The following updates were released this week. 🎉

MiiTel Phone

• CHANGE Switching the new call history list screen to the default display (Night of November 11) 
  For details, please check November 11, 2026: Switching to new Call history screen as default view.
• NEW Editing tags in bulk on the new call history list screen (Night of November 11)
  On the new call history list, you can now edit the tags registered to multiple call histories at once.
  For details, please check Edit tags.
• CHANGE Increasing the number of selectable call histories to 300 (Night of November 11)
  We changed the number of call histories you can select on the new call history list from 25 to 300.
• NEW Releasing the AI Tag feature (Night of November 11)
  You can now use AI Tag. AI automatically registers tags it considers appropriate based on the content of call histories. For details, please check AI Tag.
• NEW Enabling bulk deletion of multiple teams (Night of November 11)
  In MiiTel Admin, you can now delete multiple teams at once using a CSV file.
  For details, please check Delete multiple teams at once.

MiiTel Meetings/RecPod

• RecPodReleasing MiiTel RecPod v.26.11.10 (November 9)
  For details, please check MiiTel RecPod v.26.11.10 is now available.

MiiTel Call Center

• IMPROVEMENT Improving playing loop alerts so they keep sounding while the condition continues (Night of November 12)
  Alerts are now also played in the following cases.
  • If the alert condition continues after you reload the MiiTel Call Center screen
  • If the alert condition continues after the call ends
  • If a later alert ends first while an earlier alert is continuing
  • If play in loop is set for both Attention and Warning, and the status changes from Attention to Warning
  • If you set an alert on an item hidden in the real-time monitor and display the item while the alert condition is met

MiiTel Synapse (Copilot)

•  CHANGEEnabling Ask Copilot for up to 300 call histories (Night of November 11)
  On the new call history list, you can now select up to 300 call histories and ask Copilot. Also, even if you don't select any call histories, clicking Ask Copilot lets you consult Copilot on up to 300 of the displayed call histories, starting from the top.

General

• ANNOUNCEMENT We are gradually migrating to a new domain
  For details, see [Important] Please reconfirm your communication allowance settings and more due to the MiiTel service domain change.
• NEW Releasing MiiTel API (beta)
  You can now retrieve and manipulate call histories and meeting histories via HTTPS. Data is handled as individual records (JSON format). You can use it for data integration with CRMs and data platforms, comment management and tag management from internal tools, and more.

For details, please check MiiTel API (Beta) Overview.