“Active users” is now available in the Summary’s “Current status” section. It shows , in real time,  how many users are logged in to MiiTel Phone and are currently available (non‑gray status).

This enables you to understand the number of users currently available to handle calls, allowing for smooth staffing adjustments based on your call center's situation. This leads to reduced customer wait times and lessened users workload. 

If you have any questions, please contact us.

We have added a Refresh button to the Real-time monitor and Seat map screens for MiiTel Call Center..

By clicking the Refresh button, you can manually update the values displayed on the Real-time monitor and Seat map to the latest state.

While these values are usually updated automatically, you can manually refresh them to the latest state when delays occur due to network conditions or other factors.

Note: After the manual refresh operation, you cannot do it again for 10 minutes.

You can now create the following settings at the same time as creating a response rule on the Answering rule creation screen.

• Queue
• Automatic call forwarding
• Voicemail

Previously, these settings had to be configured in advance. Now you can set them up all at once when creating a response rule, and this improves setup efficiency.

Kami telah merilis tampilan baru Daftar Riwayat Panggilan dengan fitur tambahan seperti penyimpanan kondisi pencarian dan fungsi pengurutan.
Silakan coba tampilan baru yang lebih praktis ini!

• Cara beralih ke tampilan baru

Klik Coba tampilan baru pada notifikasi di bagian atas layar Daftar Riwayat Panggilan untuk beralih.

• Cara menyimpan tampilan

1.  Setelah mengatur kondisi pencarian Anda, klik Simpan tampilan di kanan atas layar.

• Cara mengurutkan dan menghapus tampilan

Klik tombol penyesuaian di kanan atas layar untuk mengurutkan atau menghapus tampilan yang telah Anda buat.

• Cara kembali ke versi lama tampilan

Klik Beralih ke versi lama di kanan atas layar.

Jika Anda memiliki pertanyaan, silakan hubungi kami.

A confirmation dialog can now be displayed when placing a click-to-call call.
This prevents you from accidentally clicking on the wrong number and calling an unintended number.

Applicable MiiTel Phone products and how to set up

• MiiTel Chrome Extension
• MiiTel Phone Desktop
• MiiTel Phone for Salesforce

*MiiTel Phone for HubSpot and the JavaScript Widget are not supported.

If you have any questions, please contact us.

You can now create an instruction template to automatically create minutes of the call history in the Generative AI.

For details, please check “Setting up Minutes of Call History”.

Tampilan layar yang muncul setelah memindai kode QR di fitur Scan to Call sekarang tersedia dalam Bahasa Indonesia.
Dengan demikian, tombol, pesan kesalahan, dan elemen lainnya akan ditampilkan dalam Bahasa Indonesia.

Bahasa yang ditampilkan di sisi pelanggan dapat dipilih melalui layar pengaturan Scan to Call.

Untuk informasi lebih lanjut, silakan periksa Scan to Call.

We have added the “Switch Product Menu (Beta)" to MiiTel Analytics.

From the MiiTel Phone Analytics screen, you can switch to the MiiTel Meetings (RecPod) Analytics screen or MiiTel Admin screen by using the “Switch Product Menu”.

“Switch Product Menu” is available by clicking Try the new menu on the current MiiTel Analytics screen.

“Switch Product Menu” contents will be different depending on your subscription status or admin permission settings.
If you are subscribed to either MiiTel Phone or MiiTel Meetings (RecPod) but do not have admin permissions, the “Switch Product Menu” will not be available.

In MiiTel Admin, you can use the CSV to update multiple users’ details.
For details, check “Update details for existing users”.   

Sekarang Anda dapat mentransfer panggilan masuk ke anggota internal menggunakan MiiTel Scan to Call.

Selain itu, fitur mute juga telah ditambahkan di sisi penelepon.