The following updates were released this week. 🎉

MiiTel Phone

• CHANGE A message is now displayed if the microphone stops responding for a certain period during a call (Night of July 9)
  This makes it easier to notice that the microphone is not responding during a call. For details, please see During a call, “Your microphone is not responding. Please check its connection” appears.

MiiTel Call Center

•  NEW  Easier to share the seat map (Night of July 9)
  You can now create a shareable URL to share the seat map.
  For details, please see Seat map.
• CHANGE  Added an "Overflow calls" item to the User List Report (Night of July 9)
  For details, please see July 8 and 9, 2026: New items to be added and specifications to be changed for MiiTel Call Center reports.
• CHANGE Changed so that counts for Predictive calls are included in specific items in the User list report (Night of July 8)
  For details, please see July 8 and 9, 2026: New items to be added and specifications to be changed for MiiTel Call Center reports.

MiiTel Synapse (Copilot)

• NEW Released "My options," which lets you register your own instructions in Copilot Plus (Night of July 8)
  For details, please see Copilot Plus now lets you save your own custom prompts.

General

• ANNOUNCEMENT We are gradually switching to a new domain
  For details, see Important: Please recheck your communication permission settings due to the MiiTel service domain change.

If you have any questions, please contact us.