To provide a stable MiiTel service, we are currently updating our system configuration.

In accordance with this change, maintenance will be carried out on the MiiTel system on  September 15, 2025 (Mon).
During each maintenance period, MiiTel Phone services will be unavailable for approximately 15 minutes.

We apologize for any inconvenience this may cause.

MiiTel Meetings will be available as usual during maintenance.

Maintenance date and time:

• September 15, 2025 (Mon) 1:30 AM to 2:00 AM (JST) /
  September 14, 2025 (Sun) 11:30 PM to 12:00 AM (WIB)
• September 15, 2025 (Mon) 3:00 AM to 4:00 AM (JST) /
  September 15, 2025 (Mon)  1:00 AM to 2:00 AM (WIB)  

Affected services:

• MiiTel Phone
• MiiTel Phone Mobile
• MiiTel Admin
• MiiTel Phone Analytics (only predictive dialer)
• MiiTel Call Center
• Incoming Webhook

Affected customers:

Customers using the above functions

Expected Impact:

MiiTel Phone、MiiTel Phone Mobile

• Unavailable
• If maintenance is started during a call, the call can continue. 

  'Tag', 'comment', and 'related to' cannot be registered after the call ends.

  Tag and comment must be set in the MiiTel Analytics call history after the maintenance is completed.

MiiTel Admin

• Unavailable

MiiTel Admin > Incoming call rule set in the incoming call filter

Actions to call MiiTel Phone or MiiTel Phone Mobile included in the Answering rules sets in the Incoming Call Filter applied during the maintenance period will not work (Call all users in a group or Call specific user).

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user (IVR)
• Queue (works, but MiiTel Phone does not call) 
• Send SMS

*If the following answering rule is set, Actions 2 and 3 will work and you will be able to see the Call history after the maintenance is completed.

• Action 1: Call all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Phone Analytics

• Predictive dialer is not available. All other features are available.
• MiiTel Meetings / RecPod Analytics is available.

MiiTel Call Center

• Unavailable

Incoming Webhook

• Requests sent during the maintenance period will not be reflected after the maintenance is completed.
  After the maintenance is completed, please resend the request from the sender or upload the file from MiiTel Analytics > Call History.

Note

After the maintenance is completeed, the call history will be reflected in
MiiTel Analytics > Call History, Call History List