Mulai 27 November 2025, kami akan menambahkan tiga item baru ke Real-time monitor dari MiiTel Call Center. Item baru ini juga dapat dimasukkan ke dalam laporan.

Penambahan ini memungkinkan pemahaman yang lebih akurat terkait status penanganan operator serta mempercepat pengambilan keputusan untuk peningkatan call center.

Tanggal Terjadwal

27 November 2025

Item yang Ditambahkan

• Short abandoned calls: Jumlah missed incoming calls di mana durasi dering lima detik atau kurang.
• Missed incoming calls (with ringing): Jumlah incoming calls yang terlewat setelah berdering.
• Hold rate:Rasio calls placed on hold dibanding dengan total number of calls.
  • Circuit list: 
    Hold rate = (Number of calls placed on hold per circuit / Total number of calls* per circuit) x 100
    *Total number of calls = Number of incoming calls + Number of outgoing calls
    (Transferred calls termasuk dalam jumlah calls placed on hold. Internal calls, group calls, monitoring, dan whispering calls tidak termasuk.)
  • User list:
    Hold rate = (Number of calls placed on hold per user / Total number of calls* per user) x 100
    *Total number of calls per user terdiri dari: Number of incoming calls + Number of outgoing calls + Number of transferred calls.
    (Transferred calls termasuk dalam jumlah calls placed on hold.. Internal calls, group calls, monitoring, dan whispering calls tidak termasuk.)

Di Mana Menemukan Item Baru Ini

User list di Real-time monitor

• Hold rate (Ditambahkan ke default view saat dirilis.)

The Circuit list of the Real-time monitor

• Short abandoned calls
• Missed incoming calls (with ringing)
• Hold rate ((Ditambahkan pada tampilan default saat dirilis.)

The User list report

• Hold rate

The Circuit list report

• Short abandoned calls
• Missed incoming calls (with ringing)
• Hold rate

Jika Anda memiliki pertanyaan, silakan hubungi kami.

Saat membuat template ringkasan notulen rapat khusus per bagian, Anda kini dapat menambahkan prompt untuk keseluruhan ringkasan sekaligus prompt untuk setiap bagian tertentu.

Hal ini memungkinkan Anda merangkum notulen rapat dengan instruksi yang lebih spesifik, sehingga pembuatan notulen yang sesuai dengan rapat dapat dilakukan secara lebih efisien.

Jika Anda memiliki pertanyaan, silakan hubungi kami.

Jumlah maksimum pengguna yang dapat dibuat atau diperbarui secara massal telah ditingkatkan menjadi 500 pengguna.
Perubahan ini membantu mengurangi beban kerja saat membuat atau memperbarui pengguna dalam jumlah besar.

Jika Anda memiliki pertanyaan, silakan hubungi kami.

We have made some updates for MiiTel RecPod 25.11.02.

Updates

• Some internal processing has been improved.

“Active users” is now available in the Summary’s “Current status” section. It shows , in real time,  how many users are logged in to MiiTel Phone and are currently available (non‑gray status).

This enables you to understand the number of users currently available to handle calls, allowing for smooth staffing adjustments based on your call center's situation. This leads to reduced customer wait times and lessened users workload. 

If you have any questions, please contact us.

We will perform maintenance on circuit type JPN-6 on December 9, 2025 (Tue).

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

December 9, 2025 (Tue), 10:00 pm to 11:00 pm (JST)

2. Affected services and features

• MiiTel Phone
• MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

• Incoming and outgoing calls will fail.
• Answering rules configured in the Incoming Call Filter will not be processed.
• If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
• Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

If you have any questions, please contact us.

We have made some updates for MiiTel RecPod 25.11.01.

Updates

• Some internal processing has been improved.

We have added a Refresh button to the Real-time monitor and Seat map screens for MiiTel Call Center..

By clicking the Refresh button, you can manually update the values displayed on the Real-time monitor and Seat map to the latest state.

While these values are usually updated automatically, you can manually refresh them to the latest state when delays occur due to network conditions or other factors.

Note: After the manual refresh operation, you cannot do it again for 10 minutes.

We have released MiiTel Phone Desktop v3.7.0.

Updates

• Some internal processing has been improved.