July 10, 2026
In the "Items for Changing Display Values," the changes to the circuit list report have been added.

July 9, 2026
We have corrected the item name listed in "Items with Changed Displayed Values."
Before correction: Outgoing call (Number of calls)
After correction: Incoming calls

July 6, 2026  
The scheduled change date has been changed.

July 1, 2026
The scheduled release has been postponed.
We will announce the new date once it has been confirmed.

We will make the following changes to the reports:

• Add the Overflow calls item to the Circuit list report
• Display values that include the number of Predictive calls in certain items in the User list report
• The Circuit list report shows values that include or exclude Overflow calls for specific items.

Scheduled change date

Newly added item: Night of July 9, 2026 (Thursday)

Changed display values: Night of July 8, 2026 (Wednesday)

Affected customers

Customers who use the MiiTel Call Center report

Newly added item

The following item will be added to the Circuit list report.

Item name: Overflow calls

Position: To the right of the Short abandoned calls item

Items with changed display values

The following items in the User list report will display values that include the number of Predictive calls. Due to this change, values for the following items may be larger than before.

• Call (Total number of calls): Includes the number of Predictive calls
• Call (Average time): Includes the time and number of Predictive calls
• Call (Total time): Includes the time from the start to the end of Predictive calls
• Incoming calls: Includes the number of Predictive calls
• Outgoing call (Average time): Includes the time and number of Predictive calls
• Outgoing call (Total time): Includes the time from the start to the end of Predictive calls
• On-hold calls (Total number of calls): Includes the number of holds that occurred during Predictive calls
• On-hold calls (Average time): Includes the time and number of holds that occurred during Predictive calls
• On-hold calls (Total time): Includes the total hold time that occurred during Predictive calls
• Connection rate (%): Includes the number of Predictive outbound calls in the calculation
• Hold rate (%): Includes the number of Predictive calls that were put on hold at least once in the calculation
• CPH: Includes the number of Predictive calls in the calculation
• AHT: Includes the number of Predictive calls in the calculation

In the following items in the Circuit list report, values may include or exclude Overflow calls.

• Missed incoming calls: Includes Overflow calls in the number of incoming calls that ended without being answered.
• Missed incoming calls (with ringing): Excludes Overflow calls from the number of incoming calls that rang for a user but ended as missed.
• Short abandoned calls: Excludes Overflow calls from the number of calls that were disconnected within 5 seconds among “Missed incoming calls (with ringing)”.

If you have any questions, please contact us.