Sehubungan dengan Amazon S3 integration, Kami akan mendukung bucket S3 di wilayah yang dibuat setelah 20 Maret 2019, mulai 2 Oktober 2025 (Kamis)."

Sehubungan dengan perubahan ini, harap tambahkan kebijakan (s3:GetBucketLocation) yang mengizinkan pengambilan informasi wilayah ke dalam kebijakan izin yang digunakan untuk integrasi Amazon S3.

Saat ini, pelanggan yang menggunakan region yang dibuat sebelum 19 Maret 2019 dapat terus menggunakan integrasi tanpa menambahkan kebijakan tersebut. Namun, izin eksplisit akan diperlukan di masa mendatang.

Kami akan memberitahu Anda kembali ketika hal ini menjadi wajib.

Jika Anda menggunakan region berikut, Anda dapat terus menggunakan integrasi tanpa menambahkan kebijakan tersebut untuk saat ini.

• Asia Pacifik (Tokyo)
• Asia Pacifik (Osaka)

Tanggal mulai dukungan

2 Oktober 2025 (Kamis)

Wilayah yang akan mulai didukung

Wilayah yang dibuat setelah 20 Maret 2019
https://docs.aws.amazon.com/global-infrastructure/latest/regions/doc-history.html

Kebijakan yang Diperlukan

{
    "Action":
    "s3:GetBucketLocation",
    "Effect": "Allow",
    "Resource": "arn:s3:::＜bucket name＞"
}

Seluruh kebijakan izin

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": "s3:PutObject",
            "Resource": "arn:aws:s3:::＜bucket name＞/＜folder name＞/*"
        },
        {
            "Effect": "Allow",
            "Action": "s3:ListBucket",
            "Resource": "*"
        },
        {
            "Action": "s3:GetBucketLocation",
            "Effect": "Allow",
            "Resource": "arn:aws:s3:::＜bucket name＞"
        }
    ]
}

Due to Salesforce specification changes, installing an additional “Connection App” is now required when integrating MiiTel with Salesforce.

 https://help.salesforce.com/s/articleView?id=005132365&type=1

Affected Customers

・Customers currently using Salesforce integration
・Customers currently using MiiTel for Salesforce

If you have already integrated with Salesforce and want to re-integrate (change the Salesforce organization or Salesforce user), this additional settings are required.
※If you do not re-integrate, you can continue using the service as before.

Required Additional Setting

In the integrated Salesforce organization, install [MiiTel] under [Connected App].

1. Log in to Salesforce as a Salesforce user with the System Administrator profile.
2. In the top right corner of Salesforce, click [Settings] > [Settings].
3. Search for "Connected Apps OAuth Usage" in the search box at the top left of the settings screen, and click "Connected Apps OAuth Usage" from the search result.
   
   
   
4. In the "Actions" of the Connected App "MiiTel," click "Install" to install it. (If "Uninstall" is displayed, it is already installed and no action is required.)
   
   

If you have any questions, please contact us.

The method for linking MiiTel users in the “Voice Evaluation” section of the Video Analytics has changed.

How to link MiiTel Users

1. Click the gray MiiTel icon on the left.
2. Select the user you want to link.
3. Click [Save].

How to Unregister MiiTel Users

1. Click the blue MiiTel icon on the left.
2. Click [Unregister] on the confirmation screen.

If you have any questions, please contact us.

Effective from August 21, 2025 (Thu), we will be changing the criteria for bulk importing contacts in HubSpot integration.

Schedule

August 21, 2025 (Thu)

Description of Change

When importing contacts in bulk using the HubSpot integration, contacts that meet the following criteria will be skipped.

• If the phone number is less than 7 digits or more than 31 digits.
• If neither the company name nor the contact name is entered
• If the Company name or contact name exceeds 256 characters

If you have any questions, please contact us.

August 28, 2025 (Thu) Updated 

The schedule has been changed.
August 28, 2025 (Thu)
↓
September 4, 2025 (Thu)

Effective from September 4, 2025 (Thu), password resets will be available upon initial registration and by administrators.
In accordance with this,  the name of the “Password” field in the add new user CSV file will be changed to “Temporary Password.”

Schedule

September 4, 2025 (Thu)

Description of Change

The following field name will be changed.

Password → Temporary Password

If you have any questions, please contact us.

Effective from December 11, 2025 (Thu), third-party integration of the summary will be discontinued.

Please be noted, as of June 26, 2025, that the “Summary” of the transcript of the Call history and Meeting history were no longer displayed.
(Reference: “Summary text” of call history and meeting history transcriptions will no longer be displayed.)

Call and meeting summaries can continue to be viewed and linked using the Minutes (optional).

Schedule

December 11, 2025 (Thu)

Affected Customers

Customers using third-party integration of summary

• Salesforce
• kintone
• HubSpot
• Slack
• Email Notification
• Outgoing Webhook
• Zapier

Description of Change

Third-party integration of summary can no longer be configured and executed.

Starting July 18, 2025 (Fri), we will add multiple items to MiiTel Call Center Circuit list report and User list report.
This will enable you to use the reports to perform more detailed service level calculations.

Scheduled date of item addition

July 18, 2025 (Fri) or later

Additional items

The following items will be added to the MiiTel Call Center Circuit list report and User list report.

Circuit list report

“Incoming calls within 20 seconds”

User list report

“Incoming calls“ ”Incoming call (average time)“ ”Incoming call (total time)“ ”Outgoing call (average time)“ ”Outgoing call (total time)“ ”Incoming calls within 20 seconds"

If you have any questions, please contact us.

Effective June 25, 2025 (Wed), the “Last Call Type” field name will be changed in the English CSV output of the Call List.

Schedule

Effective June 25, 2025 (Wed)

Affected customers

Customers who are outputting their CallList in English to CSV

Details

The following items will be renamed

• OUTGOING_ANSWERED → Outgoing
• OUTGOING_UNANSWERED → Outgoing (Missed)
• INCOMING_ANSWERED → Incoming
• INCOMING_UNANSWERED → Incoming (Missed)

Mulai 19 Juni 2025 (Kamis), nama “Incoming call rules” di MiiTel Admin akan diubah menjadi “Answering rules”.

Tanggal perubahan yang dijadwalkan

19 Juni 2025 (Kamis) dan seterusnya

Pelanggan yang Terkena Dampak

Pelanggan yang saat ini menggunakan MiiTel Admin

Deskripsi perubahan

Nama “Incoming call rules” di MiiTel Admin akan diubah menjadi “Answering rules”.

※ Tidak akan ada perubahan lain pada nama "Incoming (call)".

Jika Anda memiliki pertanyaan, silakan hubungi kami.

In order to provide stable MiiTel services, we are currently updating our system configuration. With this update, the global IP address used for integration with external services will be changed.

If you have set restrictions on the access source IP address for external services, such as Salesforce, kintone, HubSpot, Amazon S3, and Outgoing Webhook, please make sure to add the new IP address by June 10, 2025, 10:00 pm (JST).

Also, please do not delete the IP address that is currently set. Make sure you just add the new IP address. Regarding the deletion of the current IP address, we will make a separate announcement on or after July 2025.

We apologize for any inconvenience this may cause you.

1. Schedule

• The new global IP address will be applied between 10:00 pm and 12:00 am (JST) on June 10, 2025.

2. Affected customers

Customers who fall under 1. or 2. below

1. MiiTel is integrated with the following services.
   1. Salesforce
   2. kintone
   3. HubSpot
   4. Amazon S3
   5. Outgoing Webhook
2. Restrictions are set on the access source IP address for the services above.

3. Actions required from customers

For each service, make sure that all IP addresses listed in MiiTel Global IP Addresses to be set for external services are set.
(Do not delete IP addresses that have already been set.)

4. What will happen if you don’t take the actions above

After the new global IP address is applied, a connection error will occur on the external service and you will not be able to integrate MiiTel with these services.

5. What will happen during this update

You will have normal access to all MiiTel services and features.

If you have any questions, please contact us.