From November 29, 2024, the Average outgoing ring time will be added to MiiTel Call Center’s user list and report.

Date

November 29, 2024

Affected Customers

All customers using MiiTel Call Center

Details

The Average outgoing ring time will be added to MiiTel Call Center’s user list and report.
You can now check the average outgoing ring time for operators.

Outgoing call ring time: Time from the operator dials a customer's phone number to the customer answering the phone.

Average outgoing ring time = Total outgoing ring time ÷ Total number of outgoing calls

If you have any questions, please contact us.