Product Updates

sebulan yang lalu

JPN-6 Circuit type maintenance announcement: December 9, 2025 (Tue), 10:00 pm – 11:00 pm (JST)

We will perform maintenance on circuit type JPN-6 on December 9, 2025 (Tue).

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

To check your circuit type, please go to MiiTel Admin > Phone Number > Phone Number Management.

We sincerely apologize for any inconvenience this may cause our users.

1. Maintenance period

December 9, 2025 (Tue), 10:00 pm to 11:00 pm (JST)

2. Affected services and features

  • MiiTel Phone
  • MiiTel Phone Mobile

3. Affected customers

Users using the JPN-6 circuit type.

3. Impacts

During the maintenance period, the JPN-6 circuit type will experience a service interruption, and the Incoming Call Filter will not operate.

  • Incoming and outgoing calls will fail.
  • Answering rules configured in the Incoming Call Filter will not be processed.
  • If maintenance starts during an active call, the call will be terminated. (The call record will be reflected in the Call History list after the maintenance is complete.)
  • Missed calls during the maintenance period will not be reflected in the Call history list. (The records will not be reflected even after the maintenance is complete.)

 

If you have any questions, please contact us.

sebulan yang lalu

【Penting】Perubahan Alamat IP Global MiiTel yang Digunakan untuk Integrasi Pihak Ketiga

Untuk memastikan penyediaan layanan MiiTel tetap stabil, kami saat ini sedang melakukan perubahan pada konfigurasi sistem kami. Seiring dengan perubahan ini, alamat IP global MiiTel yang digunakan untuk Integrasi Pihak Ketiga (Third Party Integration) juga akan berubah.

Jika Anda telah mengintegrasikan MiiTel dengan Salesforce, kintone, HubSpot, Amazon S3, atau Outgoing Webhook, dan telah menetapkan pembatasan alamat IP sumber (source IP address restrictions) di sisi layanan eksternal sebelum Rabu, 15 Oktober 2025, maka Anda perlu menghapus beberapa alamat IP yang saat ini dikonfigurasi.

1. Tanggal Berlaku

Berlaku mulai 17 November 2025 (Senin)

2. Pelanggan yang Perlu Melakukan Tindakan

Pelanggan yang memenuhi kedua kondisi berikut:

  1. Telah mengintegrasikan MiiTel dengan salah satu layanan berikut:

    • Salesforce
    • kintone
    • HubSpot
    • Amazon S3
    • Outgoing Webhook
  2. Telah mengonfigurasi pembatasan alamat IP sumber pada layanan di atas sebelum 15 Oktober 2025 (Rabu).

3. Tindakan yang Diperlukan dari Pihak Pelanggan

Silakan hapus alamat IP berikut yang dikonfigurasi di sisi layanan pihak ketiga:

【Salesforce, kintone, HubSpot, Amazon S3】

  • Alamat IP yang harus dihapus:

    • 18.177.83.94/32
    • 35.73.236.241/32

  • Alamat IP yang tetap harus dikonfigurasi:

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

【【Outgoing Webhook: Riwayat panggilan saat transkripsi selesai, saat pembuatan notulen rapat selesai】

  • Alamat IP yang harus dihapus:

    • 35.73.236.241/32

  • Alamat IP yang tetap harus dikonfigurasi:

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

【Outgoing Webhook: Riwayat panggilan saat transkripsi waktu nyata (Real-Time) selesai, saat pembuatan notulen rapat waktu nyata (Real-Time) selesai】

  • Alamat IP yang tetap harus dikonfigurasi:

    • 18.177.199.236/32
    • 18.180.205.132/32
    • 54.199.140.139/32 (Please delete if currently configured)
    • 57.180.97.63/32 (Please delete if currently configured)
    • 54.65.211.64/32 (Please delete if currently configured)

  • Alamat IP yang tetap harus dikonfigurasi:

    • 13.115.206.234/32
    • 13.230.53.90/32
    • 57.180.141.15/32

4. Dampak jika tidak melakukan tindakan di atas

Setelah 17 November 2025 (Senin), alamat IP yang disebutkan untuk dihapus akan menjadi tidak valid sebagai alamat untuk layanan kami. Apabila Anda telah mengonfigurasi pembatasan alamat IP di sisi layanan pihak ketiga dan tetap mempertahankan alamat IP yang seharusnya dihapus, hal tersebut dapat menimbulkan risiko keamanan.

Oleh karena itu, mohon periksa kembali pengaturan Anda dan lakukan tindakan yang sesuai.
Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan menghargai kerja sama Anda.


2 bulan yang lalu

Maintenance date change (October 6, 2025 → October 27, 2025)

The scheduled maintenance originally planned for October 6, 2025 (Mon) , is rescheduled.
We apologize for any inconvenience this may cause our customers.

Before the change

  • Japan Standard Time (JST)
    October 6, 2025, 3:00 AM - 4:30 AM
  • Indonesia Time (WIB)
    October 6, 2025, 1:00 AM - 2:30 AM

↓

After the change

  • Japan Standard Time (JST)
    October 27, 2025 (Mon) 3:00 AM - 4:30 AM
  • Indonesia Time (WIB)
    October 27, 2025 (Mon) 1:00 AM - 2:30 AM


If you have any questions, please contact support.

2 bulan yang lalu

Jadwal Pemeliharaan : 27 Oktober 2025 (Senin) 1:00 AM – 2:30 AM (WIB)

26 September (Jumat), 2025: Kami telah mengubah tanggal pemeliharaan.

・JST
6 Oktober 2025 (Senin), 3:00 AM – 4:30 AM (JST)
・WIB
6 Oktober 2025 (Senin), 1:00 AM – 2:30 AM (WIB)
↓
・JST
27 Oktober 2025 (Senin), 3:00 AM – 4:30 AM (JST)
・WIB
27 Oktober 2025 (Senin), 1:00 AM – 2:30 AM (WIB)

Untuk menyediakan layanan MiiTel yang stabil, kami saat ini sedang memperbarui konfigurasi sistem kami.

Sehubungan dengan pembaruan ini, kami akan melakukan pemeliharaan pada sistem MiiTel pada tanggal 27 Oktober 2025 (Senin).

Selama periode pemeliharaan, layanan MiiTel tidak akan tersedia selama kurang lebih 60 menit.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan.

1. Tanggal dan waktu pemeliharaan:

  • JST
    • 27 Oktober 2025 (Senin), 3:00 AM – 4:30 AM (JST)
  • WIB
    • 27 Oktober 2025 (Senin), 1:00 AM – 2:30 AM (WIB)

2. Layanan yang terdampak:

  • MiiTel Phone
  • MiiTel Phone Mobile
  • MiiTel Meetings
  • MiiTel Admin
  • MiiTel Phone Analytics 
  • MiiTel Meetings / Recpod Analytics
  • MiiTel Call Center
  • MiiTel Recpod
  • Incoming Webhook

3. Pelanggan yang terdampak:

Semua pengguna layanan di atas

4. Dampak yang Diharapkan:

MiiTel Phone、MiiTel Phone Mobile

  • Tidak Tersedia

  • Jika pemeliharaan dimulai saat panggilan berlangsung, panggilan dapat tetap dilanjutkan.
    Namun, 'Tag', 'Comment', dan 'Related to' tidak dapat didaftarkan setelah panggilan berakhir.

    Silakan atur tag dan comment dari riwayat panggilan di MiiTel Analytics setelah pemeliharaan selesai..

MiiTel Admin > Incoming call rule yang diatur dalam incoming call filter

Tindakan untuk menelepon MiiTel Phone atau MiiTel Phone Mobile yang termasuk dalam pengaturan Answering rules  di Incoming Call Filter yang diterapkan selama periode pemeliharaan tidak akan berfungsi (Call all users in a group atau Call specific user).

*Tindakan berikut akan berfungsi.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound serta menerima input tombol dari pengguna (IVR)
  • Queue (berfungsi, namun MiiTel Phone tidak melakukan panggilan) 
  • Kirim SMS

*Jika aturan penjawaban berikut diatur, Tindakan 2 dan 3 akan berfungsi dan Anda dapat melihat riwayat panggilan setelah pemeliharaan selesai.

  • Tindakan 1: Call all users in the group 
  • Tindakan 2: Play sound 
  • Tindakan 3: Voice mail

MiiTel Meetings

  • Video bot tidak dapat bergabung dalam rapat saat rapat sedang berlangsung (tidak dapat merekam).
  • Dengan integrasi Google Calendar dan Microsoft Outlook Calendar, bot rapat dapat bergabung secara otomatis (dan merekam).

*Nama bot mungkin berbeda dari nama yang Anda atur. 

*Indikator perekaman tidak berfungsi.

*Rapat Zoom yang menggunakan integrasi Zoom dapat direkam.

MiiTel Admin、MiiTel Phone Analytics、MiiTel Meetings / Recpod Analytics

  • Tidak Tersedia

  • Jika file CSV dijadwalkan untuk dibuat di penyimpanan selama periode pemeliharaan, atau jika file sedang dibuat saat pemeliharaan dimulai, maka file CSV tersebut tidak akan dibuat.

*Untuk file CSV yang tidak dibuat, silakan buat ulang dari penyimpanan setelah pemeliharaan selesai.

MiiTel Call Center

  • Tidak Tersedia

MiiTel Recpod

  • Fungsi selain perekaman tidak tersedia.
  • (unggah audio tidak tersedia, transkrip dan notulen tidak dapat diperiksa)
  • Fungsi perekaman tetap tersedia.

Incoming Webhook

  • Setelah pemeliharaan selesai, silakan kirim ulang permintaan dari pengirim atau unggah file melalui MiiTel Analytics > Call History atau Meeting History.

Note

  • Setelah pemeliharaan selesai, silakan kirim ulang permintaan dari pengirim atau unggah file melalui
    • MiiTel Analytics > Call History, Call History List 
    • MiiTel Analytics > Meeting History
2 bulan yang lalu

[MiiTel Synapse Copilot] Pemeliharaan Terjadwal: 25 September 2025 (Kamis), 22:00 hingga 22:30 (JST)

Kami akan melakukan pemeliharaan sistem untuk MiiTel Synapse Copilot pada tanggal dan waktu berikut.
Selama periode pemeliharaan, layanan akan tidak tersedia selama kurang lebih 10 menit.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan.

Tanggal dan Waktu Pemeliharaan

25 September 2025 (Kamis) 22:00 – 22:30 (JST) / 20:00 – 20:30 (WIB)

Layanan yang Terdampak

Fitur-fitur berikut yang menggunakan MiiTel Synapse Copilot

Individual call history > Ask Copilot
Individual meeting history > Ask Copilot
MiiTel Meetings Analytics > Chat with Copilot

Pelanggan yang Terdampak

Pengguna yang saat ini menggunakan MiiTel Synapse Copilot

Dampak

Selama periode pemeliharaan, fitur akan tidak tersedia selama kurang lebih 10 menit.

  • Jika Anda mengirim pertanyaan ke MiiTel Synapse Copilot selama pemeliharaan, akan muncul error.


Jika Anda memiliki pertanyaan, silakan hubungi tim support kami.

3 bulan yang lalu

Scheduled Maintenance: September 14–15, 2025, 11:30 PM – 12:00 AM / 1:00 AM – 2:00 AM (WIB)

To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

  • September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
    September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
  • September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
    September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

  • MiiTel Phone
  • MiiTel Phone Mobile
  • MiiTel Admin
  • MiiTel Phone Analytics (only predictive dialer)
  • MiiTel Call Center
  • Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

  • Unavailable
  • If maintenance is started during a call, the call can continue. 

    'Tag', 'comment', and 'related to' cannot be registered after the call ends.

    Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

  • Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user (IVR)
  • Queue (works, but MiiTel Phone does not call) 
  • Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

  • Action 1: Call all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Phone Analytics

  • Predictive dialer is not available. All other features are available.
  • MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

  • Unavailable

Incoming Webhook

  • Requests sent during the maintenance period will not be reflected after the maintenance is completed.
    After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List 



3 bulan yang lalu

[Scan to Call] Scheduled Maintenance: September 8 (Mon), 2025, 2:30 AM to 3:00 AM (WIB)

6 bulan yang lalu

[Update] Scheduled Maintenance: June 22 (Sun), 2025, 27:00 to 28:30 (JST)


June 5 (Thu) , 2025 Updated

  1. The maintenance schedule has been changed.
    Sunday, June 22, 2025, 22:00 to 23:00 (JST)
    ↓
    Sunday, June 22, 2025, 27:00 to 28:30 (JST / Japan Standard Time)
    Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 


May 27 (Tue) , 2025 Updated 

  1. The maintenance schedule has been changed.
    Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
    ↓
    Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
  2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail


We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

  • Play sound 
  • Voice mail
  • Auto transfer 
  • Play sound and receive button input from user 
  • Queue (works, but MiiTel Phone does not ring) 
  • Send SMS


*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

  • Action 1: Ring all users in the group 
  • Action 2: Play sound 
  • Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History