Updating how to associate users from Voice Evaluation due to changes in speaker association in Video history.

How to associate speakers and utterances

Before

Click the display name in “Voice Evaluation”.

After

Click [Edit] in the top-right menu on the Video history screen.

For the updated steps, check the announcement “On the Video history screen, it will be more easier to correct the association between meeting participants (users and guests) and their utterances”.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• Phone Desktop Released MiiTel Phone Desktop v.3.7.4 (night of Mar 18)
  We have reviewed our internal processes from the perspective of performance and stability.

MiiTel Meetings/RecPod

• RecPod Released MiiTel RecPod for iOS v.26.03.12 (morning of Mar 19)
  We have reviewed our internal processes from the perspective of performance and stability.

• RecPod Released MiiTel RecPod v.26.03.10 (morning of Mar 16)

  Starting with this version, the following updates have been implemented:

  • It is now easier to see recording history that has not yet been uploaded to MiiTel Meetings / RecPod Analytics, helping prevent missed uploads.
  • Recording history uploaded by users to MiiTel Meetings / RecPod Analytics (limited to recordings made with MiiTel RecPod) can now be checked and played directly in MiiTel RecPod.
    
    Also, you can now use a link to open the recording screen in MiiTel RecPod (Deep Link feature). For more details, see MiiTel RecPod Deep Link (iOS / Android).

• Specification change Renewed how to link speakers (users and guests) to utterances for meetings (night of Mar 18)

  From the meeting history screen in MiiTel Meetings / RecPod, you can now more easily correct the linking between meeting participants (users and guests) and utterances.

  With this release, linking users from voice evaluations has been discontinued.

  For more details, see How to check the recording (Video Analytics).

MiiTel Call Center

• improvement Made the queue details screen easier to use (night of Mar 18)

  The queue details screen now also displays Queue name and User group name.

  In addition, you can now change the queue order to By elapsed time, By circuit name, By queue name, or By user group name.

  For more details, see Summary (MiiTel Call Center).

General

• announcementCurrently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

Regarding our recent announcement, "Renaming some existing columns and adding new columns to the Call History List CSV file” we would like to correct some of the CSV columns.

Correction details

We will remove the following column, which was planned to be newly added, from both Call History List (List) and Call History List (Flow):

• “Missed reasons”

For the full list of columns, please see "Renaming some existing columns and adding new columns to the Call History List CSV file”.

If you have any questions, please contact us. 

The following updates were released this week. 🎉

MiiTel Phone

• New Feature Selectable Salesforce integration target object (Night of March 11)
  Previously, activity history was created as a Task object. Now, you can also configure it to be created as an Activity Event object.
  For details, see Step 2: Salesforce Activity History Integration.

MiiTel Call Center

• New feature Added “Outgoing call (average time)” to the real-time monitor user list (Night of March 12)
  By visualizing each member’s average calling pace, it becomes easier to forecast progress, allocate resources efficiently based on the situation, and manage goals. With this addition, the existing Average call duration has been renamed to Incoming call (average time).

General

• ANNOUNCEMENT Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact us

On the night of March 18, 2026 (Wed), you will be able to more easily correct the association between meeting participants (users and guests) and their utterances on the Video history screen.

Scheduled Change Date

Night of March 18, 2026 (Wed)

Affected Customers

Customers using MiiTel Meetings/RecPod Analytics

Change Details

From the MiiTel Meetings/RecPod Video history screen, you will be able to more easily correct the association between meeting participants (users and guests) and their utterances.

If you have any questions, please contact us. 

March 17, 2026 (Tue)
Change: We removed the “Missed reasons” column from the CSV file.

On the night of May 13, 2026 (Wed), we will rename some existing columns and add new columns to the Call History List CSV file.

Scheduled change date

Night of May 13, 2026 (Wed)

Affected customers

Customers who use the CSV file for Call History List.

Change details

We will rename some columns and add new columns in the following CSV files:

• Call History List (List)
• Call History List (Flow)

• Call History List (List)

• Call History List (Flow)

If you have any questions, please contact us.

On April 8, 2026 (Wed), we will add the Incoming Webhook User ID field and the MiiTel Meetings Use dashboard field to the CSV file that can be downloaded from MiiTel Admin.

Scheduled Change Date

April 8, 2026 (Wed)

Affected Customers

• Customers using Incoming Webhook
  • The Incoming Webhook User ID field will be added to the CSV file.
• Customers using MiiTel Meetings or MiiTel RecPod
  • The MiiTel Meetings Use dashboard field will be added to the CSV file.

Added Fields and CSV Files That Will Include Them

• The Incoming Webhook User IDfield will be added to the CSV file downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download⁠⁠
• The MiiTel Meetings Use dashboardfield will be added to the CSV files downloaded from:
  • MiiTel Admin: Users > User List > List of users tab > CSV download
  • MiiTel Admin: Users > User List > Registering multiple users tab > Add multiple users > Create & download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
  • MiiTel Admin: Users > User List > Update multiple users tab > Update multiple users >Download⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Field Position

• Incoming Webhook User ID field: to the right of the Video Incoming Webhook Enable field
• MiiTel Meetings Use dashboard field: to the right of the MiiTel Meetings Enable field

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• 新機能 MiiTel for Salesforce Version 1.8 Released (Night of March 4)
  Starting with this version, MiiTel is now available on the Salesforce mobile app for Android. We have also included minor fixes to provide an even smoother and more user-friendly experience.

MiiTel Meetings/RecPod

• NEW FEATURE  Added “Use video dashboard” with user permissions in MiiTel Admin (night of Mar 4)

  When you create a user or edit user information in MiiTel Admin, “Use video dashboard” has been added to the permissions for MiiTel Meetings and MiiTel RecPod.

  For changes to the CSV file, see the announcement: “Incoming Webhook User ID” and “MiiTel Meetings Meeting Dashboard ” will be added to the Users CSV file.”

  MiiTel Meetings

  

  
  MiiTel RecPod

  
  
  

General

• Announcement Currently migrating to a new domain (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.

On the night of March 12, 2026 (Thu), to prevent duplicate outgoing calls made by using both MiiTel Phone for HubSpot and MiiTel Phone Chrome Extension, Click to Call from phone numbers on HubSpot records will be disabled in MiiTel Phone Chrome Extension by default.

After the release on the night of March 12, 2026 (Thu), to use Click to Call from phone numbers in HubSpot records with MiiTel Phone Chrome Extension, please enable the option in MiiTel Phone Chrome Extension settings.

Scheduled change date

Night of March 12, 2026 (Thu)

Affected customers

• Customers who use Click to Call from phone numbers in HubSpot records via MiiTel Phone Chrome Extension

Details

We will add a new option, Enable in HubSpot, to the MiiTel Phone Chrome Extension settings.

This option will be disabled by default, which means Click to call from phone numbers on HubSpot records will be disabled in MiiTel Phone Chrome Extension unless you enable it.

Required action for customers

1. If you use only MiiTel Phone Chrome Extension and you use Click to call from phone numbers on HubSpot records

After the release, go to How to set up MiiTel Phone Chrome Extension and check Enable in HubSpot.

2. If you use MiiTel Phone for HubSpot and you also use Click to call from phone numbers on HubSpot records with MiiTel Phone Chrome Extension

No action is required.

If you check Enable in HubSpot under How to set up MiiTel Phone Chrome Extension, duplicate outgoing calls may occur.

To place calls from HubSpot records, please use MiiTel Phone for HubSpot without enabling that option.

If you have any questions, please contact us.

The following updates were released this week. 🎉

MiiTel Phone

• SPECIFICATION CHANGE Follow-up email creation moved to "Ask Copilot" in Call History (Evening of Feb 25)
  Depending on your plan, the timing of the switch to the new feature and whether you can continue using the feature after Ask AI (beta) ends may differ. For more details, see “Create a follow-up email” will be available in Call History under “Ask Copilot”.
• NEW FEATURE Added link to HubSpot activities within Call history and Call history list (Evening of February 25)
  Links to HubSpot activities (containing Call History URLs and other data) are now displayed in both Call History and the Call History List, making it easier to review your activities in HubSpot. 

MiiTel Call Center

• SPECIFICATION CHANGEAdded "Login time" to the real-time monitor (Evening of Feb 26)
  "Login time" will now be displayed within the cumulative time sections of the "User List" and "User details" in the real-time monitor. This allows for a more detailed, real-time understanding of operator activity.

MiiTel Synapse (Copilt)

• NEW FEATURE Follow-up email creation prompts can now be customized (Evening of Feb 25)

  In MiiTel Admin under Copilot > Follow-up email creation, you can now edit the prompts used when creating follow-up emails. This allows you to generate emails in your company's specific format or incorporate templates based on call content.

General

• ANNOUNCEMENTSequential migration to new domains (Rolling out sequentially by around May 2026)
  For more details, see “[Important] Request for re-confirmation of communication permission settings due to MiiTel service domain change”.

If you have any questions, please contact support.