September 26 (Fri), 2025: We have changed the maintenance date.

・JST
October 6 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 6 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)
↓
・JST
October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
・WIB
October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, we will be performing maintenance on the MiiTel system on October 27 , 2025 (Mon).

During the maintenance period, the MiiTel services will be unavailable for approximately 60 minutes.

We apologize for any inconvenience this may cause.

1. Maintenance date and time:

• JST
  • October 27 (Mon), 2025, 3:00 AM – 4:30 AM (JST)
• WIB
  • October 27 (Mon), 2025, 1:00 AM – 2:30 AM (WIB)

2. Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics 
• MiiTel Meetings / Recpod Analytics
• MiiTel Call Center
• MiiTel Recpod
• Incoming Webhook

3. Affected customers:

All users of the above services

4. Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
• With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
• If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel Recpod

• Functions other than recording are not available.
• (audio upload is not available, transcription and minutes cannot be checked)
• Recording is available.

Incoming Webhook

• After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

• After the maintenance is finished, the call and meeting history will be reflected in 
  • MiiTel Analytics > Call History, Call History List 
  • MiiTel Analytics > Meeting History