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Upcoming changes to Salesforce integration specification (Starting late October 2026)

Starting in late October 2026, we will enhance our internal processes to ensure secure read and write access to objects in your Salesforce environment.

As a result, the following changes will be applied to the Salesforce integration specifications:

  • Change 1  Increased API usage when updating activity history
  • Change 2  The incoming phone number recorded in activity history for call forwarding will change
  • Change 3  Phone numbers for calls made/received via MiiTel for Zoom Phone will be shown in the “Circuit Name” field in activity history
  • Change4  Activity history will now be created for voicemails received via MiiTel for Zoom Phone

Scheduled change date

Changes will be rolled out sequentially starting in late October 2026

(We will provide another notice once the start date is confirmed.)

Impact and details by change

Change 1 Increased API usage when updating activity history

Customers affected:

Customers who meet all of the following conditions:

Details:

The number of API calls will change for the operations shown in bold below.

Before:

  • Search (retrieve) Salesforce records: 1 time (1 time regardless of whether contacts are retrieved)
  • Create activity history: 1 time
  • Update activity history:
    • When voice analysis is completed:
      • If any of the following are configured in Salesforce activity history integration: 1 time (0 times if none are configured)
        • Tags
        • Transcription results (excluding fillers) {SPEECH_RECOGNITION}
        • Transcription results (summary) {SPEECH_RECOGNITION_SUMMARY}
        • In-call comments Comments during the call {COMMENT}
        • Call minutes {SUMMARY_WITH_GPT}
    • When minutes creation is completed:

After:

  • Search (retrieve) Salesforce records: 1 time (1 time regardless of whether contacts are retrieved)
  • Create activity history: 1 time
  • Update activity history:
    • When voice analysis is completed: 2 times
    • When minutes creation is completed: 2 times


Change 2  The incoming phone number recorded in activity history for call forwarding will change

Customers affected:

Customers who meet all of the following conditions:

Details:

In the custom field set for the “Incoming number” item in Salesforce activity history integration, phone numbers will be recorded as follows:

Before:

  • Answered call history: The Circuit name is recorded
  • Missed call history: The Circuit name is recorded

After:

  • Answered call history: The forwarded-to phone number is recorded
  • Missed call history: The phone number registered at the top as the Call forwarding is recorded


Chanhe 3  Phone numbers for calls made/received via MiiTel for Zoom Phone will be shown in the “Circuit Name” field in activity history

Customers affected:

Customers who meet all of the following conditions:

Details:

When making or receiving calls via MiiTel for Zoom Phone, phone numbers will be recorded as follows in the custom field set for the “Circuit Line Name” item in Salesforce activity history integration:

Before: The field is blank

After: The phone number used for the outgoing call, or the phone number that received the incoming call, is recorded


Change 4 Activity history will now be created for voicemails received via MiiTel for Zoom Phone

Customers affected:

Customers who meet all of the following conditions:

Details:

Before: Activity history is not created for voicemails

After: Activity history is created for voicemails


If you have any questions, please contact us.