Logging to the current Audit Log (hereafter referred to as "old version") will be discontinued on the night of February 12, 2026 (Thu).

Please use "Audit Log v2," which allows you to check operation trends and more detailed logs.

Discontinuation date for the old version

Night of February 12, 2026 (Thu)

Period during which the old version can be referenced

Even after logging is discontinued, the old version can still be referenced.

If you have any questions, please contact us.

We have made some updates for MiiTel Phone Desktop v.3.7.3

Updates

• Some internal processing has been improved.

The following new features and changes have been added.

New feature:

• Salesforce Calendar Integration: Your Salesforce Calendar events are now displayed within MiiTel RecPod. This allows you to easily link recorded meetings to their corresponding events in the Video Analytics.
  • To use this feature, the following specific settings are required. Please note that this feature cannot be used simultaneously with Google Calendar or Microsoft Outlook Calendar.
    • Set up the Video history integration
    • Set up the Activity history assignee

UI Improvements:

• We have updated the design of the recording playback bar.

  • New:

    

  • Old:

    

If you have any questions, please contact us.

The following updates have been made to the "Scheduled Maintenance: February 2 (Mon), 2026, 3:00 AM – 4:00 AM (JST)" originally published on December 22.

• The maintenance window has changed:

  • Before: 3:00 AM – 4:00 AM (JST) / 1:00 AM – 2:00 AM (WIB)
  • After: 3:00 AM – 3:30 AM (JST) / 1:00 AM – 1:30 AM (WIB)
• The service downtime during maintenance has been shortened from 30 minutes to 1 minute.
• The scope of impact has changed.

If you have any questions, please contact us.

To ensure service stability, we are updating our system configuration and will be migrating the MiiTel service domain from *.miitel.jp to *.miitel.com starting February 23, 2026 (Mon).

Reference: [Important] Change of MiiTel Service Domain

When you log in to MiiTel for the first time after the domain migration, you will need to transfer the local data stored in the web browser of your computer. (This process moves local data from miitel.jp to miitel.com.)

Since this data is stored locally in your web browser, it cannot be migrated automatically by the MiiTel system.

Therefore, when the "MiiTel Old Domain Settings Data Transfer" dialog box appears upon logging in to the service, please follow the steps below to complete the transfer.

Timing of Action Required

When the "MiiTel Old Domain Settings Data Transfer" dialog box appears on or after February 23, 2026 (Mon).

Affected Services

• MiiTel Analytics
• MiiTel Call Center
• MiiTel Phone (Desktop version)

How to Complete the Transfer

Step 1: Enable Microphone Access (MiiTel Phone only)

When logging in to MiiTel Phone, if a dialog box asking for microphone access appears, click Allow while visiting the site.

After clicking, the "MiiTel Old Domain Settings Data Transfer" dialog will appear. (Note: Message wording and appearance may vary depending on your browser or OS.)

Step 2: Execute the Data Transfer

When the "MiiTel Old Domain Settings Data Transfer" dialog appears upon logging in to MiiTel service, please follow these steps to transfer your data:

1. Check the Dialog Box
   The dialog will appear automatically if the transfer is incomplete.
2. Start the Transfer
   Click Transfer Data.
   
   

3. Confirm Permissions
   When the browser displays a confirmation dialog regarding data usage, click Allow.
   Important: Clicking Block will prevent the transfer. Please ensure you select Allow. (Message wording and appearance may vary depending on your browser or OS.)
   

   

   
   

Step 3: Verify the Completion

The confirmation message will differ depending on the service:

• MiiTel Analytics / MiiTel Call Center:
  A message saying "Data transfer completed." will appear at the bottom of the screen.
  
  
• MiiTel Phone:
  Your migrated settings will be displayed. Click Check Settings to review or Close to start using MiiTel Phone.
  
  

Important: MiiTel Phone requires microphone permission in your browser.

If the above message appears, click the icon to the left of the browser's address bar and turn on the Microphone. Then, click Reconnect in MiiTel Phone. Alternatively, please refer to the guide: "Check if the browser recognizes your microphone device".

If the microphone or speaker settings are highlighted in orange, it may indicate:

• The configured microphone or speaker is not connected.
  
  

• A different device (microphone, speaker) was selected before the data transfer.

  Please click Check Settings to ensure the correct devices are selected in MiiTel Phone.
  

  

If Data Transfer Fails

If the data transfer could not be completed, an error message will be displayed.

Please click the link in the message or refer to "How to manually verify and configure legacy domain settings" to manually reconfigure your settings.

We apologize for the inconvenience and appreciate your cooperation.

If you have any questions, please contact us.

Thank you very much for your continued support of our services.

We would like to inform you that due to internal training, our business hours on February 10, 2026 (Tue), will be shortened to 3:00 PM (JST). We apologize for any inconvenience this may cause and appreciate your kind understanding.

Applicable Date and Hours

February 10, 2026 (Tue): 9:00 AM to 3:00 PM (JST)

Support Hours and Inquiries

Please note that our system operations and monitoring will continue as usual.

We may respond to inquiries received after 3:00 PM on the following business day. However, we will continue to respond to any urgent inquiries that may affect service operations even after 3:00 PM.

We have made some updates for MiiTel Phone Mobile for iOS v. 3.1.13

Updates

• Some internal processing has been improved.

We have made some updates for MiiTel Phone Desktop v.3.7.2

Updates

• Some internal processing has been improved.

We will be conducting emergency maintenance on the Circuit Type JPN-6 on Wednesday, January 28, 2026. This maintenance is due to emergency work being performed by our upstream provider (the Circuit Type JPN-6).

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each). Active calls will not be disconnected.

We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance Schedule

Wednesday, January 28, 2026, 8:00 PM – 10:00 PM (JST)

Wednesday, January 28, 2026, 6:00 PM – 8:00 PM (WIB)

Affected Users

Users currently using the Circuit Type JPN-6

Impact

During the maintenance, new outgoing and incoming calls via Circuit Type JPN-6 will be unavailable twice (for up to 1 second each).

If you have any questions, please contact us.

The values for "Tags" and "Topics" in the Table tab of the Video dashboard (Beta) can now be switched between percentage and number display.

Note that when downloading CSV from the Table tab, the items displayed will be output to the file.

Scheduled Change Date

Night of January 28, 2026 (Wed)

Change Details

A button will be added to the Table tab of the meeting dashboard (beta version) to switch between percentage and number display.

• Tags
• Topics

Note that when downloading CSV from the Table tab, the items displayed will be output to the file.

• When percentage display is selected: Only items displayed as percentages will be output
• When number display is selected: Only items displayed as numbers will be output

If you have any questions, please contact us.