“Active users” is now available in the Summary’s “Current status” section. It shows , in real time,  how many users are logged in to MiiTel Phone and are currently available (non‑gray status).

This enables you to understand the number of users currently available to handle calls, allowing for smooth staffing adjustments based on your call center's situation. This leads to reduced customer wait times and lessened users workload. 

If you have any questions, please contact us.