To provide a stable MiiTel service, we are currently updating our system configuration.
In accordance with this change, we will be performing maintenance on the MiiTel system on February 2, 2026 (Mon). During the maintenance period, the MiiTel services will be unavailable for approximately 30 minutes.

We apologize for any inconvenience this may cause.

Maintenance date and time:

• JST
  • February 2 (Mon), 2026, 3:00 AM – 4:30 AM
• WIB
  • February 2 (Mon), 2026, 1:00 AM – 2:30 AM

Affected services

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Meetings
• MiiTel Admin
• MiiTel Phone Analytics
• MiiTel Meetings / RecPod Analytics
• MiiTel Call Center
• MiiTel RecPod
• Incoming Webhook

Affected customers:

All users of the above services

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Incoming and outgoing calls will be unavailable.
• If a call is in progress when the maintenance starts, that call will be terminated.
  • Please set the tags and comments from the call history in MiiTel Analytics after the maintenance is completed.
• Calls received during the maintenance window will not be displayed in the call history list.

About incoming call  (MiiTel Admin > Incoming call rule set in the incoming call filter)

All actions in the Answering rules applied to the inbound call filters will not function during the maintenance window. (This means all actions configured in the answering rules, such as voicemail, automatic forwarding, sound playback, and IVR, will not function.)

All actions in the Answering rules applied to the Incoming Call Filters will not function during the maintenance. (This means all actions configured in the answering rules, such as Voicemail, Automatic call forwarding, Play sound, and IVR, will not function.)

MiiTel Meetings

• Video bot cannot join a meeting during a meeting (cannot record).
  • With the Google Calendar integration and the Microsoft Outlook Calendar integration, you can have the meeting bot join automatically (and record).
    *The bot name may be different from the name you set.
    * Recording indicator does not work.
  • Zoom meetings using Zoom integration can be recorded.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

• Unavailable
  • If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.
    * For CSV files that were not created, please create them from storage after the maintenance is completed.

MiiTel Call Center

• Unavailable

MiiTel RecPod

• Functions other than recording are not available.

Incoming Webhook

• Requests submitted during the maintenance will not be reflected even after the maintenance is complete.
  • After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Outgoing Webhook

• During maintenance, this functionality is inactive since call history cannot be created.