Due to Salesforce specification changes, installing an additional “Connection App” is now required when integrating MiiTel with Salesforce.

 https://help.salesforce.com/s/articleView?id=005132365&type=1

Affected Customers

・Customers currently using Salesforce integration
・Customers currently using MiiTel for Salesforce

If you have already integrated with Salesforce and want to re-integrate (change the Salesforce organization or Salesforce user), this additional settings are required.
※If you do not re-integrate, you can continue using the service as before.

Required Additional Setting

In the integrated Salesforce organization, install [MiiTel] under [Connected App].

1. Log in to Salesforce as a Salesforce user with the System Administrator profile.
2. In the top right corner of Salesforce, click [Settings] > [Settings].
3. Search for "Connected Apps OAuth Usage" in the search box at the top left of the settings screen, and click "Connected Apps OAuth Usage" from the search result.
   
   
   
4. In the "Actions" of the Connected App "MiiTel," click "Install" to install it. (If "Uninstall" is displayed, it is already installed and no action is required.)
   
   

If you have any questions, please contact us.

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

• September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
  September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
• September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
  September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• MiiTel Phone Analytics (only predictive dialer)
• MiiTel Call Center
• Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

• Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Phone Analytics

• Predictive dialer is not available. All other features are available.
• MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

• Unavailable

Incoming Webhook

• Requests sent during the maintenance period will not be reflected after the maintenance is completed.
  After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List 

The method for linking MiiTel users in the “Voice Evaluation” section of the Video Analytics has changed.

How to link MiiTel Users

1. Click the gray MiiTel icon on the left.
2. Select the user you want to link.
3. Click [Save].

How to Unregister MiiTel Users

1. Click the blue MiiTel icon on the left.
2. Click [Unregister] on the confirmation screen.

If you have any questions, please contact us.

We have made some updates for MiiTel RecPod 25.08.11

Updates

• Some internal processing has been improved.

Effective from August 21, 2025 (Thu), we will be changing the criteria for bulk importing contacts in HubSpot integration.

Schedule

August 21, 2025 (Thu)

Description of Change

When importing contacts in bulk using the HubSpot integration, contacts that meet the following criteria will be skipped.

• If the phone number is less than 7 digits or more than 31 digits.
• If neither the company name nor the contact name is entered
• If the Company name or contact name exceeds 256 characters

If you have any questions, please contact us.

August 28, 2025 (Thu) Updated 

The schedule has been changed.
August 28, 2025 (Thu)
↓
September 4, 2025 (Thu)

Effective from September 4, 2025 (Thu), password resets will be available upon initial registration and by administrators.
In accordance with this,  the name of the “Password” field in the add new user CSV file will be changed to “Temporary Password.”

Schedule

September 4, 2025 (Thu)

Description of Change

The following field name will be changed.

Password → Temporary Password

If you have any questions, please contact us.

Effective from December 11, 2025 (Thu), third-party integration of the summary will be discontinued.

Please be noted, as of June 26, 2025, that the “Summary” of the transcript of the Call history and Meeting history were no longer displayed.
(Reference: “Summary text” of call history and meeting history transcriptions will no longer be displayed.)

Call and meeting summaries can continue to be viewed and linked using the Minutes (optional).

Schedule

December 11, 2025 (Thu)

Affected Customers

Customers using third-party integration of summary

• Salesforce
• kintone
• HubSpot
• Slack
• Email Notification
• Outgoing Webhook
• Zapier

Description of Change

Third-party integration of summary can no longer be configured and executed.

Starting July 18, 2025 (Fri), we will add multiple items to MiiTel Call Center Circuit list report and User list report.
This will enable you to use the reports to perform more detailed service level calculations.

Scheduled date of item addition

July 18, 2025 (Fri) or later

Additional items

The following items will be added to the MiiTel Call Center Circuit list report and User list report.

Circuit list report

“Incoming calls within 20 seconds”

User list report

“Incoming calls“ ”Incoming call (average time)“ ”Incoming call (total time)“ ”Outgoing call (average time)“ ”Outgoing call (total time)“ ”Incoming calls within 20 seconds"

If you have any questions, please contact us.