circuit name is recorded
• Missed call history: The Circuit name is recorded

If you have any questions, please contact us.

Starting in late October 2026, we will enhance our internal processes to ensure secure read and write access to objects in your Salesforce environment.

As a result, the following changes will be applied to the Salesforce integration specifications:

• Change 1  Increased API usage when updating activity history
• Change 2  The incoming phone number recorded in activity history for call forwarding will change

Scheduled change date

Changes will be rolled out sequentially starting in late October 2026

(We will provide another notice once the start date is confirmed.)

Impact and details by change

Change 1 Increased API usage when updating activity history

Customers affected:

Customers who meet all of the following conditions:

• Using the Salesforce integration
• In Salesforce activity history integration, selecting the “ToDo object” as the Salesforce integration target object

Details:

The number of API calls will change for the operations shown in bold below.

Before:

• Search (retrieve) Salesforce records: 1 time (1 time regardless of whether contacts are retrieved)
• Create activity history: 1 time
• Update activity history:
  • When voice analysis is completed:
    • If any of the following are configured in Salesforce activity history integration: 1 time (0 times if none are configured)
      • Tags
      • Transcription results (excluding fillers) {SPEECH_RECOGNITION}
      • Transcription results (summary) {SPEECH_RECOGNITION_SUMMARY}
      • In-call comments Comments during the call {COMMENT}
      • Call minutes {SUMMARY_WITH_GPT}
  • When minutes creation is completed:
    • If the following is configured in **Salesforce activity history integration: 1 time**
      • Call minutes {SUMMARY_WITH_GPT}

After:

• Search (retrieve) Salesforce records: 1 time (1 time regardless of whether contacts are retrieved)
• Create activity history: 1 time
• Update activity history:
  • When voice analysis is completed: 2 times
  • When minutes creation is completed: 2 times

Change 2  The incoming phone number recorded in activity history for call forwarding will change

Customers affected:

Customers who meet all of the following conditions:

• Using the Salesforce integration
• In Salesforce activity history integration, selecting the “ToDo object” as the Salesforce integration target object

Details:

In the custom field set for the “Incoming number” item in Salesforce activity history integration, phone numbers will be recorded as follows:

Before:

• Answered call history: The automatic call forwarding source number is recorded
• Missed call history: The automatic call forwarding source number is recorded

After:

• Answered call history: The forwarded-to phone number is recorded
• Missed call history: The phone number registered at the top as the Call forwarding is recorded

If you have any questions, please contact us.