Starting July 18, 2025 (Fri), we will add multiple items to MiiTel Call Center Circuit list report and User list report.
This will enable you to use the reports to perform more detailed service level calculations.

Scheduled date of item addition

July 18, 2025 (Fri) or later

Additional items

The following items will be added to the MiiTel Call Center Circuit list report and User list report.

Circuit list report

“Incoming calls within 20 seconds”

User list report

“Incoming calls“ ”Incoming call (average time)“ ”Incoming call (total time)“ ”Outgoing call (average time)“ ”Outgoing call (total time)“ ”Incoming calls within 20 seconds"

If you have any questions, please contact us.