You can now toggle the display of buttons at the bottom of the screen on or off while on hold or during a transfer in MiiTel Phone.
This makes operation smoother even when using MiiTel Phone on a compact mode.

If you have any questions, please contact us.

To ensure the stable provision of the MiiTel service, we are currently in the process of changing our system configuration.
Along with this change, the MiiTel service domain will be changed sequentially starting from February 2, 2026 (Mon).

Customers who currently allow communication to MiiTel by domain (e.g., via a whitelist) on their network, and customers using the MiiTel Phone Mobile or MiiTel RecPod, are requested to confirm and complete the actions described in "4. Customer Action Required" by February 1, 2026 (Sun).

Even after the domain change, accessing the old URL (current URL) will result in a redirect to the new domain URL within the MiiTel system for a certain period. Details on actions required before the redirect ends will be announced separately in advance.

1. Change details

The MiiTel service domain will be changed as follows:

• Current: *.miitel.jp

• New: *.miitel.com

  • Example) MiiTel Service Screen URL: https://.miitel.jp → https://.app.miitel.com

2. Scheduled domain change date

Sequentially starting from Monday, February 2, 2026

3. Customers requiring action

Action is required for customers who fall under any of the following categories:

1. You allow communication to MiiTel by specifying a domain

   • This applies if you have configured communication permissions to MiiTel by specifying a domain, such as registering MiiTel communication on a whitelist on your network.

2. You are using the following versions of the MiiTel Phone Mobile:

   • MiiTel Phone Mobile for Android v.3.1.11 or older
   • MiiTel Phone Mobile for iOS v.3.1.9 or older

3. You are using the following versions of the MiiTel RecPod:

   • MiiTel RecPod for Android v.25.10.01 or older
   • MiiTel RecPod for iOS v.25.10.01 or older

4. Customer action required

Deadline: February 1, 2026 (Sun)

1. Allow Communication to "*.miitel.com"

   • If you have configured communication permissions by specifying a domain on your network, please add the following setting. For details on the settings, please check with your company's network administration department or equivalent:

     • Allow/permit communication to *.miitel.com.
     • Do NOT delete the currently configured *.miitel.jp; continue to keep it allowed.

2. Update MiiTel Phone Mobile

   • Please update MiiTel Phone Mobile to the latest version.

3. Update MiiTel RecPod

   • Please update MiiTel RecPod to the latest version.

5. Future Schedule

• Until February 1, 2026 (Sun): Please complete the actions described in this announcement.

• Sequentially starting from February 2, 2026 (Mon):

  • The domain will be changed.
  • The first time you access the MiiTel service after the domain change, local data saved in your PC's web browser will need to be migrated. Details will be announced separately in January 2026.

• After April 2027:

  • The redirect from the current domain to the new domain will be terminated. Details on actions required before the redirect ends will be announced separately in advance.

We apologize for any inconvenience this may cause our users, and we appreciate your cooperation.

Starting November 27, 2025 (Thu), three new items to the Real-time monitor of the MiiTel Call Center will be available, and they can also be output to reports. 

This will enable a more accurate understanding of operator handling status and allow for speedier decision-making for call center improvements.

Scheduled Date

November 27, 2025 (Thu)

Added Items

• Short abandoned calls: The number of missed incoming calls where the ring duration was five seconds or less.
• Missed incoming calls (with ringing): The number of incoming calls that were missed after ringing.
• Hold rate: The ratio of calls placed on hold to the total number of calls.
  • Circuit list: 
    Hold rate = (Number of calls placed on hold per circuit ÷ Total number of calls* per circuit) × 100
    * Total number of calls = Number of incoming calls + Number of outgoing calls
       (Transferred calls are included in the number of calls placed on hold. Internal calls, group calls, whispering, and monitoring calls are not included.)
  • User list: 
    Hold rate = (Number of calls placed on hold per user ÷ Total number of calls* per user) × 100
    * Total number of calls = Number of incoming calls + Number of outgoing calls + Number of transferred calls
       (Transferred calls are included in the number of calls placed on hold. Internal calls, group calls, whispering, and monitoring calls are not included.)

Where to Find the New Items

The User list of the Real-time monitor

• Hold rate (Added to the default view upon release.)

The Circuit list of the Real-time monitor

• Short abandoned calls
• Missed incoming calls (with ringing)
• Hold rate (Added to the default view upon release.)

The User list report

• Hold rate

The Circuit list report

• Short abandoned calls
• Missed incoming calls (with ringing)
• Hold rate

If you have any questions, please contact us.

When creating a section-specific meeting minutes summary template, you can now add prompts for the entire summary as well as prompts for each specific section.

This enables you to summarize meeting minutes using more specific instructions, allowing efficient creation of minutes appropriate for the meeting.

If you have any questions, please contact us.

The maximum number of users that can be created or updated in bulk has been increased to 500 users.
This reduces the workload involved in creating and updating large numbers of users.

If you have any questions, please contact us. 

We have made some updates for MiiTel RecPod 25.11.02.

Updates

• Some internal processing has been improved.

“Active users” is now available in the Summary’s “Current status” section. It shows , in real time,  how many users are logged in to MiiTel Phone and are currently available (non‑gray status).

This enables you to understand the number of users currently available to handle calls, allowing for smooth staffing adjustments based on your call center's situation. This leads to reduced customer wait times and lessened users workload.

If you have any questions, please contact us.

We will perform maintenance on circuit type JPN-6 on Thursday, December 9, 2025.

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

Thursday, December 9, 2025, 10:00 pm to 11:00 pm JST

2. Affected services and features

• MiiTel Phone
• MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

• Incoming and outgoing calls will fail.
• Answering rules configured in the Incoming Call Filter will not be processed.
• If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
• Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

If you have any questions, please contact us.

We have made some updates for MiiTel RecPod 25.11.01.

Updates

• Some internal processing has been improved.

You can now view the history of questions you've asked MiiTel Synapse Copilot (AI) and its responses regarding meeting history.

You can also share these questions and answers with other users.

If you have any questions, please contact us.