2 months ago
"Login time" to be added to MiiTel Call Center User list reports
On January 14, 2026, we will add the “Login time” item to the User List reports. This update will allow for analysis based on work hours in exported CSV files.
Scheduled addition date
January 14, 2026 (Wed)
Additional items
The “Login time” item will be added. “Login time” is calculated as follows:
Login time = Total duration of all statuses, excluding "Offline" and "No Data" statuses.
Placement of the additional items
In the User list report, this new “Login time” item will be inserted between the Utilization rate (%) item and the CPH item.