The Summary and the Circuit list displayed on the MiiTel Call Center Real-time monitor now include the number of predictive calls.

Items included in the number of predictive calls

Summary:

• Current status
  • On call
  • In queue
  • Maximum waiting time
• Today's summary
  • Outgoing calls
  • Missed outgoing calls
  • Connection rate

The Circuit list of the Real-time monitor :

• On call
• Outgoing calls
• Missed outgoing calls
• In queue
• Maximum waiting time
• Connection rate
• Maximum simultaneous outgoing calls
• On hold
• Number of holds
• Hold time
• Hold rate