Effective from December 11, 2025 (Thu), third-party integration of the summary will be discontinued.

Please be noted, as of June 26, 2025, that the “Summary” of the transcript of the Call history and Meeting history were no longer displayed.
(Reference: “Summary text” of call history and meeting history transcriptions will no longer be displayed.)

Call and meeting summaries can continue to be viewed and linked using the Minutes (optional).

Schedule

December 11, 2025 (Thu)

Affected Customers

Customers using third-party integration of summary

• Salesforce
• kintone
• HubSpot
• Slack
• Email Notification
• Outgoing Webhook
• Zapier

Description of Change

Third-party integration of summary can no longer be configured and executed.

Starting July 18, 2025 (Fri), we will add multiple items to MiiTel Call Center Circuit list report and User list report.
This will enable you to use the reports to perform more detailed service level calculations.

Scheduled date of item addition

July 18, 2025 (Fri) or later

Additional items

The following items will be added to the MiiTel Call Center Circuit list report and User list report.

Circuit list report

“Incoming calls within 20 seconds”

User list report

“Incoming calls“ ”Incoming call (average time)“ ”Incoming call (total time)“ ”Outgoing call (average time)“ ”Outgoing call (total time)“ ”Incoming calls within 20 seconds"

If you have any questions, please contact us.

Effective June 25, 2025 (Wed), the “Last Call Type” field name will be changed in the English CSV output of the Call List.

Schedule

Effective June 25, 2025 (Wed)

Affected customers

Customers who are outputting their CallList in English to CSV

Details

The following items will be renamed

• OUTGOING_ANSWERED → Outgoing
• OUTGOING_UNANSWERED → Outgoing (Missed)
• INCOMING_ANSWERED → Incoming
• INCOMING_UNANSWERED → Incoming (Missed)

Mulai 19 Juni 2025 (Kamis), nama “Incoming call rules” di MiiTel Admin akan diubah menjadi “Answering rules”.

Tanggal perubahan yang dijadwalkan

19 Juni 2025 (Kamis) dan seterusnya

Pelanggan yang Terkena Dampak

Pelanggan yang saat ini menggunakan MiiTel Admin

Deskripsi perubahan

Nama “Incoming call rules” di MiiTel Admin akan diubah menjadi “Answering rules”.

※ Tidak akan ada perubahan lain pada nama "Incoming (call)".

Jika Anda memiliki pertanyaan, silakan hubungi kami.

June 5 (Thu) , 2025 Updated

1. The maintenance schedule has been changed.
   Sunday, June 22, 2025, 22:00 to 23:00 (JST)
   ↓
   Sunday, June 22, 2025, 27:00 to 28:30 (JST / Japan Standard Time)
   Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 

May 27 (Tue) , 2025 Updated 

1. The maintenance schedule has been changed.
   Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
   ↓
   Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History

In order to provide stable MiiTel services, we are currently updating our system configuration. With this update, the global IP address used for integration with external services will be changed.

If you have set restrictions on the access source IP address for external services, such as Salesforce, kintone, HubSpot, Amazon S3, and Outgoing Webhook, please make sure to add the new IP address by June 10, 2025, 10:00 pm (JST).

Also, please do not delete the IP address that is currently set. Make sure you just add the new IP address. Regarding the deletion of the current IP address, we will make a separate announcement on or after July 2025.

We apologize for any inconvenience this may cause you.

1. Schedule

• The new global IP address will be applied between 10:00 pm and 12:00 am (JST) on June 10, 2025.

2. Affected customers

Customers who fall under 1. or 2. below

1. MiiTel is integrated with the following services.
   1. Salesforce
   2. kintone
   3. HubSpot
   4. Amazon S3
   5. Outgoing Webhook
2. Restrictions are set on the access source IP address for the services above.

3. Actions required from customers

For each service, make sure that all IP addresses listed in MiiTel Global IP Addresses to be set for external services are set.
(Do not delete IP addresses that have already been set.)

4. What will happen if you don’t take the actions above

After the new global IP address is applied, a connection error will occur on the external service and you will not be able to integrate MiiTel with these services.

5. What will happen during this update

You will have normal access to all MiiTel services and features.

If you have any questions, please contact us.

Kata “Call forwarding” dalam versi Bahasa Inggris dan Bahasa Indonesia akan diubah dari "Call forwarding" menjadi "Call transfer".

Jadwal

Perubahan tampilan layar: Mulai 24 April 2025 (Waktu Standar Jepang/JST)

Perubahan CSV: Mulai 1 Mei 2025 (Waktu Standar Jepang/JST)

Pelanggan yang terdampak

Seluruh pelanggan yang menggunakan MiiTel Analytics

Details

Kata “No answer” dalam versi Bahasa Inggris dan Bahasa Indonesia akan diubah.
Call forwarding → Call transfer

Jika Anda memiliki pertanyaan, silakan hubungi kami.

The word “No answer” in the English and Indonesian versions will be changed.

Schedule

Screen change: Starting April 10, 2025 (JST)

CSV change: Starting April 17, 2025 (JST)

Affected customers

All customers using MiiTel Analytics

Details

The word “No answer” in the English and Indonesian versions will be changed.
No answer → Missed

If you have any questions, please contact us.

MiiTel Phone now supports Bahasa Indonesia.

If the language setting is set to Bahasa Indonesia, the phone will display in Bahasa Indonesia.