June 5 (Thu) , 2025 Updated

1. The maintenance schedule has been changed.
   Sunday, June 22, 2025, 22:00 to 23:00 (JST)
   ↓
   Sunday, June 22, 2025, 27:00 to 28:30 (JST / Japan Standard Time)
   Sunday, June 22, 2025, 25:00 to 26:30 (WIB / Western Indonesian Time  - Jakarta Time) 

May 27 (Tue) , 2025 Updated 

1. The maintenance schedule has been changed.
   Sunday, June 22 (Sun), 2025, 18:00 to 19:00 (JST)
   ↓
   Sunday, June 22 (Sun), 2025, 22:00 to 23:00 (JST)
2. The following information about the impact of the maintenance has been added.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

We will be performing a system maintenance on the following date and time.
We apologize for any inconvenience this may cause.

Maintenance date and time:

June 22, 2025 (Sun) 10:00 PM (JST) to 11:00 PM (JST)

Affected services:

All services

Affected customers:

All customers 

Expected Impact:

All services will be unavailable during the maintenance period.

MiiTel Analytics、MiiTel Admin、MiiTel Call Center

Unavailable

If a CSV file is scheduled to be created in storage during the maintenance period, or if the file is being created when the maintenance starts, the CSV file will not be created.

* Not created CSV (already scheduled) must be created from storage after maintenance is completed.

MiiTel Phone、MiiTel Phone Mobile

Unavailable

If maintenance is started during a call, the call can continue. 

'Tag', 'comment', and 'related to' cannot be registered after the call ends.

Tag and comment must be set in the MiiTel Analytics call history after the maintenance is finished.

MiiTel Admin > Incoming call rule set in the incoming call filter

The action to ring MiiTel Phone and MiiTel Phone Mobile in the incoming call filter that is applied during the maintenance period will not work.
(Ringing all users in a group or ringing a specific user)

*The following actions work.

• Play sound 
• Voice mail
• Auto transfer 
• Play sound and receive button input from user 
• Queue (works, but MiiTel Phone does not ring) 
• Send SMS

*If the following incoming call rule are set, Actions 2 and 3 will work and you will be able to see the call history after the maintenance is finished.

• Action 1: Ring all users in the group 
• Action 2: Play sound 
• Action 3: Voice mail

MiiTel Meetings

Video bot cannot join a meeting during a meeting (cannot record).

Google Calendar integration and Microsoft Outlook Calendar integration can be used to automatically add a meeting bot to the meeting (recording is possible).

*The bot name may be different from the name you set. 

* Recording indicator does not work.

*Zoom meetings using Zoom integration can be recorded.

MiiTel RecPod

Functions other than recording are not available.

(audio upload is not available, transcription and minutes cannot be checked)

Incoming Webhook

Requests sent during the maintenance period will not be reflected after the maintenance is finished.

After the maintenance is finished, please resend the request from the sender or upload the file from MiiTel Analytics > Call History or Meeting History.

Note

After the maintenance is finished, the call and meeting history will be reflected in 

MiiTel Analytics > Call History, Call History List 

MiiTel Analytics > Meeting History